Cone Health Pediatric Specialists at Elm Street

Reviews

• AG

  Abbie Ramirez Garcia

  Sep 16, 2025
  1.0
  My brother has been a patient here for 3 years, and every single time we come in for an appointment there is always someone rude at the front desk. My father went to do a check in this morning, and the lady spoke to him very rudely since the beginning. She then started yelling at my father "IT WAS YESTERDAY". We completely understand we missed our appointment and it was an honest mistake because we even received a message saying it was today at 11am. Even if we missed our appointment this woman did not have the right to yell at my father. She yelled 4 times repeating that we missed our appointment. We were confused and tried to show her the message and so we asked her how come if we received a message. Instead of speaking to us she wrote on a note and completely ignored us, so my father asked her one more time how come. She then proceeded to hand him the note with the appointment saying it was yesterday and yelling at him once more saying "IT WAS YESTERDAY YOU MISSED IT". That was when I decided to speak up and say she didnt have to yell at him he's only asking her a question and we were respectful towards her so why couldn't she show the same respect back? Another lady came to help us reschedule an appointment, she was very kind and helpful. We told her that this lady yelled at us multiple times and the lady looked at us like she hated us and rolled her eyes. I'm not sure if the other lady will be doing something about our complaint, so I have decided to write this review completely dissatisfied with the treatment this lady gave us for absolutely no reason. If she didn't want to be there then why is she working? She should just go home if she's in a bad mood, no one deserves to be treated rudely just because she doesn't want to be there. If you don't have something as simple as kindness in your heart then please go home because no one deserves for you to treat them this way.
• TH

  Tracy Hunter

  Aug 22, 2025
  1.0
  My daughter has been a patient here for 15 years. We have never had an issue of ANY kind. Loved Dr Hickling. Love Tina Goodpasture. In the last few weeks I have had two issues with a nurse named Sierra . She is rude , speaks over me, won’t allow me to ask questions and sincerely does not care. She has told me I have been doing refills and school paperwork wrong for 15 years.( I asked if the policies have changed )And today I asked her if she was being so rude because of our last interaction. And she said. “I’m not answering that “. Wow. Guess that’s a yes. Unprofessional
• KL

  Kayla L.

  Jan 15, 2024
  1.0
  Terrible. I’ve been back and forth with office staff for over two months trying to have my daughters records sent to two other facilities. They claimed they never received my requests, and then finally it was discovered that someone there had given me the wrong email to send the referral request form to. I’d go elsewhere for care since they don’t seem to take your child’s health seriously.
• AS

  Ashley Shaw

  Aug 23, 2023
  2.0
  I use to thank this was a good place but my son has cebral palsy he is in alot of pain because of tightness he is four years old he has been on baclofen for at least a year and a half they wanted him own it. I tried to feel his medicent he is out of refills and they still havent sent it in this is day 2 without it and he should not be going without it for a chance of withdrawals and then they get a additude with me for calling because im terrified for my son just send his refills in he is a baby i feel like this should not be acceptable
• DK

  David King

  Jan 6, 2023
  1.0
  Horrible.

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