Many customers expressed frustration with the lack of responsive customer service, particularly regarding membership cancellations and billing issues.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the gym, including dirty bathrooms and equipment, as well as unpleasant odors.
Equipment Maintenance
Customers reported that gym equipment is often broken, rusty, or poorly maintained, leading to dissatisfaction with the facilities.
Crowding
A common complaint was the overcrowding of the gym, particularly during peak hours, making it difficult for members to access equipment.
Staff Friendliness
While some reviews praised the friendliness of the staff, others noted inconsistency in staff behavior, with some members experiencing rudeness.
ZP
Zilla Prendergast
5 days ago
3.0
ok so far
BB
Barry
Oct 27, 2025
1.0
Blink has been acquired by pure gym, the migration was anything but smooth, mandatory requirement to have phone app in order to access gym. Key fobs not available. They will not look you up in system if you dont have a phone. Theres no phone number to speak to customer service or management , thisbis only done via email and no one responds. If you want a gym that’s overcrowded with kids were some regularly fail to re-rack weights and staff do not enforce rules and with no access to customer service then this is the place for you… after being a member for 10+ yers ill be taking my business elsewhere …
PC
Pro Se Guy in Essex County
Oct 26, 2025
5.0
Great gym for a complete workout. Clean, friendly and helpful staff, friendly customers, wide variety of equipment.
JK
Jody Kanner
Sep 21, 2025
5.0
blink is a great gym to workout in and is close to my apt building
EF
Evan Ford
Sep 2, 2025
1.0
Management has now switched cancellations to only be approved via an app. Avoid at all costs. The only reason someone does that is to obfuscate the process and take your money. I live in South Orange, I will be more than glad to work this into every possible conversation I have that is even remotely tangential. All you had to do was say "yeah we can cancel that for you"
Frequently Asked Questions About Blink Fitness (PureGym)
Where are you located?
Blink South Orange is located next to the Stop and Shop on Valley Street.
Does Blink have a dress code?
Proper athletic attire and footwear are required. No street clothes or dress shoes are permitted in the fitness area. Management has the right to enforce this as they see fit.
How old do I need to be to sign up?
All members must be 18+ years old when joining. Individuals 16+ must have a parent/guardian present when joining.
When will I be billed my monthly dues?
Dues will be billed on the 1st of the month or on your anniversary billing date based on your agreement.
Can I pay my bill with cash?
No, Blink Fitness no longer accepts cash as a payment option.
Can I upgrade/downgrade my membership?
Yes! All membership changes are done on the app.
Does Blink offer personal training?
Check out our website to learn about our personal training sessions we offer and their prices. https://www.blinkfitness.com/personaltraining?icmp=hdr_module_PtBlink
Do I need to be a member to utilize Blink's personal training program?
Yes, you need to be a Blink member to utilize the PT program.
What is the cancellation policy for a scheduled personal training session?
Scheduled personal training sessions must be canceled at least 24 hours in advance.
How can I change my home gym location?
All membership changes are done on the app.
Do you offer a steam room or sauna?
We do not offer saunas or steam rooms at our gyms.
Do you offer a pool?
We do not offer pools at our gyms.
Where is Blink Fitness (PureGym) located?
Blink Fitness (PureGym) is located at 451 Valley Street in South Orange, NJ, next to the Stop and Shop on Valley Street.
What are the operating hours of Blink Fitness (PureGym)?
The gym is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 10:00 PM, and on weekends from 7:00 AM to 7:00 PM. Holiday hours vary.
What is the age requirement to join Blink Fitness?
All members must be at least 18 years old to join. Individuals aged 16 and 17 require a parent or guardian to be present when signing up.
Is there a dress code at Blink Fitness (PureGym)?
Yes, proper athletic attire and footwear are required. Street clothes and dress shoes are not permitted in the fitness area.
Does Blink Fitness (PureGym) accept cash payments?
No, the gym no longer accepts cash as a payment method.
Are personal training sessions available at Blink Fitness?
Yes, personal training is offered, but you need to be a member to participate. You can find information about sessions and pricing on their website.
Can I change my membership or home gym location easily?
Yes, all membership changes, including upgrading/downgrading and changing your home gym, can be done via the app.
What nearby places can I visit before or after my workout at Blink Fitness (PureGym)?
Near the gym, you can visit Stop & Shop for groceries or pharmacy needs, Vinny's Nail Salon for beauty services, or enjoy a meal at J & J Caribbean Restaurant.
Is there convenient access to banking or financial services near Blink Fitness (PureGym)?
Yes, several nearby options include Bank of America, Santander Bank ATM, Coinstar, and Western Union, all within easy reach of the gym.
Can I find child care services close to Blink Fitness (PureGym)?
Yes, nearby child care options include Totri Day Care and Village Babies Development Center, which are convenient for gym members with children.