Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker The Mall at Short Hills
1200 Morris Tpke., Short Hills, NJ
07078, United States
Hours
Reviews
4.7
280 reviews
5 stars
251
4 stars
7
3 stars1
2 stars3
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful throughout their shopping experience.
Product Selection
The store offers a wide variety of stylish frames at reasonable prices, which customers appreciated.
Efficiency
Many reviews highlighted the quick and easy process for eye exams and purchasing glasses, with minimal wait times.
Mixed Experiences
While most feedback was positive, some customers reported issues with customer service and order fulfillment, indicating inconsistency in experiences.
- NKNancy Kopacz1 day ago5.0This my first time shopping at Warby Parker. They have a wide choice of frames and their prices were reasonable. I had a specifice type of frame in mind and found it there.
- SFSusie Freda2 days ago5.0Even though they were crowded the associates made it a point to be so helpful.
- AAAlexanderDec 29, 20255.0This is my fourth pair of glasses from Warby Parker at the Short Hills Mall, and they continue to be fantastic. The staff is consistently friendly, knowledgeable, and genuinely helpful without being pushy. They make the whole process easy and enjoyable every time. Great experience all around — I’ll definitely be back again.
- MAMohammad AbojabaraDec 28, 20251.0I’ve been a loyal Warby Parker customer for a long time, and today’s experience at the Short Hills Mall location was extremely disappointing. I brought my mother in for her eye exam and glasses appointment today. She had a 3:15 PM appointment, and we arrived at 3:24 PM. I had already arrived at the mall before the appointment time, but my mother is an elderly woman and needed to use the restroom first. When we walked in, the associate did not greet us, say hello, or acknowledge us professionally. I was the one who said hello and mentioned our appointment. His response was rude, dismissive, and full of attitude. He immediately said we were more than five minutes late and that the appointment was canceled, offering another appointment two hours later, without any empathy or attempt to help. I tried to calmly explain the situation, but he showed no understanding or professionalism. This was especially frustrating considering that every time I’ve had an appointment at Warby Parker—even when I arrive on time—I usually still wait. Things happen, and flexibility and kindness go a long way, especially when dealing with elderly customers. The way we were treated felt unwelcoming, disrespectful, and discriminatory. No customer—especially a senior—should be made to feel this way. Upper management needs to take responsibility for this employee’s behavior. Unfortunately, because of this experience, I will not be returning to this location. Very disappointed.
- MMMary McFaddenDec 28, 20255.0This Warby Parker location at The Short Hills Mall is amazing. The sales reps are fully knowledgeable and so helpful. Ask for Bridget, she was awesome. She totally nailed the look I was going for. The check out process was so easy, they enter the eye claim for you with your insurance company. Totally happy with my experience there.
Frequently Asked Questions About Warby Parker The Mall at Short Hills
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What do I need to bring when visiting Warby Parker The Mall at Short Hills?
You only need to bring your eyes to try on frames. For prescriptions or contacts, bring your current prescription and any FSA/HSA cards if you plan to use them. You can also shop for non-prescription sunglasses or book an eye exam at this location.
Does the store accept vision insurance?
Warby Parker The Mall at Short Hills is in-network with several major insurance carriers and accepts out-of-network benefits. Coverage varies by plan and location. More details are available online.
Are optical measurements and frame adjustments available on-site?
Yes, the store provides all necessary optical measurements and offers complimentary lifetime adjustments by an optician, ensuring your frames fit perfectly.
What is the return and exchange policy at this Warby Parker location?
They offer a 30-day, hassle-free return or exchange policy on eyewear and accessories, regardless of whether purchased online or in-store. Contact lenses can be returned within 30 days if unopened.
Can I purchase gift cards at Warby Parker The Mall at Short Hills?
Yes, physical gift cards are available in-store and online, and e-gift cards can be purchased for immediate delivery.
What are the store hours of Warby Parker The Mall at Short Hills?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of eyewear and products does Warby Parker The Mall at Short Hills offer?
They offer prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams, along with various frame materials and lens types including polarized and blue light glasses.
Is Warby Parker The Mall at Short Hills accessible for customers with disabilities?
Yes, the location has wheelchair-accessible entrances and parking to accommodate customers with disabilities.
What nearby dining options are available near Warby Parker The Mall at Short Hills for customers to visit before or after shopping?
Nearby Italian restaurants such as Eataly, Papa Razzi Italian Restaurant, and Osteria Da Primo offer great dining options for customers to enjoy before or after their visit.
Are there other eyewear stores near Warby Parker in The Mall at Short Hills?
Yes, nearby eyewear and optician stores include Eyechic and Oliver Peoples, allowing customers to explore multiple options all within the mall.
What shopping options near Warby Parker The Mall at Short Hills complement an eyewear visit?
Shoppers can visit nearby stores like Allen Edmonds for shoes, Ferragamo for clothing and sunglasses, and Bloomingdale's for a wide range of fashion products in the same mall area.