Cone Health Annie Penn Hospital

2.4
197 reviews

About

HospitalEmergency Room
Cone Health Annie Penn Hospital is nationally recognized as a full-service hospital, offering the latest in-patient and out-patient care in a wide range of specialties. From cancer care and orthopedic surgery to heart health and emergency services, we're focused on supporting your recovery, keeping you well, and enhancing your quality of life.

Details

  • Wheelchair accessible entranceAvailable

Location

Cone Health Annie Penn Hospital
618 South Main St, Reidsville, NC
27320, United States

Hours

Reviews

2.4
197 reviews
5 stars
56
4 stars
11
3 stars
9
2 stars
9
1 star
112

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback on staff attitude is mixed; while some customers praised the kindness and professionalism of nurses and doctors, others reported rudeness and lack of compassion from front desk staff and some medical personnel.

Wait Times

Many reviews highlighted excessively long wait times in the ER, with some patients waiting over 6 hours without being seen, leading to frustration and dissatisfaction.

Quality of Care

There are significant concerns regarding the quality of medical care, with several patients reporting misdiagnoses, inadequate treatment, and a lack of thorough evaluations.

Cleanliness and Environment

Several reviews mentioned issues with cleanliness, including unclean rooms and unsanitary conditions, which contributed to negative perceptions of the hospital.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences, particularly praising the care received during surgeries and hospital stays, indicating that there are dedicated staff members providing good care.
  • AW
    Abi Watts
    Dec 18, 2025
    1.0
    Trying to be seen someone got sick when I was checking in been a good while and still want clean it but are making people sit around it . So frustrating 😔.
  • LG
    L G
    Dec 1, 2025
    1.0
    Unless I’m hauled in there on a gurney, I’m never stepping foot in this hospital again. I developed acute laryngitis, stopped breathing, dialed 911, and went to the ER. The diagnosis was laryngospasm, which I had never even heard of… incredibly terrifying! I was given my first ever steroid IV and released with prednisone tablets to take as needed for breathing difficulties. I began waking up after having strange convulsive spasms during the night and thought it was more laryngospasms. Then it happened when I was completely awake and I realized I just had a seizure. That ER visit was one of the most bizarre experiences of my life. The same doctor was on call and patted my leg and said it was anxiety. I was confused and then angry because he was not listening to what I was telling him. Then the nurse stopped in briefly and also dismissed my concern. I told them I was leaving, put my boots on, and left. I threw the prednisone in the trash and suffered for a couple more days with breathing issues. Now I’m writing this review after doing some more research. A very rare and dangerous side effect of corticosteroids is seizures. No one bothered to mention that to me. And with some seizures, there is no loss of awareness. The ER doctor told me I didn't have a seizure because I had no time loss. And he told me that if I was going to have a reaction to the steroid, it would've happened while I was at the hospital because I was there for over an hour after they administered the IV. Wrong again. Thankfully, I’m intelligent enough to know that I’m having some serious physical symptoms and not anxiety. It’s incredibly sad and shocking that this is the level of care and concern that we receive from those in charge of our medical care. Edit added 12/6/2025 after having time to heal and research all this....I discovered an error in my medical record which explained why I kept hearing "anxiety". It was so baffling to me as I was going through this experience. It was as if a memo had gone out with "anxiety" as the buzz word for the week, but I was left off the list. I am a stroke survivor who showed up in the ER saying I was having seizures from a medication that had been administered 3 days earlier. You would think in a hospital with a neurology and stroke care unit, that my concern would have been taken seriously. But the doctor's attitude and the nurse saying, "There are people here more sick than you are; we'll get to you when we can." is shocking and completely lacking in compassion and integrity. And I was calm, cool, and collected throughout all this...NO sign of any anxiety...low blood pressure, normal pulse, etc.... I encourage all of you to check your medical record for accuracy so that it can't be used against you. And, if you have a mental health diagnosis on your chart, please do not go here without a friend or an advocate. Especially if you are a woman. Have your advocate document and report any comments regarding your emotional "condition" while you seek care for a real physical condition. This kind of nonsense needs to end. The word anxiety was brought into every conversation and even became their diagnosis. I was so baffled until I understood what they saw on my medical record and how that became a weapon for all of them. Utterly terrifying. The "anxiety" card was played by the ER doctor during my first visit with his comment, "How do you know you stopped breathing?" That's like asking someone, "How do you know you stopped being able to see?" I was so sick that night I couldn't even process the utter stupidity of his question. But again, I didn't know that EVERYONE involved was using incorrect information against me, acting as if I was having anxiety attacks. I've never had an anxiety attack in my entire life, yet even if I had, the injustice and marginalization I suffered is incomprehensible and disgusting behavior from our health care system. For a hospital system that brought in $6 billion in revenue and showed net income of $78 million for 2024, you can do better.
  • AW
    Amanda Willard
    Nov 29, 2025
    5.0
    Gone since I was little still little but great care love cone heath ❤️ thank you Anne pinn
  • SD
    Susan D
    Nov 19, 2025
    5.0
    First time going to this hospital. I really didn't know what to expect. I received excellent care by EVERY single person I came in contact with from the Admitting team, the ER staff, Doctors, to the woman who cleaned my room. The nurses were compassionate & caring to my needs and illness. My private room was pleasant, & clean. Overall, I was impressed with my care & how I was treated. WTG nurses on the 3rd floor!!! Thank you for taking care of me!! Don't listen to the other "bad reviews" I am a high maintenance & a pain in the butt !! I would definitely go back to Annie Penn again if I needed too, though hopefully not for a long time! Moses Cone you did a outstanding job with handling my medical issues. I feel confident knowing in the little town of Reidsville, there's a bunch of great medical people, who genuinely care about their patients. Thank again to the Annie Penn staff for taking such good care of me. I am so grateful.
  • EB
    Emilie Bell
    Nov 7, 2025
    5.0
    My husband was recently admitted to this hospital before being transferred. I wanted to thank Cassidy, RN (Cardiac Unit) again. You are an invaluable member of the team. You were always ready to help out with a consistently positive and proactive attitude. Your kindness, professional, and calmness during such a scary time, will never be forgotten. It's nurses like you, that brings comfort to families like us. The teamwork was unforgettable 💜

Frequently Asked Questions About Cone Health Annie Penn Hospital

What kind of medical services does Cone Health Annie Penn Hospital offer?

Cone Health Annie Penn Hospital offers a full range of in-patient and out-patient care in specialties such as cancer care, orthopedic surgery, heart health, and emergency services.

Where is Cone Health Annie Penn Hospital located?

The hospital is located at 618 South Main St, inside Annie Penn Hospital, Reidsville, NC 27320, USA.