Business Details
About
Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
Details
- RestroomNot available
- Wheelchair accessible restroomNot available
Location
Hours
Reviews
4.0
2,708 reviews
5 stars
1,751
4 stars
282
3 stars
114
2 stars
131
1 star
430
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the friendliness and professionalism of the staff, there were notable complaints about rudeness and unprofessional behavior from some front desk employees and doctors.
Wait Times
Customers frequently reported long wait times, with some experiencing delays of over two hours, despite some visits being quick and efficient.
Cleanliness
The facility was generally described as clean, contributing positively to the overall experience for many customers.
Customer Service
Overall, customer service received mixed reviews; while some praised the helpfulness and friendliness of the staff, others reported negative experiences with specific employees.
- MBMorgan BeakerDec 29, 20253.0Wasn’t a bad urgent care, I didn’t wait long to be seen and the doctor was nice. They told me to wait for paperwork and then left me in the room for an hour. When I got tired of waiting I went out of the room to see what was happening and then they said I had been forgotten about and to just go home.
- PCPrincess CliftonDec 29, 20254.0The Doctor and nurse was very attentive. It has been a long time sense I had a cocentra visit and many things have changed. The Doctor was offering the best care he could. possibly give. H made sure therapy and restrictions was a must.
- RRReace RutleyDec 29, 20255.0Everyone was friendly and moved in a timely manner although there was a lot of people coming in and they were a bit short staffed they still made things happen quickly and efficiently
- VMValerie MccallnxhfbfhddhdDec 23, 20254.0The front desk person was nice. It was Sunday afternoon. They only had one person working and one doctor working. She explained that she was by herself and worked quickly to service the people coming in and answer phones she did a great job also. There was a delay in seeing the doctor because of all the patients they had waiting. The doctor had a great attitude and was friendly and engaged in pleasant conversation along with examining me. When I came out the lobby was full. I think they should have more people working on Sundays at a 24 hour office.
- BNBrittney NormanDec 18, 20251.0Went in last night for a slip and fall on ice injury, the doctor Ken gary was very unprofessional and rude. Told me he didn't have "time" to get to me after waiting for 2 hours to get to a room. Was sweating and moving frantically when asking me questions. Bedside manners were the worst I've experienced in my whole 31 years of life. Do not recommend this place if you need help. Just go to a hospital where they actually care about what's going on with you. This place is probably understaffed and putting too much pressure on the doctor, inwhich he does not handle well or professionally.
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care in Romulus offer?
Concentra Urgent Care provides occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
Where is Concentra Urgent Care located?
It is located at 10912 Wayne Road, Romulus, MI 48174, USA.
What are the operating hours of Concentra Urgent Care in Romulus?
Concentra Urgent Care is open 24 hours a day, 7 days a week.
What payment options are accepted at Concentra Urgent Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Concentra Urgent Care wheelchair accessible and does it have restrooms?
No, the facility does not have restrooms or wheelchair-accessible restrooms.
How can employers set up an account with Concentra Urgent Care for work-related services?
Employers can click through the featured message link to set up an account for workers' compensation and injury consultations.
What nearby restaurants can I visit before or after my visit to Concentra Urgent Care?
Nearby restaurants include Burger King, Subway, Jimmy John's, and McDonald's, perfect for a quick meal before or after your appointment.
Are there any nearby automotive services if I need car repairs when visiting Concentra Urgent Care?
Yes, Moe's Auto & Tire and Valvoline Express Care of Romulus offer automotive repair and tire services near the urgent care center.
What nearby community and government services are accessible near Concentra Urgent Care?
Nearby you will find Romulus Public Library, 34th District Court, Romulus City Hall, and City of Romulus, Michigan for community services and government needs.
Which languages are spoken at Concentra Urgent Care Romulus?
Services are provided in English.