Planet Fitness

Reviews

• KR

  kayla rowland

  5 days ago
  5.0
  What is the email to contact management? I am trying to report an online video recorded by a member, making fun of team members. Which is against the policy to record in the gym, Especially posting it online bullying staff. The girls who posted and recorded are Ava Connelly and Neely wilke
• TB

  The Boy

  Sep 12, 2025
  1.0
  Just charged me 150 dollars for no reason over the course of a week. Woman on the phone wouldnt tell me why other than "On our end it shows that its going back into your account" which is not the case.
• MI

  Marson Inchin

  Sep 10, 2025
  5.0
  Took good care and have great customer service
• DM

  Denali Middleton

  Sep 6, 2025
  5.0
  Manager David is my favorite! He is extremely helpful with any questions! Front desk is super friendly and welcoming. Love it here!
• IV

  Ishma Valenti

  Aug 28, 2025
  1.0
  Been a member for about 2 years. Never had much of a problem with staff, (I usually work out super late ) today a staff was very subpar with their customer service skills - a manager David . I came to workout on a lunch break. (My account is up to date and fully paid) he stopped me after checking in , and half way explained ( meaning he just said ,” your card expired ) I looked in the app, it said fully paid no balance owed , there was a note it needed a back up method renewed . ) I reiterated that I’m fully paid up and was current in my status. He then continued to say , “we need a back up method , that’s what’s expired “. I didn’t have a wallet on me or any of my cards memorized to fill out in the app. I let him know that , he just looked at me like I was inconveniencing him. I started to bother my wife with the request on the phone, then got a bit fed up, I said, I can just fill this out at home when I get back I don’t have cards on me. He then finally gave me all of the information. We can help you through Apple Pay , and then offered the card reader , (before he implied it had to be updated on the App before my workout ). I updated via the tap to pay method. He then didn’t do the policy of standard like all other employees, greeting me with , have a good workout. - David doesn’t seem like he enjoys his job much, he could’ve made this situation much better if his attitude was just a fraction better . If I was regional or GM, I’d demote him at the least for his lack of customer service and pleasant attitude . (Then again , bad performance is usually a top down problem, so I’m not sure that whoever is above him actually cares - this is problem with big chains, and franchises, many times they just don’t care. ) All of this could’ve been smooth and easy, with a bit of competent customer service . I’ll leave this here for your training purposes and hopefully to update David on his shortcomings as a manager … David : “ Excuse me sir. It seems your back up payment !method is expired , can I help you update that today before your workout , per our policy ? We have tap to pay , Apple Pay options if you need.” Transaction done. David: “Thank you sir , have a great work out” . Me: “Thank you have a nice day.” Anyway Vasa is a great gym and the employees seem to be not burned out and actually care about the gym, the environment they serve and their customers… maybe it’s time to give up the planet fitness black membership and just work out at home if it gets too late…

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