Cone Health Triad Internal Medicine Associates

Reviews

• AW

  Alicia Whitaker

  Oct 16, 2025
  1.0
  Very unprofessional! I can’t see another doctor for a 2nd opinion?? Wow that’s the absolute craziest thing I’ve heard!
• LS

  Lisa Sutherland

  Sep 22, 2025
  1.0
  Originally, I found this practice because it was the name printed on an insurance card that was sent to me. When I attempted to make a new patient appointment, I was informed that just because “the card had the name of the doctor printed on it, that doesn’t mean this is your doctor”, by the receptionist. But I scheduled the appointment anyway because I had been without a daily medication for months, and wanted to get back in better health. On my first visit, the Labcorp employee loudly discussed my previous lab visits while there was another patient sitting in the in the lab. She also kept instructing me to put my personal belongings on top of the biohazard box. She was so rude to me that the other patient in the room asked/commented to me, “Why is she being so rude?!”. On another office visit (a medicine check) the NP offered to call the internal pharmacy to make sure that my medication was available because that particular medication had a known shortage and was difficult to find. I told the NP that I would be happy to call around to different pharmacies to try and find it. I walked out of the room and overhead a nurse (I assumed because she was dressed in scrubs) discussing both my medication and my visit with the NP in front of other staff members and patients in a derogatory manner. I then asked that nurse directly if she was discussing me. The nurse then pulled me physically aside in the entryway hallway (in the way of both patients coming in and checking out) to tell me that the NP was too busy to make phone calls to pharmacies and that I should have never told her to do so. Which in fact, did not happen. I scheduled another routine visit. After driving an hour and a half from my work territory for the visit, I was informed that it was canceled. I was also informed by the receptionist that someone from the office had called to let me know that the appointment had been canceled because it had been notated in my chart. I then showed her my missed calls from my call log for that day. A call had been placed by the office, but a message had not been left. Today (September 22) I received a missed call without a voice mail. I returned the call (thinking it was an appointment reminder call) and was informed that my lab results from another doctor’s office were “normal”. I was curious and asked if it usually happened that I would receive a call from the GP’s office about results from another doctor. She then said that the results that were actually flagged for a call today were from my annual physical from July, and that she had “no idea” why they were flagged for today. I then asked what the lab results were from my physical and she rebuked me by staying, “I told you they were normal”. I reminded her that she had actually told me that the results from the other doctor were normal. This is not a well managed office; by any stretch of the imagination. I do believe that my NP actually does care about my health because my direct interactions with the NP are generally productive. BUT I would definitely not recommend this office.
• YE

  Y Ellison

  Jul 3, 2025
  5.0
  I have been a patient here for several years. Dr.Sanders and her staff are very professional Dr.Sanders listens and she gives the best professional care in my opinion. I would highly recommend her.
• AW

  Alicia Whitaker

  Sep 20, 2021
  1.0
  Good luck getting anyone to answer the phone OR call you back!
• BB

  Brenda Bergeron

  Jun 17, 2013
  5.0
  After loosing Dr. Murray at Eagle Corporate Medicine, I have searched for 5 or 6 years for a doctor who: 1. Not only can handle but invites questions 2. Cares about researching questions regarding my health rather than dismissing me if they don't have a quick answer 3. Looks at me rather than speaking into a tape recorder 4. Touches me 5. Welcomes being part of my healing team with alternative healers 6. Knows the latest research 7. Has knowledge of vitamins and herbs 8. Is a human being 9. Brings spirit and joy to our meetings 10. Is a loving soul. I finally found this person in Dr. Shelton. She is not only a doctor, but a healer who is not using her acceptance of alternative healing to gouge the patient with high fees as some Triad doctors are. The staff were all happy, polite, professional, upbeat with good humor. At last! Thank you TIMA, it's about time!

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