Concentra Urgent Care

Reviews

• LW

  Lucy Wyrick

  3 days ago
  5.0
  I’ve been to this office a few times for continuing care. Everyone has always put a smile on my face and made me feel welcomed. I’m usually a hard stick but Christian always takes care of me and makes sure I’m taken care of and comfortable. The wait time is never longer than expected. 10/10 experience every time!
• NB

  Niall Barry

  6 days ago
  1.0
  I called my insurance and asked what Urgent care I can go see. They told me Concentra. When I got to Concentra they refused to see me as they said they didn't accept my insurance. I called my insurance back and they confirmed that Concentra is absolutely the in-network insurance provider, and that Concentra can call them directly if they disagree. I go back into Concentra and speak with the front desk. They still said absolutely not, I asked would they please call my insurance because my insurance tells me they are the urgent care that I should see. The lady at the front desk flat-out refused to call my insurance and just kept rudely telling me to get out of her office and go to an emergency room (even though my issue is urgent but definitely not an emergency). To be honest, just flat out declining me even when my insurance is actively telling me to use Concentra is borderline malpractice. I am deeply unhappy that when I needed help the most, Concentra were actively rude and could not have been less interested in helping me out.
• ED

  E D

  Nov 10, 2025
  2.0
  The only reason why i'm leaving this is because they're asking and the alarm reason why i'm leaving a two star is very quite simple. My days off are very time.Consuming every minute is scheduled, so when I call this facility and ask if I come in right when they open and get an answer of yes.Without saying your scheduled for a certain time, but your doctor doesn't even step in the building to a certain time.That's horrible disrespectful, unhonest.No, for the actual facility, ten out of ten politeness, kindness helpfulness, a solid ten cleanliness neatness, the smell a solid ten. But when I call you almost five days in advance, and you tell me no problem to come in early.And I spend over an hour of my time waiting.That is horribly disappointing, and this is why it gets a horrible review star wise sorry. But the doctor respectful apologetic, really helpful.Everybody on staff really helpful, just really bad.Advice over the phone sorry, but honesty is the best policy.. I would highly recommend this facility to everyone and anyone family or not.They're there to help.. And when I called it was a night shift member just got to make that very clear or end of shift member other than that.I wish I can give a five star, but my time on my day's off.Means more to me ....
• BV

  Beca Vista

  Nov 10, 2025
  5.0
  Since I have moved my services to you in Henderson, it's been a lot more pleasant. You're busy Center on Polaris is very hectic. I went to see the doctor and I have to wait 3 hours for a 2 1/2 minute visit. It was ridiculous, but I'm so happy with the servers that I'm receiving physical therapy and seeing the doctor in Henderson. Thank you for your great service
• RR

  ryan

  Nov 10, 2025
  1.0
  Front staff has no customer service skills. There is a sign in the front and throughout the clinic that says if your rude we will call the cops and tell your employer. So if I did not like the front staff rude back talk they can call the cops and tell my employer. My employer made an appointment and yet still waited 1 1/2 hours. I will push for my employer to pick a new place.

Frequently Asked Questions About Concentra Urgent Care