Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
3.7
1,713 reviews
5 stars
967
4 stars
166
3 stars
93
2 stars
109
1 star
378
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, professional, and attentive to their needs.
Long Wait Times
Numerous reviews highlighted excessive wait times, often exceeding two hours, which caused frustration among patients.
Service Efficiency
While some experiences were quick and efficient, others noted disorganization and delays in the service process.
Communication Issues
Several customers reported poor communication from staff regarding wait times and appointment details, leading to confusion.
Overall Experience
Despite some negative feedback, many customers expressed overall satisfaction with their visits, appreciating the care received.
- JLJessica Lane3 days ago5.0Excellent service. Niema(spelling unknown) was amazing!! Facilties very clean. Service above the rest.
- MBMamadou Barry4 days ago5.0The place was clean. The staff were great and I felt like they took good care of me. I would definitely recommend it.
- ASAmita ShresthaJan 5, 20263.0Waiting times were very long.Felt like Concentra does not value our time. I waited nearly 3 hours for a 5-minute visit.This isn’t the first time—I've waited 4–5 hours before.The staff seemed very busy. I think there aren’t enough doctors to see patients. What is ConcentrA going to do about this, and when will we see improvements?
- JBJames BerryDec 26, 20254.0Everything went pretty smoothly. One woman was initially quite rude at the checkin counter but she left soon after. The whole process went quickly. My only issue was there wasn't free coffee like the location in Fayetteville n.c. But there was a really excellent bagel 🥯 place in the same plaza. Overall a positive experience!
- JLJordan LarkinDec 15, 20254.0I am usually in and out in under 2 hours, including the time it takes to fill out paperwork. I recently had an exit physical and it took over 3 hours for the entire process to take place. Part of that was due to my former employer not sending me the proper paperwork, which meant I had to send the files to Concentra and they printed them out for me. Then I had to fill out all the information contained in the link Concentra sends you regarding your medical history. Once that was all finished it still took them about 15-20 minutes to even get me in the back. It was just a bad day for them, but all in all they're usually pretty good.
Frequently Asked Questions About Concentra Urgent Care
What types of health services does Concentra Urgent Care provide?
Concentra offers services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs for employees.
What are the regular business hours of Concentra Urgent Care in Durham, NC?
Concentra Urgent Care is open Monday through Friday from 7:30 AM to 5:00 PM and is closed on weekends.
Are there any holiday hours or closures for Concentra Urgent Care?
Yes, Concentra Urgent Care is closed on November 27, 2025, December 25, 2025, and January 1, 2026. On November 28, 2025, December 24, 2025, and December 31, 2025, they operate from 7:30 AM to 3:00 PM.
Where is Concentra Urgent Care located?
It is located at 4104 Surles Court, Ste. 11, Durham, NC, 27703, USA.
What payment methods are accepted at Concentra Urgent Care?
Concentra accepts American Express, cash, check, Discover, MasterCard, and Visa.
What languages are spoken at Concentra Urgent Care?
English is the language spoken at Concentra Urgent Care.
Is Concentra Urgent Care associated with any occupational health organizations?
Yes, Concentra Urgent Care is associated with the Urgent Care Association of America.
Which nearby medical facility could patients visit before or after their appointment at Concentra Urgent Care?
Patients can visit Concentra Medical Center nearby for additional occupational safety and healthcare services.
What nearby dining options are available around Concentra Urgent Care?
Nearby dining options include Neo Japan and Urban Noodle for Japanese cuisine, Bruegger's Bagels for bakery and sandwiches, and Wayback Burgers for burgers and fast food.
What other convenient services are located near Concentra Urgent Care?
Nearby services include Verizon Wireless for mobile phones, Great Clips and The Heir Salon for hair care, QD Nail Spa and Davi Nails for beauty treatments, and Walmart Supercenter for retail needs.