Cone Health Cancer Center at Wesley Long Hospital

Reviews

• LB

  Levi Bennett

  4 days ago
  2.0
  Waited for over an hour for my grandma's appointment. We were here on time. This place is wild.... Cash grab
• SJ

  Shay J

  Jun 25, 2025
  2.0
  I’m only leaving this review because I don’t want anyone else to have their condition get worse because their Dr didn’t explain anything to them. Was seen at this cancer center, and ultimately delayed my treatment because my doctor did not explain anything. I saw her on 3 to 4 different occasions and her bedside manner with patients is horrible. She did not make me feel comforted. She never looked me in my eye. She was too busy looking at the computer. She did not make me feel like I can trust my treatment with this facility. The facility doesn’t even do anything for the patient if you go wake forest in Winston they have snacks for the patients. They have drinks for the patient I had to beg for a cup of water while I was at this one. Just terrible. And they had me get all of these unnecessary, genetic testing
• SM

  Sheryl McNeill

  Aug 24, 2021
  1.0
  This review is for the Lobby Reception Desk and Registration areas. My first visit to this location. The lobby reception was lukewarm at best, not friendly, welcoming or caring. But Mackenzi (sp) in registration window 3 was the coldest, most unfriendly, unwelcoming, uncaring person I've ever seen in a healthcare setting. I was not welcomed or greeted, not asked how I was doing or how my day was, not a single social skill demonstrated. She never made eye contact with me, and everything that she did and said was for her to get what she needed and nothing more. At every pause, she stared silently into her computer. All the way from registration to the elevator, into the elevator and up to the 2nd (?) floor, she never looked at me or said a word, did not say goodbye, have a nice day, nothing. This is a healthcare center. From the moment I walk in until the moment I leave, I am a patient, not a set of tasks to be accomplished. Not only was this extraordinarily poor customer service, rude and disrespectful, this wasn't even the common decency you could expect to find on the street with a stranger. How this girl has a job is beyond me. If I ever have to come back, I really hope I don't have to see her and I will absolutely refuse to check in with her. The ladies at the lobby desk might take their role as the first contact a little more seriously as well.
• DF

  Davida Foley

  Jun 19, 2021
  1.0
  Dr. Shauna Phelps an extremely bad oncologist working at WL but actually from Durham. Saw her December of 2019. Was told WL had only 2 surgical rooms for this doctor and her working partner. Kept pushing Durham.Told her I was not interested in doing my surgery or follow up treatment in Durham. She went ahead and booked a date anyway that was like 2 days away! Zero personality, terrible with patients, and I believe incompetent. A very stressful experience. I ended up having everything done at Wake Forest Baptist with an excellent surgeon.
• VO

  Video One

  Jul 30, 2018
  5.0
  Excellent!

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