Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical Therapy
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
3.7
1,685 reviews
5 stars
952
4 stars
161
3 stars
89
2 stars
106
1 star
377
What are people saying?
AI-generated from recent customer reviews
Wait Times
Many customers reported excessively long wait times, often exceeding two hours, which negatively impacted their overall experience.
Staff Professionalism
The majority of reviews highlighted the staff's friendliness and professionalism, with many customers praising their courteous and attentive service.
Communication Issues
Several reviews mentioned poor communication from staff, particularly regarding appointment scheduling and wait times, leading to frustration among patients.
Efficiency
While some customers experienced long waits, others noted quick and efficient service, especially during physical therapy sessions and check-ins.
Customer Experience
Overall, many customers expressed satisfaction with their care and the positive attitude of the staff, despite the challenges with wait times.
- CCCharlesNov 17, 20255.0I had a very thorough physical. The medical assistant who did the majority of the testing was excellent. The doctor who followed up was very thorough as well.
- TATina AdamsNov 6, 20251.0Loooooong wait when I was the only person in the waiting room. The PA rushed through the physical so quickly that I’m not sure a physical was even done. Will never come here again! Customer service is terrible and they salute around and talk more than they work.
- ABAi BaoshiNov 3, 20251.0If you need a DOT physical, I highly recommend avoiding this location. Miss Tomeka has a history of making the process unnecessarily difficult. She previously worked at the old Green Road location and is now here, continuing to cause problems for many drivers. Even with great blood pressure and overall good health, she finds reasons to fail people unfairly. It’s very disappointing. I would suggest going elsewhere for your DOT physical
- RWRODNEY WILLIAMSNov 3, 20255.0Everyone were professional and got me through the process really quickly. I've been to other Concentra facilities, and I was there for hours waiting.
- ABAaron BrownOct 29, 20251.0I arrived as soon as they opened and was 4th in line. I sat and waited for over an hour just for them to tell me they my Co pay was 150 dollars and my insurance wasnt within their network. Ill never come back here for care.
Frequently Asked Questions About Concentra Urgent Care
What types of health services does Concentra Urgent Care provide?
Concentra offers services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs for employees.
What are the regular business hours of Concentra Urgent Care in Durham, NC?
Concentra Urgent Care is open Monday through Friday from 7:30 AM to 5:00 PM and is closed on weekends.
Are there any holiday hours or closures for Concentra Urgent Care?
Yes, Concentra Urgent Care is closed on November 27, 2025, December 25, 2025, and January 1, 2026. On November 28, 2025, December 24, 2025, and December 31, 2025, they operate from 7:30 AM to 3:00 PM.
Where is Concentra Urgent Care located?
It is located at 4104 Surles Court, Ste. 11, Durham, NC, 27703, USA.
What payment methods are accepted at Concentra Urgent Care?
Concentra accepts American Express, cash, check, Discover, MasterCard, and Visa.
What languages are spoken at Concentra Urgent Care?
English is the language spoken at Concentra Urgent Care.
Is Concentra Urgent Care associated with any occupational health organizations?
Yes, Concentra Urgent Care is associated with the Urgent Care Association of America.
Which nearby medical facility could patients visit before or after their appointment at Concentra Urgent Care?
Patients can visit Concentra Medical Center nearby for additional occupational safety and healthcare services.
What nearby dining options are available around Concentra Urgent Care?
Nearby dining options include Neo Japan and Urban Noodle for Japanese cuisine, Bruegger's Bagels for bakery and sandwiches, and Wayback Burgers for burgers and fast food.
What other convenient services are located near Concentra Urgent Care?
Nearby services include Verizon Wireless for mobile phones, Great Clips and The Heir Salon for hair care, QD Nail Spa and Davi Nails for beauty treatments, and Walmart Supercenter for retail needs.