Business Details
About
Urgent Care
Located across from LeBauer HealthCare at Burlington Station, our urgent care center provides unscheduled, treatment for illnesses and injuries that require medical attention, but are not life threatening.
Location
Cone Health Urgent Care at Burlington
3866 Rural Retreat Rd, Burlington, NC
27215, United States
Hours
Reviews
4.4
334 reviews
5 stars
272
4 stars
7
3 stars
8
2 stars3
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The majority of reviews highlight the staff as friendly, professional, and caring, with many customers feeling well taken care of during their visits.
Efficiency
Customers frequently mention quick service and minimal wait times, especially when appointments are made in advance.
Mixed Experiences
While many reviews are positive, there are notable instances of poor service and unprofessional behavior from some staff members, leading to dissatisfaction.
Cleanliness and Comfort
The facility is generally described as clean and comfortable, contributing to a positive overall experience for patients.
Communication Issues
Some reviews indicate problems with communication, particularly regarding billing and treatment explanations, which affected customer satisfaction.
- MBMegan BottomleyNov 14, 20251.0My husband took my 22 month old son due to a lingering cough. He was prescribed antibiotics and a cough medicine. I knew right away when my husband told me my child was too young to be given a cough medication. The pharmacist came to the window at pickup and told us not to give him the medication. It was for adults and contained alcohol and pseudoephedrine. I cannot image what would have happened if I hadn’t known better or the pharmacist hadn’t caught it.
- NLNikki LasterNov 12, 20251.0As someone who work's in the medical field I'm highly disappointed with the care I was given. I went in with a cough and congestion. I normally end up with a sinus infection or respiratory infection this time of year. As I assumed the diagnosis was upper respiratory. However I was told to continue taking the over-the-counter meds I was currently using to treat this. No antibiotic was offered to clear it up. It's been a week since my visit and I'm no better. I've coughed until my ribs are sore. I feel as if I wasted my money going here and wasn't taken seriously. Thankfully my primary is squeezing me in today. I'll take this as a lesson learned and next time just wait to be seen by someone who knows and generally cares about my health.
- JLJennifer LeasureNov 5, 20251.0Will never go back to this location again! Had to call and remind them to call my medications in. Then they only called in one of them! Front desk was also super rude! Patti needs to be trained on how to speak to people and not get them even more mad! Already filled a complaint about this office! I will only ever go see my primary from now on!
- LPLaydy PaolaOct 30, 20255.0Very efficient and friendly staff. When I was Checked I felt heard and well taken care for. A good experience while not feeling so well.
- CCCrystal ClaytonOct 25, 20255.0I had a great experience. Everyone was so friendly, caring, and professional from start to finish. There was a bit of a wait, but it was completely understandable since so many people were coming in sick. Once I was taken back, the staff worked quickly and efficiently to get me diagnosed and treated. I really appreciated how kind and attentive everyone was — it made me feel genuinely cared for. Thank you to the whole team for making a rough day so much easier! Thank you Adrienne and Tiffany!
Frequently Asked Questions About Cone Health Urgent Care at Burlington
What types of medical issues does Cone Health Urgent Care at Burlington treat?
The urgent care center provides unscheduled treatment for illnesses and injuries that require medical attention but are not life threatening.
Where is Cone Health Urgent Care at Burlington located?
It is located at 3866 Rural Retreat Rd, #104, Burlington, NC 27215, US, across from LeBauer HealthCare at Burlington Station.
What are the regular operating hours of Cone Health Urgent Care at Burlington?
Monday through Friday, it is open from 8:00 AM to 8:00 PM. On Saturdays and Sundays, it operates from 8:00 AM to 4:00 PM.
Is Cone Health Urgent Care at Burlington open on major holidays?
It is closed on November 27, 2025, and December 25, 2025. On November 7, 2025, it is open from 8:00 AM to 2:00 PM.
How can I contact Cone Health Urgent Care at Burlington?
You can call them at +1 336-890-4160 for any inquiries or appointments.
What language do the staff at Cone Health Urgent Care at Burlington primarily use?
The staff primarily communicate in English.
What should I know about public transportation options near Cone Health Urgent Care at Burlington?
While not directly listed, being located across from LeBauer HealthCare at Burlington Station suggests easy access to Burlington Station which may help with transit to the clinic.
Are there any nearby places to grab food or drinks before or after visiting Cone Health Urgent Care?
Yes, nearby options include Zia Taproom (bar/pub), Sir Pizza (restaurant), Waffle House (diner), Culver's (fast food), Biggby Coffee (cafe), and Jersey Mike's Subs (sandwich shop).
What nearby health and wellness services are available around Cone Health Urgent Care?
Nearby services include LeBauer HealthCare at Burlington Station (medical center), Gameday Men's Health (urologist), Stretch Zone (physical therapy), and Hand & Stone Massage and Facial Spa (massage and skin care).
Can I find beauty or spa services near Cone Health Urgent Care at Burlington?
Yes, there are several beauty salons and spas nearby such as Ly Lash & Beauty Bar, Tiana’s Beauty Oasis, Emm and Ell Style Bar, Alamance Esthetics, and Great Clips.