Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker The Mall at Short Hills
1200 Morris Tpke., Short Hills, NJ
07078, United States
Hours
Reviews
4.7
263 reviews
5 stars
235
4 stars
7
3 stars1
2 stars3
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent service throughout the shopping experience.
Product Selection
Customers appreciate the wide variety of stylish frames available, making it easy to find suitable options.
Efficiency
Many reviews highlight the quick and efficient process for eye exams and purchasing glasses, with minimal wait times.
Pricing
Warby Parker is noted for offering reasonable prices for glasses and eye exams, often significantly lower than competitors.
Mixed Experiences
While most reviews are positive, some customers reported issues with order fulfillment and customer service follow-up, indicating inconsistency in the overall experience.
- RBRegina Bradshaw6 days ago5.0The process was easy, the pricing was upfront, the customer service was great, and the glasses get mailed to the house. I highly recommend Warby Parker.
- DMDavid MatthewsNov 8, 20251.0Just went in to get my frames tightened and now I have broken frames. Abena the optician was too rough and chipped off a piece of plastic from my frames. She said “oh a piece of plastic broke off, these things happen, if you had purchased your glasses here we could repair them at no cost, but since you didn’t there’s nothing I can do” Did not look me in the eyes, no apology, nothing! Terrible customer service. I said “it sounds like you don’t even care”, she replied “ that’s not it, there’s just nothing I can do” NO APOLOGY, no “let me see if I can reach out to manager” nothing, nada , zilch. I’m getting married tomorrow and now I have a pair of glasses that might fall apart at any given moment.
- RHRobyn HOct 29, 20255.0Monique and all the staff are amazing. I had such a great experience recently that I went back to buy another pair of glasses that I didn’t need. They’re all so kind, funny, attentive and most importantly, they are very patient. This is my favorite warby Parker of all the NY and NJ locations.
- MMMarko M.Oct 28, 20255.0This warby parker was a great experience! Brought my mom in because she badly needed an updated prescription. The help was instant when we walked in from exam to picking out a fresh pair of glasses. Olivia who helped us, helped explain the different options for us and helped us pick the best fit for my mom! Love this warby parker and will be going back for all our glasses and exams.
- AJAlli JosephOct 17, 20255.0Great experience at the short Hills mall Warby Parker today. Last night, my prescription glasses suffered a casualty in the Whole Foods parking lot, falling off my face lens-side down onto the pavement in the dark parking lot. I promptly stepped right on them with my next foot fall, and an arm snapped off. You can guess that the lenses were beyond saving as well. Off to Warby Parker I went this afternoon, w prescription from my ophthalmologist in hand. I was pleased that I could get two pair with a 15% discount for less than $170 vs the 300 something I would have to spend at my local eye shop. The Customer service staff were knowledgeable and helpful, gave me honest opinions about a myriad of frames, and even made suggestions. They measured me in the store to ensure correct fit. WP had a great selection of all different sizes, shapes and colors, and I will absolutely be returning the next time I need to replace broken or lost glasses… Which will probably be in January. 😊
Frequently Asked Questions About Warby Parker The Mall at Short Hills
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What do I need to bring when visiting Warby Parker The Mall at Short Hills?
You only need to bring your eyes to try on frames. For prescriptions or contacts, bring your current prescription and any FSA/HSA cards if you plan to use them. You can also shop for non-prescription sunglasses or book an eye exam at this location.
Does the store accept vision insurance?
Warby Parker The Mall at Short Hills is in-network with several major insurance carriers and accepts out-of-network benefits. Coverage varies by plan and location. More details are available online.
Are optical measurements and frame adjustments available on-site?
Yes, the store provides all necessary optical measurements and offers complimentary lifetime adjustments by an optician, ensuring your frames fit perfectly.
What is the return and exchange policy at this Warby Parker location?
They offer a 30-day, hassle-free return or exchange policy on eyewear and accessories, regardless of whether purchased online or in-store. Contact lenses can be returned within 30 days if unopened.
Can I purchase gift cards at Warby Parker The Mall at Short Hills?
Yes, physical gift cards are available in-store and online, and e-gift cards can be purchased for immediate delivery.
What are the store hours of Warby Parker The Mall at Short Hills?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of eyewear and products does Warby Parker The Mall at Short Hills offer?
They offer prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams, along with various frame materials and lens types including polarized and blue light glasses.
Is Warby Parker The Mall at Short Hills accessible for customers with disabilities?
Yes, the location has wheelchair-accessible entrances and parking to accommodate customers with disabilities.
What nearby dining options are available near Warby Parker The Mall at Short Hills for customers to visit before or after shopping?
Nearby Italian restaurants such as Eataly, Papa Razzi Italian Restaurant, and Osteria Da Primo offer great dining options for customers to enjoy before or after their visit.
Are there other eyewear stores near Warby Parker in The Mall at Short Hills?
Yes, nearby eyewear and optician stores include Eyechic and Oliver Peoples, allowing customers to explore multiple options all within the mall.
What shopping options near Warby Parker The Mall at Short Hills complement an eyewear visit?
Shoppers can visit nearby stores like Allen Edmonds for shoes, Ferragamo for clothing and sunglasses, and Bloomingdale's for a wide range of fashion products in the same mall area.