Baldwin Eye Care

Reviews

• JH

  John Himmelspach

  Nov 14, 2025
  1.0
  Rude doctor. Unhelpful. I will not be back.
• JK

  Jen Kutler

  Aug 15, 2025
  1.0
  I waited a while to write this, as I was told the manager was going to call me. They never did, so here is my experience. I show up with my 2 minor children for all three of us to get an exam. We had always seen the female doctor (which I later found out is no longer there), and Dr Payne came in. I am typically a very laid back person who likes to chat, but the conversation with him quickly went downhill. From him talking about TV shows throwing midgets across stage, to telling me that if I go to therapy it's not working. Then, when I made a silly comment to my son, he turned around and said "you're so vain". I gasped, he turned to my son and said "did you know your mom is vain?". My blood instantly boiled. Needless to say, I ended the appointment and demanded they cancel my exam. The poor receptionist was very apologetic as I explained what happened with tears rolling down my face. I sent my kids to the car, as they were upset as well. She asked me to please share my experience with the manager when she calls and I assured her I would. I then needed to call the office a week later to transfer info to a new doctor and she again said the manager would be calling. 2 months later and no call. I would never go back there, and highly recommend finding a more professional place to go.
• HS

  Hiedi Smith

  Dec 15, 2022
  1.0
  I called about having a bloodshot eye in the middle of explaining my concerns cuts me off to ask for my birthday and name then puts me on hold. When she returns asks nothing just when she has an appointment available. My insurance changed and was in the process of finding my card and told her what I thought it was but wasn’t sure. Before I confirmed the insurance she rudely told me we don’t accept that and just for your aware it will be out of pocket. I didn’t bother to tell her I was wrong when I found my card. Was very rude and short since the moment I called.
• LL

  Lexcam555

  Apr 4, 2022
  5.0
  I have been a patient for many years. When I say my entire family and my friends go here because of me, that means I have referred over 25 people to this office. Dr. Payne is intelligent and knowledgeable. He has helped out in emergency situations, and cares about our health. The office manager is absolutely excellent at her job. She can pick just the right pair of glasses by looking at your face. The choices are unlimited.

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