Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Many customers praised the staff for being friendly, professional, and helpful throughout their visits.
Service Efficiency
While some reviews highlighted quick service, others reported excessive wait times, particularly for simple procedures.
Customer Experience
Overall, customers appreciated the welcoming atmosphere, though some expressed dissatisfaction with specific staff interactions.
Facility Cleanliness
The facility was generally noted as clean and well-maintained, contributing positively to the customer experience.
Appointment Management
Several reviews mentioned issues with appointment scheduling and respect for patient wait times, indicating a need for improvement in this area.
CC
chini Chen
4 days ago
1.0
The front desk were super nice, but the doctor was helpless. She couldn’t give me correct diagnosis. I went to see other doctors and they diagnosed differently and suggested different treatments. Charging a lot with a wrong diagnosis is just ridiculous…
AA
Abisai
Oct 13, 2025
5.0
Excellent service 👏
JJ
Junior JR
Sep 22, 2025
5.0
Amazing Service and very patient I will recommend this concentra to everyone. I had an amazing experience
LL
Lauren Lynch
Sep 15, 2025
5.0
The staff was really nice and helped me get everything I needed done for my employment. They were super friendly, genuine and knew what they were doing! I highly recommend going to this concentra.
MB
Maria Agnes Botor
Aug 25, 2025
5.0
The staff were very nice and provided comfort in assisting me. It was easy to set an appointment and the staff were very helpful providing instructions. The wait at the lobby was tolerable considering there were other patients being assisted.
Dr. Berbano was a joy to have as a doctor. She is very efficient and helpful.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 6701 Bergenline Avenue, West New York, NJ 07093, US.
What are the regular business hours for Concentra Urgent Care?
The center is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Is Concentra Urgent Care open on holidays?
Concentra Urgent Care is closed on most holidays including November 27, 28, December 25, and January 1. It opens on December 24 from 8:00 AM to 3:00 PM.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Concentra Urgent Care have wheelchair accessible restrooms?
No, the facility does not have wheelchair accessible restrooms.
Which nearby healthcare providers can patients visit for related services?
Nearby healthcare providers include Doctor Is In (family practice, internal medicine), Bioreference (laboratory testing), United Sports Care & Physical Therapy, SportsCare Physical Therapy, Ace Dental of West New York, and Sonrisa Dental.
Are there dining options near Concentra Urgent Care?
Yes, nearby dining options include El Chalateco Pupuseria Y Restaurante (Latin American), Hannah Fun (Chinese/Asian), Tricolor Coffee & Restaurant (burgers), Sabor Y Punto Colombian Restaurant, Kikiriki (Peruvian fast food), Bella Trattoria E Pizzeria (Italian/Pizza), La Rancherita Bakery and Restaurant (Mexican/Tex-Mex), John’s Fried Chicken, and Papa Johns Pizza.
What nearby services can customers use before or after visiting Concentra Urgent Care?
Customers can visit services like JRP Express shipping center, Ariitzel beauty nails salon, JY Hair Story salon, Didika Salon, Vincent's Barber Shop, Paws and Suds 2 pet groomer, Vitality Yoga and Wellness gym, and American University of Holistic Healing for wellness or personal care.
How can employers set up accounts with Concentra Urgent Care for workers' compensation injury treatment?
Employers can set up accounts by visiting the featured message link: https://www.concentra.com/workers-comp-injury-consultation/?utm_source=yext&utm_medium=referral&utm_campaign=Yext%20Featured%20Message.