Dental Care of Michigan

4.5
1103 reviews

About

Dentist

Location

Dental Care of Michigan
67184 Gratiot Ave, Richmond, MI
48062, United States

Hours

Reviews

4.6
1,080 reviews
5 stars
907
4 stars
71
3 stars
14
2 stars
13
1 star
75

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, professional, and accommodating, making them feel comfortable during their visits.

Customer Service Issues

Numerous reviews highlighted significant problems with customer service, including difficulty reaching the office by phone and unresolved billing issues.

Quality of Care

While some patients reported positive experiences with dental procedures, others expressed concerns about the quality of care, including missed dental work and complications.

Appointment Scheduling

Several customers noted frustrations with the scheduling process, including being turned away after arriving for appointments and lack of communication regarding appointments.

Anxiety Management

Many reviews mentioned that the staff effectively helped patients manage dental anxiety, creating a supportive and comforting environment.
  • JH
    Joshua Hesse
    Nov 11, 2025
    5.0
    The personal hygienist hope is always nice friendly and professional short wait times and a nice kiosk system that you can use without even talking to any of front desk staff to be seen
  • LF
    luke furton
    Oct 20, 2025
    5.0
    Dr.G is a great Dentist.
  • MO
    Melissa Oden
    Oct 14, 2025
    1.0
    Only good thing I can say is at the front office receptionist staff was helpful… I was scheduled and booked for a cleaning and when I came in, I was told I could not have a cleaning that the call center was wrong on scheduling that and I only had a 30 minute appointment time yet I was there for an hour and 15 minutes.. Secondly, I have had state insurance and private insurance throughout my life and have never been told I need to come in for two separate cleanings I agree with other reviews that this practice is just scheduling additional appointments to run up the bill because they know the state will pay. I’ll be going back to my original dentist. I should’ve listened to the reviews and went elsewhere instead of wasting time.
  • TT
    Todd Trombley
    Sep 25, 2025
    1.0
    Attention I would not recommend this dentist to my worst enemy I had three teeth pulled this morning and dr.g left a piece in there after I told dr.G there was pieces before and after he removed the said tooth his reply was yep it's all gone I make it home the numbing wears off and I can feel the tooth is still in there and when I tried calling back I was put on hold for 15 minutes to be told that the doctor was on lunch and then when I ask about my tooth and why I was put on hold when they knew the doctor was on lunch they proceeded to hang up then the doctor called me back and says that things aren't going to work out between him and I and then says he'll have to refer me to another doctor after arguing with me stating that he got the whole tooth out when I can very clearly feel a tooth in my mouth again wouldn't recommend to my worst enemy... update i was right he missed a 3rd of my tooth i had to go back and have a different dr Dr.M do the job that dr.G was paid to do the first time ... for pulling 1000s of teeth like he mentioned he sure dont listen to customers not to mention he told me i wasnt in pain it was just pressure i was feeling how does anyone know what another person is feeling ...ps Dr.M was awesome she the one to see if have to go there had no issues and she listed to every word i had to say
  • AE
    Ashley Elizabeth
    Sep 19, 2025
    1.0
    ATTENTION: Do your research and read very closely on the reviews regarding actual dental work vs. the staff being kind and polite. They do have a very nice and polite staff, that part is accurate, but the work itself was disappointing and concerning. I came in for a filling, gave it a couple weeks and was feeling a lot of pain, made a follow up to see what was wrong. The filling was too high, this is common, so okay let’s fix it, no problem. After a week of that appointment I was in the absolute worse tooth pain I have ever experienced and my surrounding teeth started to ache as well. This is where it gets concerning, when I called back to schedule another post op appointment due to the pain, Dr. Grzywacz told the woman who I talked to on the phone to refer me to an endodontist and wrote me a referral. Mind you, before I had this appointment I had no other issues with any teeth, I didn’t accept the referral. I called them back the next day and scheduled a second post op appointment, sure enough when Dr. Grzywacz walks in he says, “yep it does look like it’s still too high”…the dude tried to refer me to a specialist the day before, so had I listened to him, it would have been a waste of time and money, and possibly more complications. After he adjusted the tooth, my entire bite ended up being off and they told me there’s no way adjusting the right side would affect the left side. It is clear common sense and factual that it can and as dentists they weren’t even sure of that..I had three other dentists outside of that office tell me that it can affect the entire bite. Then Dr. Dion comes in, examines my mouth, tells me she can’t fix my bite because I need braces..I came in for a filling, I don’t need or want braces, not to sound prideful but I get compliments on my smile and my teeth aren’t messed up, so I’ll pass on the braces..but again trying to refer somewhere else and not solve a problem they create. When I tried to advocate for myself and voice that I never had any of these issues prior to coming there, she just kept insisting there was nothing they could do. I regret ever spending my money here. Dr Grzywacz is not even on the website for doctors at this office or any of it’s locations. Again, the ladies at the front and the DA’s were all very nice, but hospitality doesn’t fix teeth, dentists do, and their work is concerning. I’m sure some marketing agency this office hired or maybe even an actual employee will try to apologize for the inconvenience but I don’t need an apology, maybe the dental board needs to look into this office, I just wish I could rewind the clock and stay away from this place, this was the worst dental experience I have ever had.

Frequently Asked Questions About Dental Care of Michigan

What are the regular business hours for Dental Care of Michigan in Richmond?

Dental Care of Michigan is open Monday from 9:00 AM to 6:00 PM, and Tuesday through Friday from 8:30 AM to 5:00 PM. The practice is closed on Sundays and most Saturdays.

Is Dental Care of Michigan open on Saturdays?

Dental Care of Michigan is typically closed on Saturdays, but it opens one Saturday per month.