Business Details
About
Medical Supplies
New England Medical Supply Inc provides back braces, knee braces and wraps, and wrist braces to patients throughout the country.
Location
Hours
Frequently Asked Questions About New England Medical Supply Inc
What is the process for purchasing your braces?
Our purchasing process consists of five straightforward steps: 1) Complete our callback request form and submit it. 2) Expect a call from our representative within one business day. 3) We'll verify your Medicare eligibility and explain your benefits. 4) We'll obtain a prescription from your doctor. 5) Your brace(s) will be delivered to your home in 1-2 weeks, followed by a call from us to address any usage questions.
Does Medicare cover the cost of the braces?
Medicare typically covers 80% of the cost for eligible patients, as our braces are included in Medicare coverage. If you have secondary insurance, it may cover most or all of the remaining cost, subject to any deductibles. We manage the billing process with your insurance carrier directly.
You have 2 different knee braces listed. How do I know which one to order?
The choice between our two knee brace models depends on your specific needs. The Pain Buster offers enhanced support, while the Quicksilver provides knee stabilization without restricting movement. We recommend consulting with your doctor to determine which model is most appropriate for your condition.
Should the knee braces be worn at all times?
The manufacturer suggests wearing the knee braces during physical activities. The accompanying knee sleeves can be comfortably worn throughout the day for ongoing support. However, we strongly advise consulting your doctor for personalized guidance on when to wear your brace.
What if I'm not happy with the braces after receiving them?
If you're dissatisfied with your braces, please contact our customer service at (603) 964-0915 within 30 days of receipt. We'll provide a pre-paid return label to facilitate the return process.
How do I get instructions for how to use the braces?
Instructions for proper use of our braces can be found on our manufacturer's website at www.americanmedicalproducts.com. For additional assistance, please don't hesitate to contact our customer service line at (603) 964-0915.
What is the process for purchasing braces from New England Medical Supply Inc?
You start by filling out the Callback Request form and agreeing to the terms. A representative will contact you within one business day to check your Medicare eligibility, explain benefits, and confirm your order. They will then obtain a prescription from your doctor. Your braces will arrive at your home within 1-2 weeks, and you will receive a follow-up call for usage guidance.
Are the knee braces covered by Medicare?
Yes, the braces are covered items under Medicare. Eligible patients have 80% of the cost covered by Medicare, and secondary insurance can cover most or all of the remaining costs, minus any deductibles. Billing is handled directly to your carrier.
How do I choose between the two different knee braces offered?
The Painbuster brace provides more support, whereas the Quicksilver stabilizes the knee while allowing free movement. Your doctor should decide which is best for your specific needs.
Should I wear the knee braces all the time?
Consult your doctor for recommendations. The manufacturer advises wearing the knee braces during physical activity. The accompanying knee sleeves can be worn comfortably throughout the day for support.
What if I'm not satisfied with the braces after receiving them?
You can call customer service at (603) 964-0915 within 30 days of receipt to initiate a return. A pre-paid return label will be provided for your convenience.
Where can I find instructions on how to use the braces?
Instruction brochures are available on the manufacturer's website at www.americanmedicalproducts.com. You can also contact customer service at (603) 964-0915 for additional help.
What are the business hours of New England Medical Supply Inc?
The company is open Monday through Thursday from 10:30 AM to 6:00 PM EST and is closed Friday through Sunday.
What nearby places can I visit when I come to New England Medical Supply Inc at 150 Lafayette Road, Rye?
You can visit nearby locations like SouthPort Kitchen + Bar for an American diner experience, or Angelina's Authentic Italian restaurant for Italian cuisine. For relaxation, Kassthetics spa and Skin Nectary Medical Spa are close by.
Are there fitness facilities near New England Medical Supply Inc?
Yes, Studio 7 Fitness and Wellness offers pilates, gym, and yoga classes nearby. Additionally, Flight House Gym and Seacoast Climb gym are available for active recreation in the area.
Can customers combine a visit to New England Medical Supply Inc with shopping or other personal services nearby?
Definitely. Nearby you can find Sheva Jewelry for jewelry, Bella Intimates and 3 Wicked Women for clothing and lingerie stores, and Nevaeh Salon for hair and skin care. Additionally, places like Portsmouth Invitation Company provide printing and gift services.