Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
147 reviews
5 stars
140
4 stars2
3 stars0
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service throughout the shopping experience.
Product Selection
Customers appreciate the wide variety of stylish frames available, often noting the modern and fashionable options.
Efficiency
Many reviews highlight the quick and efficient service, from eye exams to frame selection and purchase processes.
Store Environment
The store is frequently mentioned as clean, organized, and inviting, contributing to a pleasant shopping atmosphere.
Pricing
Customers find the pricing to be reasonable and competitive, often noting good value for the quality of products and services.
- TWTamara WJan 6, 20265.0I had an excellent experience at Brook 35 Warby Parker from start to finish. The customer service was outstanding…staff was knowledgeable, attentive, and genuinely interested in helping me find the right product rather than rushing a sale. The quality of my glasses purchased are excellent and absolutely worth the price. I’ll definitely be returning and recommending this store to others.
- APAndrea ParadaJan 6, 20265.0They have the most amazing people working here. Each associate takes the time and attention to serve every customer and there is zero rush in choosing a frame and zero pressure in purchasing. If you decide to visit, ask for Carolyn. She’s amazing!
- ACArielle CJan 5, 20261.0Horrible experience. was greeted when walking in and as soon as i mentioned using insurance there was a complete switch. I’m a college student going in on a Monday afternoon during winter break what else would you expect? Then I was proceeded to feel embarrassed and ashamed because I was told over and over again that my insurance doesn’t work and finally the man at the front got it to work. Then shortly after he said there was a problem and didn’t even tell me what it was. He said “I need an adult” which he clearly was one. I’m assuming he went to the manager and at this point every employee is staring at me and she proceeds to tell me that my last name is spelled incorrectly on my insurance. I leave because I couldn’t take getting stared at anymore since it seemed like they’ve never seen anyone use insurance before. My mom calls the insurance company and they proceed to say that my name is spelled correctly. That was such a horrible experience I was just trying to get myself a pair of new glasses for the new year and my last semester of college.
- RVraymond vallarioDec 29, 20255.0Walked in because one of my lenses had popped out of my frame. I had not purchased the glasses at your store. Was welcomed warmly & directed to Harrison the optician on call. Corrected the problem. & adjusted the glasses to better fit my nose. He was excellent!. I will definitely go back to your establishment for an new glasses I may need.
- MTMaryJo Tort-BergeronDec 28, 20255.0I have a very strong prescription and USED TO always pay an exorbitant price for one pair. My son recommended Warby Parker and I love the variety in selection, the easy process, and pricing is fantastic!! This is the 3rd time I’ve used them and I bought 2 pair to get the end of year special 20% off. Happy new year indeed 🥰.
Frequently Asked Questions About Warby Parker Brook 35 Plaza
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What should I bring when visiting Warby Parker Brook 35 Plaza?
You only need your eyeballs to browse and try on frames. For prescription purchases, bring your current prescription and FSA or HSA card if applicable. Eye exams can be booked without a prescription.
Does Warby Parker Brook 35 Plaza accept vision insurance?
Yes, we're in-network with several major insurance carriers and facilitate use of out-of-network benefits. Coverage varies by plan and location.
Are measurements and adjustments offered at this location?
Yes, optical measurements are provided, and we offer complimentary frame adjustments for life. Opticians are available for tune-ups anytime.
What is the return and exchange policy at Warby Parker Brook 35 Plaza?
We offer a 30-day, hassle-free return or exchange policy on all eyewear and accessories, including contact lenses in unopened boxes.
Can I purchase gift cards at Warby Parker Brook 35 Plaza?
Yes, physical gift cards are sold in-store and online, and e-gift cards are available for immediate delivery.
What are the store hours for Warby Parker Brook 35 Plaza?
Open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Warby Parker Brook 35 Plaza have wheelchair accessibility?
Yes, the store has wheelchair accessible entrance and parking.
What nearby dining options are available when visiting Warby Parker at Brook 35 Plaza?
You can enjoy a meal at nearby restaurants like Just Salad for healthy options or Chipotle Mexican Grill for Mexican cuisine.
Are there any nearby shopping options adjacent to Warby Parker Brook 35 Plaza?
Yes, the store is located in Brook 35 Plaza which includes other retailers such as Banana Republic, The Bee, Barefoot - Athleisure Boutique, Athleta, and Wanderlust Land & Sea.
What financial services are located near Warby Parker Brook 35 Plaza?
Nearby financial services include Morgan Stanley Financial Advisors, Shore Wealth Management Group - Morgan Stanley, and Frank Garruzzo - Morgan Stanley.