Business Details
About
Urgent CareOccupational MedicineMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Location
Hours
Reviews
4.4
868 reviews
5 stars
653
4 stars
81
3 stars
27
2 stars
29
1 star
78
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Most customers praised the staff for being friendly, courteous, and professional throughout their visits.
Wait Times
Several reviews mentioned long wait times, with some customers expressing frustration over being forgotten or delays in service.
Quality of Care
While many customers felt well cared for and appreciated the attentiveness of the medical staff, there were instances of dissatisfaction regarding treatment, particularly in work-related injury cases.
Cleanliness
The facility was frequently noted for being clean and well-maintained, contributing to a positive overall experience.
- KKKatieJan 5, 20265.0Staff was friendly and professional. I was in and out quickly for a walk-in pre-employment drug screen.
- ZGZero GridDec 30, 20251.0Alot of the staff was very courteous and professional and fun. The DR. however wasted my time and process{which was rather quick in my opinion} to obtain a medical DOT card AFTER I went through every exam for a new job by not initiating a requested form from an Optomitrist beforehand resulting in my job dismissing my application because it was FMCSA neccessary. If I had been informed of the paper before completing all of the testing I would most likely still be engaged with the position to which I applied. It should've been explained as to not waste the company I applied or mine time or money BEFORE the exams. She also tried to force a sleep apnea test on me stating if I didn't take it she would only approve my DOT med card for 3 months. Apnea tests are not mandatory. She expressed as well right before my encounter she was wrought from the days visits. But I saw no 'RBF' shine from her beauty whatsoever. So glad I wont regularly use Concentra.
- AFAmanda FrenchDec 24, 20255.0They were very sweet, fast, and professional!!!
- BGBrett GartenDec 22, 20255.0Nurse Nichol V. and Dr Hamilton were absolutely amazing they made me feel like my concerns were valid and treated me with incredible respect and dignity for my concussion.
- CWCharles WarranDec 15, 20251.0I came here for a simple physical exam. The exam itself took less than 15 minutes, followed up by about 2-3 minutes of the doctor checking me over. I was here for over 2.5 hours. I waited over an hour and a half in the lobby, asking several times why it had been so long. After my roughly 15 minute physical evaluation, I was put into a room to wait on the doctor, where I was forced to wait over 30 more minutes. I had to open the door and ask what was going on for someone to finally send the doctor in (who only required 2-3 minutes of my time). On my way out, a nurse who I had not seen yet explained that they had “forgotten about me.” I explained that I had asked several times why I had to wait so long (because they had obviously forgotten about me), and it is still unclear to me how they made that claim. The receptionist seemed unbothered by my wait, and the wait of another customer in the lobby who I also heard asking why he had been there so long. It seems to me that the staff is far more interested in their personal matters and their phones than helping the people that they are there to service. Abhorrent attitudes from everyone I dealt with (including the doctor), save for the final nurse I spoke with who was actually quite polite and apologized for my wait. I recommend carving out an enormous time slot if you expect you need to visit Concentra in Independence.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 19000 E. Eastland Ctr Ct, Ste 200, Independence, MO 64055, USA.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
What payment methods are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Concentra Urgent Care offer services in languages other than English?
Services are provided in English only.
How can I contact Concentra Urgent Care by phone?
You can reach them at +1 816-478-9299.
Is there a website where I can learn more about Concentra Urgent Care?
Yes, their website is https://www.concentra.com/urgent-care-centers/missouri/kansas-city/independence-urgent-care/.
Are there nearby medical services close to Concentra Urgent Care?
Yes, nearby medical services include US HealthWorks, Medical Imaging Inc, and University Health Medical Imaging Independence, which can assist with additional healthcare needs.
What other healthcare facilities are near Concentra Urgent Care for comprehensive treatment options?
Nearby facilities like University Health Dermatology Independence and KC Dental Implants and Oral Surgery offer specialized care, convenient for patients seeking comprehensive treatment.
Are there convenient places to visit near Concentra Urgent Care after an appointment?
Yes, nearby spots such as Sport Clips Haircuts of Independence and Crumbl - Independence (dessert shop) provide opportunities to relax or refresh after your visit.