Planet Fitness

Reviews

• II

  iCeBeRg

  3 days ago
  5.0
  I like this PF. Not overly busy and the employees are very friendly. They seem to be happy when they see a familiar face being committed to their fitness journey. If I could offer any feedback it would be to add the machines that are very popular. The butterfly chest fly machine for example. Every gym, especially one the size of PF should have at least two of these. Other than that.. I prefer this one over Princeton even though that one is much bigger.
• CR

  Carlos Ramírez

  Oct 26, 2025
  4.0
  It's a good place. There is no a guidance during your workout sessions. Even in your first day at the gym. The hydro massage machine it's out of service. Pro: - Offers total flexibility. - Many locations. - Great relation cost - benefits
• VD

  Vinay Desai

  Oct 23, 2025
  5.0
  Nice clean environment for exercise at a reasonable price
• JO

  Jules Olio

  Oct 2, 2025
  4.0
  I’ve been to this gym plenty of times and have always had a good experience. I saw a 1-star review claiming “discrimination against Indians,” which honestly doesn’t make sense 99% of the people here are Indian. 🤣🤣🤣 It’s hard to see how anyone’s being singled out when this town is literally India in nj. In my experience, everyone is treated the same.
• BB

  Bansi

  Sep 18, 2025
  1.0
  I am extremely disappointed, disheartened, and angry with the treatment I received at this Planet Fitness location. As an Indian member, I felt singled out and treated unfairly in a way that raises very serious concerns of racism and discrimination. The Club Manager, Helly Hodapp and an employee named Atron Hogan refused to make simple corrections that were completely within their control. My husband's date of birth was mistakenly entered as 1993 instead of 1992, and my photo on their system did not match because it was originally taken incorrectly by their own staff. Both issues could have been resolved instantly by updating the DOB and retaking my photo – which they are clearly able to do for members. Instead, they insisted they were “not allowed” to make any changes. To make matters worse, when we went again today (5th day) to check if the issue had been solved, the front desk staff (not Atron Hogan or Helly Hodapp) corrected my husband’s DOB and updated my photo within just 2 minutes. This proves that the changes could have been done the very first day by Atron Hogan and Helly, but they chose not to help us. Why did they refuse, when another employee could do it instantly without any issue? This shows clear negligence, double standards, and targeted behavior. Why this inequality? Why this injustice? Why were we targeted? I noticed Atron Hogan checking our details in a way I did not see him doing with other members. It is clear we were treated differently. Because of this, my husband and I have not been able to access the gym for the last 6 days, even though we have paid all fees on time, including the $52 per person maintenance fee. Despite raising a complaint, we were told to keep waiting for days for “Customer Service” to respond. This is unethical, unprofessional, and unacceptable. A minor issue like this should be fixed immediately – not leave paying members blocked from entry. To make matters worse, our membership was canceled without our authorization. How can a manager and employee take such action on their own against paying customers? This feels like pure harassment. I am demanding that a senior authority or director personally look into this matter. The staff members responsible – the Club Manager - Helly Hodapp and Atron Hogan – should be held accountable. I will escalate this issue through every possible channel until justice is done. This is not only about poor service. It is about unfair treatment, harassment, and clear discrimination. Until this issue is resolved and action is taken, I will continue to speak out. Have attached a photo of a doc, where Atron Hogan's name & his random signature or the real signature, GOD KNOWS could be clearly seen. This isn't OUR SIGNATURE. If want proof of that, can be done through cross checking with bank's signature. Without our CONSENT, without our AUTHORIZATION, this person has done this act, in 1000000% presence of Miss Helly Hodapp, THE CLUB MANAGER AT 10 SCHALKS CROSSING RD, PLAINSBORO. Now I get it, why only this location has lowest ratings, If you go and check other locations, they have ratings in 4.5, 4.4 stars. There are SOME EMPLOYEES HERE, who are clearly responsible for such low ratings at this location. The owner of this location, If you are reading this, immediately change both of this employees, especially change the CLUB MANAGER, as I can see there are many people who have written dissatisfying negative reviews about the CLUB Manager. Edit : 23rd Sept 2025 :- TODAY IT'S BEEN 10 DAYS SINCE THE ISSUE, THE MEMBERSHIP CANCELED BY THEM INTENTIONALLY, HASN'T BEEN RESOLVED YET. WORST SERVICE - PLANET FITNESS

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