Central Missouri Ear Nose Throat Sinus & Allergy

Reviews

• MH

  Mary Haldiman

  Nov 17, 2025
  5.0
  I have been a patient at this practice for years and I have always been completely satisfied with all levels of service. Dr McDonald is extremely knowledgeable in the medical field. He was the first medical professional to detect cancer in my thyroid. He recommended the surgeon that would be best for me in that and another medical problem, and he was totally correct. Yolanda is absolutely the best as his assistant. She has also always been totally accurate in her diagnosis. Excellent medical care is both worth paying for and worth waiting for.
• JK

  Jennifer Kingsbury

  Nov 11, 2025
  1.0
  I had gone to this office for a long time, and I’ve never had experienced so much unprofessionalism from their allergy staff last year as they had made excuses indicating that they were training new staff, which caused people to wait at least 20 minutes for shots. This got bad to the point where I had requested my records be transferred to a different doctor. They were never transferred to a different doctor, and I had also found out that from the new doctor that I had seen that I shouldn’t be on allergy shots due to my being on a beta blocker, that was it. This majorily conflicts with Yolanda’s recommendation that if I have an allergic reaction to take 4 teaspoons of Benadryl and call 911. Before that I had not known any better. I had requested from Dr. McDonald’s office that my upcoming retest be canceled, which it was not because Dr. McDonald’s office called me today asking if I was still getting my treatments. I told them no because I had fired them month is ago. They then said that they were sorry to hear that, and asked if I wanted to keep my retesting appointment scheduled in a week. I told them no because I had canceled it previously. This is very unprofessional and I would suggest that if you need allergy treatment to go somewhere else.
• OO

  Olivia

  Oct 30, 2025
  1.0
  It is so bad, I wanna give you a zero, but that’s not possible. So I give you… a one. Far more miserable than before seeing them. Don’t even care to elaborate I am in so much unnecessary pain. I will say if you’re having a bad/allergic reaction to your medication don’t expect them to respond to your message(s) or help you.
• DR

  D. R.

  Oct 16, 2025
  5.0
  Some of the reviews here reinforce the phenomenon that unhappy people will go out of their way to post their comments. (“They’re not happy unless they’re not happy.”) Whereas most happy ‘customers’ are just thankful to receive good treatment and get on with things. But after the time and attention they’ve shown me, I owe it to them to take a moment and post. I’m a new patient. They don’t even know me. But Dr. McDonald, Yolanda, Nya (or Mya?, sorry), and the entire staff treated me as if I were a valued customer (ok, ‘patient.’) The front desk staff have been friendly, professional, and prompt, and so have the nurses and the doctor. They took care to explain the allergy test and what reasonable expectations should be. They didn’t rush me in-and-out but there also weren’t any unnecessary delays. In other words, they gave me the time I needed. So I’ll know next time, if I do have to wait a bit, it’s because the patient before me is also getting the time that they needed. Seems fair. And one more thing that made an impression, the office isn’t overflowing with expensive furniture and big screen TVs. In other words, I’m only paying for medical care - not costly overhead that doesn’t do anything to improve my health. The big surprise was that Dr. McDonald already knew my medical history before he walked in the room. He’d actually read my file. You’re right, that should not be a surprise but nowadays, how often do you have to tell a Doctor all the information that they already had you put on those forms? But not here. Dr. McDonald walked in the room and started discussing my health as if he’d been treating me for years. This degree of being thorough and actively engaged in my care felt like old-fashioned medicine where the family doctor knows you and treats you accordingly - and so does everyone else in the office. I have to drive here from out of town but that’s a minor inconvenience compared to this level of care.
• JH

  Jayme Hunter

  Oct 13, 2025
  1.0
  I’ve been getting my allergy shots for going on two years now. I have never had a good experience with the front office staff ever. They always act angry and like you are bothering them for helping you. Also, the doctors never show up on time and multiple times I’ve had to sit and wait for shots until a doctor decides to show up. Never on time. Today I went in for an appointment that I thought was a 9 am. They told me it was at 8:40. I got there at 8:50. She scuffed at me and said my appt was at 8:40. I said well do I need to cancel my appointment then, she said no I’ll go ahead and put you in. She closed the glass window and I could hear another lady say are you serious she showed up late. The other lady said I was told 9 and that she didn’t tell me that. I never said she told me 9, but that’s what I was told initially. I walked back up and told them to cancel my appointment. Next time maybe not talk so loud to where your clients can hear you complaining about them. Especially when your own doctors can’t show up on time. I will never return to this office.

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