Winning Smiles - Buffalo

Reviews

• MD

  Misti Doherty

  Nov 25, 2025
  1.0
  If I could leave 0 stars, I would. I set my THREE kids up with Winning Smiles as new patients last year in November after their previous dentist closed out of nowhere. So, they had an appointment set for June. Great! NOT.....The DAY BEFORE the appointment they call me and say that the practitioner won't be in, so they'll have to reschedule until November. And remember, the appt had been set since LAST November. Aggravating, but ok, I figured there was some fluke and they legitimately just hadn't realized until that moment. Ok fine, one mistake isn't a deal-breaker. Then today, 11/25/25.....we had it all arranged, their appts were set for noon, picked each of them up from their respective schools, and we were on our way FROM LEWISTON to their location 40 MINUTES AWAY when they called me on the way there and said: 1. They "WON'T" treat my oldest because he's 17. "Well, we're a pediatric dentist, that's why." Well, someone needs to go back to school because that's ages 0-18, and in some cases, 21. 2. They "WON'T" treat my daughter because the copy of my daughter's insurance they had was expired. (No idea how they even got it as I hadn't even given them copies of any insurance at that point.) Me: "She has insurance through her father's union, and its very much active. I have the card on me and can hand it to you when we get there." Then she said "Well, you can bring it, but I'm telling you it's expired." I then told them to take my kids out of their system, and that because of their wildly unprofessional practices, I will NOT be receiving a bill. All the pathetic excuses and poor customer service is disgusting. As a business owner, I could NEVER imagine treating my clients this way. Just seems like they are lazy, irresponsible, disorganized, and careless. DON'T take your kids here. An entire year wasted just for mine to be not seen even once.
• NC

  Nicole Colon

  Nov 25, 2025
  2.0
  Made my daughters first appt. Rushed to get my other kiddos out of daycare, pick up my older daughter from school and rushing to the dentist office with 3 kids only for them to tell me they don’t see her appt. Of course I complained and then my appt was schedule for a few days away instead of weeks / months like they claimed I’d have to wait at first before I wouldn’t leave without another appt that was sooner than later. The appt went well and I thought everyone was pleasant. Wait time in the waiting area wasn’t too bad…… my daughter had a filling scheduled and that was just fine. But now again! My 2 daughters were scheduled for the same time as I guess they do with siblings. I called a week in advance to let them know my oldest had an appt close to the time of her dental appt and I may have to keep one and reschedule one. I asked in the voicemail if they’d call me with other possible me times so I could figure out which one to reschedule. Of course they just cancelled it instead of calling me back like I asked so we could figure out if I’d keep the appt or cancel it. Then called me back days later saying I’d now have to wait for 2 months to get a new appt because they already cancelled the appt. Then they didn’t even have my youngest scheduled at all so she has to wait 2 months now too. This is the second scheduling error I’ve had and they are 2 out of 3 thumbs down already. I’m currently looking for a new dentist because the red flags are already showing.
• TF

  T Fold

  Nov 21, 2025
  2.0
  What a waste of time. First, 8+ months for an initial appointment, then it's at an office different from the closest location. Then, get a text to sign up for the patient portal, then they call to cancel your appointment due to insurance -indicated that we had other insurance, call back to rectify the situation and kept getting switched to the wrong office, after indicating which office it actually was. This place seems to be quite disorganized, in my opinion, and after wasting all the time and energy that I did, I have found my experience with winning smiles to be completely frustrating at this point and don't know that I'm even going to bother to proceed with them, or just find a totally different practice...
• AA

  AceDCx

  Nov 19, 2025
  5.0
  I got a consultation through them a couple of years ago for invisalign. I mentioned issues with crowding in the front teeth as well as an overbite. Got an appointment every 2 months and their staff is great! They informed me on the process, every step of the way. Each of the dental assistants are very friendly and Dr Acevedo is helpful and informative. I’d highly recommend them as an orthodontist
• BR

  Breanna Rivera

  Nov 17, 2025
  1.0
  I took my kids out of school early, left work early, arrived at winning smiles for my children’s dental appointment and the receptionist proceeded to tell me that my children’s appointment was cancelled. She stated that the dental hygienist called off. I asked them why they didnt call me, and they stated that they did. I 100% did not receive a call. It was a major inconvenience. They then proceeded to tell me that they can’t get me in until 2026 for a 4pm appointment, I have been going there for years and ALWAYS had a 4pm appointment. Because they cancelled my appointment and did not call me, I not only used PTO, took my children out of school but now my girls cannot get a cleaning until next year. I will be leaving this practice.

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