Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
571 reviews
5 stars
516
4 stars
11
3 stars4
2 stars
9
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals who provided exceptional service.
Service Delays
Several reviews highlighted issues with delays in receiving glasses and poor communication regarding order status.
Mixed Experiences
While many customers had positive experiences, others reported dissatisfaction with service quality and management, indicating inconsistency across visits.
Product Quality
Some customers expressed frustration with the quality of glasses and lenses, citing issues with prescriptions and product defects.
Store Environment
The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
- BPBrian PierceNov 16, 20255.0Jennifer was patient with answering my questions and provided a great experience. We’ll see you in the new office next time. Thank you for your great customer service.
- MJMichelle JenksNov 13, 20255.0I recently bought two pair of glasses with the help of Johnathan who was very helpful and very professional.. upon picking up my glasses I was assisted by the manager who was also so helpful, very professional.. excellent service!
- YMYvette MartinNov 9, 20251.0My husband and I had eye exams at the Newington NH store. Receptionist in Drs office rude, and unwelcoming. Dr. Was professional and knowledgeable. The technician that fitted my glasses was unprofessional, sharing personal information, and not focused on fitting me. We went to pick up our glasses when notified. They presented me with the wrong prescription!! My husband's glasses were not the ones he ordered. A quick apology was offered...no offer to compensate us, upgrade our frames or a discount. In a word an overall poor experience. Poor customer service. Very disappointing. Yvette Martin
- TTTCDNov 7, 20255.0My husband I worked with Ron today and he was just amazing. Skilled, efficient, funny. My ins was giving us issue (as I knew it would) and he was very patient and professional. My ins was an issue so I had to go home and make some calls. I decided to call Ron back to verify I had properly resolved the ins issues before driving back to newington. I spoke with him and again, excellent customer service. We confirmed we were good and I made an appt to go back on Monday. He knows his stuff, he can communicate and do his job efficiently. We had nice conversation. Just so rare in retail today! So Ron, thanks for a great experience.
- JKJayasimha KataOct 31, 20251.0I’ve been coming to this LensCrafters in Portsmouth, NH for over 10 years, but things have really gone downhill. The manager was standing at the counter, bossing around employees right in front of customers instead of helping the people waiting in line. It was uncomfortable and unprofessional. This place used to have amazing staff who actually cared — looks like all the good ones have left. Really disappointing to see how much the service has declined lately.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer brand eyewear including prescription wearable technology.
Which designer eyewear brands can I find at LensCrafters?
You can find eyewear from brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Fox Run Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can easily schedule an eye exam online via the LensCrafters website using their appointment link provided in their profile.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
What payment options are available at LensCrafters?
LensCrafters accepts American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, and Visa.
Are there wheelchair accessible entrances at LensCrafters?
Yes, LensCrafters has a wheelchair accessible entrance for customers.
What nearby restaurants can I visit before or after my appointment at LensCrafters?
You can enjoy nearby restaurants like Roman Delight Pizza, Chopsticks Express, One Love Cuisine (Caribbean), Sarku Japan, and Spice Of India close to LensCrafters at Fox Run Mall.
What shopping options are available near LensCrafters at Fox Run Mall?
Near LensCrafters, you have access to a variety of shops in Fox Run Mall including GNC (health supplements), Cottage Chic (furniture), Torrid, American Eagle Store, PacSun, and Aéropostale for clothing and accessories.
How can nearby venues like SC&C Event Center enhance my visit to LensCrafters?
After your eye care visit at LensCrafters, you can enjoy events and concerts at nearby SC&C Event Center or visit Rebel House for live music and nightlife, making your trip more enjoyable.