Business Details
About
Urgent Care
A walk-in medical facility with virtual appointments available - locations in Brunswick, Colonie, Coxsackie, Glenmont, Guilderland, Latham, Niskayuna, Rotterdam and Saugerties. Open 6 days a week 9 a.m. to 8 p.m. and closed holidays.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.2
188 reviews
5 stars
90
4 stars
9
3 stars
6
2 stars
8
1 star
75
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Feedback on staff varies, with some praising the kindness and professionalism of medical staff, while others report rude and unhelpful behavior from front desk personnel.
Wait Times
Many customers expressed frustration with long wait times, with some reporting waits of over two hours before being seen.
Quality of Care
Experiences with medical care are mixed; some patients received effective treatment and felt listened to, while others reported misdiagnoses and inadequate care.
Customer Service
Numerous reviews highlight poor customer service, particularly from front desk staff, leading to negative experiences for patients.
- LSLuis SalmeronDec 20, 20252.0The X-ray technician was nice. Everything else about this location left more to be desired. And they charge way more than a specialist medical center.
- NMNicole MaherSep 30, 20255.0I went in on a Monday afternoon, about 3PM, and it only took about an hour from the time I walked in the door, to the time I walked out. I filled out a couple of pages of basic paperwork (you'll need your insurance card/info, and your pharmacy info). The front desk lady (I didn't get her name, but she had short brown hair and glasses), was so nice. She was friendly, to the point, and informative about what releases I was signing. I waited for maybe another 5 minutes after filling out the sheets and paying my copay before my PA came out and got me. Cindy Coons, PA, listened to my concerns, and let me know what tests would be run to diagnose my complaint. She did a simple test, told me they'd send it to the lab, and also prescribed me medicine for immediate relief. She answered all of my questions, about the medicine, as well as my illness. Checking out was easy, I just had to sign my name electronically, and then I was off to the pharmacy to pick up my prescription. I really can't speak highly enough about this place. It was so easy, and I got immediate relief, instead of continuing to play phone tag with my doctor's office all day.
- MLMichael LuchterhandSep 4, 20251.0Good god. Never have I ever been so mismanaged ever. Completely rude physician who refused to listen to what I was saying. Waited around for about 2 hours for them to do nothing for me or address any of my concerns. Been here three times and not a single time they helped me. It’s almost impressive how they only hired incompetent people to work here
- WGWeiLuan GuoJul 30, 20251.0I visited this clinic for treatment of a lip blister. The doctor prescribed antibiotics, which did help improve my condition. However, after taking just two doses, I developed an allergic reaction. During the visit, the clinic provided a professional interpreter through an iPad, and we appreciated that support. However, when we called the clinic the next day to report the allergic reaction, no interpreter was available. My husband politely requested a phone interpreter multiple times, but the staff ignored our request and kept repeating medical terms we couldn’t understand. This left us confused and made us feel that the response was both irresponsible and disrespectful. The front desk staff also did not seem friendly, and the overall experience made us feel very uncomfortable. We do not recommend this clinic, especially for patients who need consistent language support.
Frequently Asked Questions About Albany Med EmUrgentCare
What types of medical services does Albany Med EmUrgentCare provide?
Albany Med EmUrgentCare treats sprains, fractures, cuts, lacerations, colds, flu, ear and throat infections, asthma, rashes, tick and insect bites, seasonal ailments, minor injuries, and more.
What are the operating hours for Albany Med EmUrgentCare?
The facility is open Monday through Saturday from 9 a.m. to 8 p.m. and is closed on Sundays and holidays.
Does Albany Med EmUrgentCare offer virtual appointments?
Yes, Albany Med EmUrgentCare offers both walk-in and virtual appointments.
Is Albany Med EmUrgentCare wheelchair accessible?
Yes, Albany Med EmUrgentCare has wheelchair accessible entrances and restrooms.
What payment options are accepted at Albany Med EmUrgentCare?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where is Albany Med EmUrgentCare located?
It is located at 98 Wolf Rd Ste 16, Albany, NY 12205, USA.
What nearby dining options are available around Albany Med EmUrgentCare?
Nearby dining options include Golden Grain Pizza, Zia's Pizza, East Wok Chinese Restaurant, Recovery Sports Grill, Legends Pizza, McDonald's, Chipotle Mexican Grill, and Nothing Bundt Cakes.
Are there nearby pharmacies around Albany Med EmUrgentCare if I need to fill prescriptions?
Yes, nearby pharmacies include CVS Pharmacy and Hannaford Pharmacy for your convenience.
What nearby services can complement a visit to Albany Med EmUrgentCare?
You can visit wellness-related places like Stretch Zone for health and wellness programs, or Hand & Stone Massage and Facial Spa for relaxation treatments nearby.
Can I find banking services close to Albany Med EmUrgentCare?
Yes, nearby banking services include Hudson Valley Credit Union, Berkshire Bank, and KeyBank ATM.