Willows of Arbor Lakes

Reviews

• PM

  Patty Morgan

  Dec 29, 2025
  5.0
  Memory care is a tricky thing for sure. My father loved the food here. They also had such marvelous events at the holiday times. They did so many loads of laundry probably well beyond what was in the contract. The staff organized his closets and kept up with all his bedding, housekeeping and made his stay here very comfortable. Every facility everywhere has their share of problems and it’s in how they will deal with them that counts. The management here was very good at sorting out any issues and kept right on top of everything. They were always available. Everyday they had afternoon checks with cookies and helped him out with his water drinking, tv problems and so much more. They helped my father and my family.
• DN

  Deb Novak

  Jan 29, 2025
  5.0
  My sister has been at Willows for 3 years now. The staff are truly angels. I could not do what they do, and they genuinely care about the residents. They saved my sister's life when we brought her up from Florida. She weighed 85 lbs and was emaciated. She is now very healthy and a normal weight. I don't understand some of the other reviews. My sister is always clean, checked on regularly, and the staff keep us informed of how she is doing. Her apartment is always spotless. The recreation person does what she can, but many of the residents are unable to do the exercises, play games, and art projects. Nevertheless, she knows all the resident's names and speaks to each of them individually. They do bring in live music on a regular basis. I highly recommend Willows and appreciate everything they have done for my sister.
• HO

  Hallie Orton

  Nov 26, 2022
  1.0
  My grandma lived here in the memory care unit for several months after being discharged from the hospital. While of course there are some wonderful, hard-working people here that I appreciate so much, for the most part, my grandma was neglected and did not receive the care or treatment she deserves, especially considering the fact that we paid over $6000 per month for her to live there. I understand being short-staffed and overworked, I am a social worker... However, the way I saw some of the workers treat my grandma was unacceptable. Additionally, they did not provide many of the services that we were paying for them to provide. My grandma was lucky if she got her clothes changed once a week, they rarely did activities with the residents, and they told her "they could not help her" when she asked them to help her dial the phone to make a phone call or turn the TV on, etc. They would say things like "you better eat your meal now because you will not get anything later," and overall were just mean.
• JT

  Jerry Trapp

  Oct 24, 2022
  5.0
  My Mother is living at the Willows of Arbor Lakes for two years. She is part of a cluster of women that does everything together. From eating, crafts, singing, enjoying coffee time or simply sitting together chatting. I know when arriving where she will be-not in her apartment! Mom has a few health issues and limitations, and the staff is very mindful and supportive of her needs. I can also say working with the administrative staff and the nursing staff has been easy and stress free (i.e., working with the LTC insurance company can be a challenge). As her son and POA, I need to put some context around two negative reviews on this page. One is from my cousin Lori Treichel and the other from my brother's partner, Leslie Ottjes. The reviews were written with little to no interaction with the staff at The Willows of Arbor Lakes. Lori has never been in the facility and Les and Bob visit once a year for a couple of days spending a few hours with Mom. Everyone has a right to their opinion. When hearsay and misinformation is used to make false accusations, I will always call it out. Mom is not locked in her apartment. She can leave her apartment at any time and has a key to get back into the apartment. All residents are kept safe by keeping building entrance doors locked and secured. Mom can no longer safely cook or bake due to her advancement with Alzheimer's. This is why her stove/oven is turned off. If family would like to cook/bake, we simply make a request to the staff to have it turned on. I would give anything to smell Mom's cinnamon rolls and buns baking! Mom is getting the best care at The Willows of Arbor Lakes! My apologies to The Willows of Arbor Lakes Staff as they are caught in the middle of family drama being played out in a business review in a public forum.
• LO

  Leslie Ottjes

  Oct 19, 2022
  2.0
  Looking at the Willows at Arbor Lake from the outside, it looks like a wonderful facility. It is new, the lobby is beautiful, and the grounds are well kept. But after being with my mother for a couple of days, looks can be deceiving. This facility is considered memory care. While there, I did not see anything that would stimulate a person’s mind. I was there on a weekend so perhaps the activity coordinator was not there. The most that the staff do is bring them to the common area and have them watch CNN or a Netflix movie. My mom has had a leg amputated and has not mastered walking and transferring without assistance. While I was there, she indicated she needed assistance with going to the bathroom. She pressed her button for assistance, but 15 minutes later there was not anyone coming to assist her. I walked the long hallway to the area where the staff was and requested that they come to assist. As this is a memory care unit, the stove in her room is disconnected. When I was there, I did not see any of the staff coming into her room to make sure that she got to the dining room. It is a long hallway from her room that is carpeted which she is unable to wheel herself without difficulty. I know that it is difficult to hire staff, but I was expecting more of the facility.

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