Business Details
About
Urgent Care
Located across from LeBauer HealthCare at Burlington Station, our urgent care center provides unscheduled, treatment for illnesses and injuries that require medical attention, but are not life threatening.
Location
Cone Health Urgent Care at Burlington
3866 Rural Retreat Rd, Burlington, NC
27215, United States
Hours
Reviews
4.3
357 reviews
5 stars
287
4 stars
7
3 stars
10
2 stars5
1 star
48
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Many customers praised the staff for being friendly, professional, and attentive, although there were some reports of unprofessional behavior from specific individuals.
Care Quality
While several reviews highlighted excellent care and thorough examinations, there were notable concerns about misdiagnoses and inadequate treatment in some cases.
Wait Times
Customers experienced varying wait times, with some reporting long waits but understanding the circumstances, while others expressed frustration over rushed visits.
Facility Cleanliness
The facility was frequently described as clean and comfortable, contributing positively to the overall experience.
Customer Service
Feedback indicated mixed experiences with customer service, particularly at the front desk, with some praising the staff's kindness while others reported rudeness and lack of assistance.
- WGWILLIAM GILMORE2 days ago5.0Making an appointment is the way to go. I got there 15 mins before my appointment at 1245pm and was checked in and out the door in 50 mins maybe less. I had no issues.
- JRJen Rivard5 days ago5.0Adrienne was knowledgeable, compassionate, and professional. She was responsive to my feedback and provided me with advice to help me through my sickness. I was in and out within an hour. She was the best part of my visit, and for that I’m giving 5 stars.
- BOBebe OJan 4, 20262.0I did not receive the kind of care I expected based on past experiences. It took two people to property check my oxygen levels. I felt a total lack of concern for my symptoms and felt the main goal of the staff was to get me out of there.
- AGAlex GravesJan 2, 20261.0To slow waiting for almost 2 hours and still others are waiting like hire more doctors or get off lunch it shouldn’t take this long just for a cough and runny nose and fever
- KMKitty MatkinsDec 20, 20255.0Outstanding staff from reception to nurse to doctor to x-ray tech everyone is so professional and so caring. We also found out we could make an appointment instead of just walking in and that was helpful also. Highly recommend.
Frequently Asked Questions About Cone Health Urgent Care at Burlington
What types of medical issues does Cone Health Urgent Care at Burlington treat?
The urgent care center provides unscheduled treatment for illnesses and injuries that require medical attention but are not life threatening.
Where is Cone Health Urgent Care at Burlington located?
It is located at 3866 Rural Retreat Rd, #104, Burlington, NC 27215, US, across from LeBauer HealthCare at Burlington Station.
What are the regular operating hours of Cone Health Urgent Care at Burlington?
Monday through Friday, it is open from 8:00 AM to 8:00 PM. On Saturdays and Sundays, it operates from 8:00 AM to 4:00 PM.
Is Cone Health Urgent Care at Burlington open on major holidays?
It is closed on November 27, 2025, and December 25, 2025. On November 7, 2025, it is open from 8:00 AM to 2:00 PM.
How can I contact Cone Health Urgent Care at Burlington?
You can call them at +1 336-890-4160 for any inquiries or appointments.
What language do the staff at Cone Health Urgent Care at Burlington primarily use?
The staff primarily communicate in English.
What should I know about public transportation options near Cone Health Urgent Care at Burlington?
While not directly listed, being located across from LeBauer HealthCare at Burlington Station suggests easy access to Burlington Station which may help with transit to the clinic.
Are there any nearby places to grab food or drinks before or after visiting Cone Health Urgent Care?
Yes, nearby options include Zia Taproom (bar/pub), Sir Pizza (restaurant), Waffle House (diner), Culver's (fast food), Biggby Coffee (cafe), and Jersey Mike's Subs (sandwich shop).
What nearby health and wellness services are available around Cone Health Urgent Care?
Nearby services include LeBauer HealthCare at Burlington Station (medical center), Gameday Men's Health (urologist), Stretch Zone (physical therapy), and Hand & Stone Massage and Facial Spa (massage and skin care).
Can I find beauty or spa services near Cone Health Urgent Care at Burlington?
Yes, there are several beauty salons and spas nearby such as Ly Lash & Beauty Bar, Tiana’s Beauty Oasis, Emm and Ell Style Bar, Alamance Esthetics, and Great Clips.