Pearle Vision

Reviews

• KW

  Kait Walker

  Sep 17, 2025
  1.0
  I'm terribly sorry to post this, but this entire experience has been by far the worst I've ever had with getting a new prescription and ordering contacts. It's been nothing but stressful, for no reason. 1) They didn't run the charge for the contact fitting through my insurance. So my total was $75 compared to the expected $5 charge I'm used to. - When I called to bring this up they said it was because most insurance companies didn't pay for the fitting and they'd have to talk to their manager about the refund (I haven't heard anything back) I wish they would have checked my insurance first, since they had my information. 2) Their pricing is astronomical. I was quoted $1,460 (not exact but close) for a year supply of Acuvue Oasys contacts. I ended up ordering them at 1-800-Contacts for $538 for a year's supply.... 3) Trying to place said order online has been a headache of it's own entirely because of Pearle Vision. I've been checking in on both ends and PV hasn't sent over my updated RX despite having told me they did. The doctor I saw is only there on Saturday's I guess so I'm assuming they're waiting for her to write a new RX. I already ran out of sample lens once and after today am running out again because the process has taken so long. It's a waste of my time to have to stay on top of something I shouldn't have to put so much energy and thought into due to their mistakes. Can't wait for this process to just be over. A refund and an updated RX faxed should be simple. Both should take no more than 15 minutes total.
• MS

  Marisa S.

  Aug 27, 2025
  1.0
  We were new to St. Louis, so we were initially thrilled to have an eye doctor so close to our house. But the prescription they gave my fiance was the exact opposite of what he needed. He told Dr. Joy that he works on computers all day and for some reason that translated to "oh, he needs to see far away." So his prescription was all wrong and completely opposite from what he needed. After a year of headaches, we finally got a second opinion. Not to mention he asked for anti-glare and blue light filtering for his lens and neither of these were put on the lenses. Why? Now I'm concerned about my own prescription and if my own glasses have the anti-glare and blue light filter like I requested. I'd recommend using another eye doctor for prescriptions. The frames were ok.
• SL

  ST L

  Jul 2, 2025
  1.0
  I came to this location because of Dr. Anderson. The rest of the experience was not great, lots of delays, lack of phone calls from staff regarding trial contacts. The real issue is the quality of the glasses that you get using Pearl Vision. The first pair of lenses were made wrong. The replacement pair I received are, hands down, the worst glasses I've ever had in my adult life. It's obvious the lab Pearl uses only has the oldest kind of progressive lens where the mid and reading areas are very very narrow to the point of being impossible to see through. Also the lenses keep halfway popping out of the frames every time I clean them. Even the glasses with progressive lenses I've purchased online are light years ahead of these. Paid $400-500 for glasses that are barely usable. Read the other reviews. I'm not the only person this has happened to through this location. Only go to Pearl for the exam, go elsewhere to buy your glasses and contacts.
• EL

  Esther Lee

  Mar 15, 2025
  5.0
  The nicest people ever!!
• CB

  Chelsey Barsh

  Dec 30, 2020
  5.0
  Very Quick, Helpful, Clean.. The ladies are friendly and willing to help in anyway. Great Location 👍🏽

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