Pearle Vision

Reviews

• BP

  Breanne Perkins

  Jan 3, 2026
  5.0
  My husband and I had a great experience at this location! Staff was friendly, helpful, and personal. Eye doctor that saw us was very thorough and kind. Would definitely come again!
• MS

  Marisa S.

  Aug 27, 2025
  1.0
  We were new to St. Louis, so we were initially thrilled to have an eye doctor so close to our house. But the prescription they gave my fiance was the exact opposite of what he needed. He told Dr. Joy that he works on computers all day and for some reason that translated to "oh, he needs to see far away." So his prescription was all wrong and completely opposite from what he needed. After a year of headaches, we finally got a second opinion. Not to mention he asked for anti-glare and blue light filtering for his lens and neither of these were put on the lenses. Why? Now I'm concerned about my own prescription and if my own glasses have the anti-glare and blue light filter like I requested. I'd recommend using another eye doctor for prescriptions. The frames were ok.
• AA

  Alex

  Apr 4, 2025
  1.0
  I strongly advise others to avoid the Pearle Vision store at 1758 S Hanley Rd, St. Louis, MO 63144 based on my extremely poor experience over the past three months. In December 2024, I ordered a pair of progressive prescription lenses, using my own frame. I paid $571 out of pocket after applying my EyeMed insurance benefit, and to this day, I have not received a single usable pair of glasses. The first set of lenses caused double vision and had to be remade—Pearle Vision’s own doctor confirmed that my prescription was accurate and suspected incorrect optical measurements. I received the remade lenses sometime in February, but they still didn’t work. After another eye exam in early March, I was again told it was likely a lens or measurement issue. I completed a remeasurement on March 6, and was told the lenses would be remade again. When I followed up on March 28, I was shocked to learn that nothing had been done—the staff member who helped me had left the store, and my case had simply been dropped. I also later found out that the original store manager had left, which may explain the disorganization—but it does not excuse the failure to properly hand over customer cases or communicate with me. To make things worse, when I returned to the store to ask for a refund, the new manager told me it was store policy not to give refunds—a policy I was never informed of at the time of purchase. When I asked her to speak with her supervisor, she told me she couldn’t make the call because the supervisor was located “in another part of the country.” This was at 12pm noon, during business hours across all U.S. time zones, so the explanation made no sense to me. She told me I’d have to wait three business days, despite the fact that I was standing there in the store—having taken time off work and come out in the rain to try to resolve this issue. Rather than showing any willingness to help, the manager simply said, “We’re done here,” and asked me to leave the store. I did not feel she took my situation seriously or made any sincere effort to resolve the problem. I have already returned the non-working lenses to the store, but I am now out $571, have no working glasses, and have also lost my EyeMed vision benefit. I will be contacting Pearle Vision corporate, EyeMed, my credit card company, and consumer protection agencies to report this experience and request a full refund and insurance benefit reinstatement. If you care about your vision, your time, or being treated with basic respect as a customer, I strongly recommend avoiding this store.
• AS

  Andres Lopez Sepulcre

  Feb 12, 2022
  5.0
  Great and efficient service. Good selection of frames. Exhaustive eye exam.
• VR

  Vanitra Richards

  Dec 21, 2020
  5.0
  Great experience! I made an appointment online and was seen as soon as I checked in. Cassidy gave great suggestions for glasses and what I should look for to get the right fit.

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