Cone Health LeBauer HealthCare at Grandover Village

Reviews

• SM

  Stephanie Myers

  Sep 30, 2025
  3.0
  I've had mixed experiences with this place. Dr. McElwee is great, very caring, thorough and knowledgeable. Scheduling needs some work. They are very strict on their missed appointment policies and will remove you from the practice after 3 strikes, but most of the time it is their own errors that they count against you to remove you from the practice. The first time we ever missed an appointment was because the doctor was sick and they moved our appointment. I was not aware and was not even able to make the new appointment that was set. The second time we missed, about 6 months later, was completely my fault. This last one was ridiculous. I clearly remember calling and setting up the appointment for 1:40 p.m. and I am meticulous at putting appointment times and reminders in my phone while they are being set. So we went into the appointment at 1:35 p.m. and the appointment reminder that was on my phone was for 1:40 p.m. they said we were late and the appointment was actually for 1:20 p.m. this is false, I clearly remember setting this appointment. They would not see my son that day because we arrived at 1:35 and claimed we were late and I had the appointment time wrong, and a day later we got a notice that he has been kicked out of the practice. One last complaint is that this office has rescheduled our appointments due to doctor calling out more than any medical office i have ever been to. In the past year it has happened several times. All I have to say is that scheduling needs work and I see I am not the only person to leave a similar review with the same issues. You lose a lot of patients due to your own incompetency in scheduling and management.
• TM

  Tatyonna Mungo

  Jul 3, 2025
  5.0
  It saddens me to leave this review because I was just dismissed from the practice due to multiple missed appointments. Yes they were all my fault I was involved in a traffic accident I lost my job and my world was knocked off its axis for a moment. Dr. Kremer and Dr. Meyers have been nothing short of AWESOME TO ME!!! They are the best in their field. In fact the lady I spoke of saved my life. If I ever get a chance to go back to them I would in a heartbeat!!!! If you’re looking for care COME SEE THEM!!!!
• BM

  Breyanna Moore

  Jun 25, 2025
  5.0
  I love this practice! I personally have the wonderful Dr. Lauren A McElwee as my primary care physician and I’ve felt more comfortable and safe to voice my concerns with my health and anxiety issues. She has helped me through the worst of my mental health issues and has really made my life easier.
• OB

  Omar Blake

  Jan 7, 2025
  5.0
  Best Healthcare around. Very good bedside manner. Very clean

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