Cone Health Crossroads Psychiatric Group

Reviews

• BP

  Brian Petty

  Sep 4, 2025
  2.0
  My provider was great, but office staff and nurses are unempathetic, unorganized, and some are downright disrespectful. Even my provider agrees that there are administration problems that are out of her control. I'm disappointed to take my needs elsewhere, but it's clear that only positive reviews are acknowledged and Cone Health is more interested in their social marketing than correcting problems that are mentioned over and over in negative reviews. Easy decision after so many different concerns with different staff. Good luck in your search and journey! Note for Cone staff: I suggest you speak with the front office staff and hold them accountable. Read the negative reviews and there is a clear problem of what is going on. Lack of training, supervision, and accountability is costing you money and good people who are reaching out for help are left struggling or perhaps worse. Shame on the leadership allowing this to continue.
• DM

  Delores Mitchell

  Jul 30, 2025
  5.0
  I have been with Andy Mitchem for at least 6 years. He uses a great way of treament which seems new and innovative. I would highly recommend him.
• SH

  Sarah Mai Harvey

  Jul 9, 2019
  1.0
  I called 5 days in advance to cancel an appointment. I was unable to speak to a staff member after multiple attempts and had to leave a message. Well I never received a follow up call from the office and have no received a bill for a "no show". I called the office and let them know the time and date I called to cancel my appointment and the staff was rude and dismissive. I have yet to hear back from anyone at that office. I would not recommend this office to anyone and will be sharing my experience! We have family who have been going to this office for years but wont anymore!
• NL

  Nikki L.

  Mar 28, 2019
  2.0
  I do not recommend Dr. Cottle.

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