Staff Quality
Customers consistently praised the friendly, helpful, and professional staff, particularly in physical therapy and fitness training.
Cleanliness
While many reviews highlighted cleanliness, there were significant complaints about unsanitary conditions in locker rooms and pools, indicating a need for better maintenance.
Facility Amenities
The gym offers a wide range of amenities including pools, saunas, and various fitness classes, which many members appreciate.
Operating Hours
Several customers expressed dissatisfaction with the limited weekend hours and family time restrictions, suggesting a need for more flexible scheduling.
Customer Service
There were mixed reviews regarding customer service, with some praising the staff while others reported negative experiences, particularly regarding treatment at closing time.