Dental Care of Livonia

Reviews

• EK

  Eno Katundi

  Nov 13, 2025
  1.0
  Receptionist chewing and popping gum loudly the entire time while also talking to clients. people with zero manners uneducated
• TL

  Todd Lerille

  Sep 9, 2025
  5.0
  Awesome staff..they treat me very well..5 stars
• PC

  Phyllis Conway

  Aug 18, 2025
  5.0
  Everyone was very friendly. You see the Doctors right on time. Their establishment is very clean and professional. There's nothing that I find fault with. Your Dental experience will be a good one.
• DV

  DJ Vasquez

  Aug 14, 2025
  1.0
  The very first thing you see when you walk in is a large sign in big red letters: “DON’T BE LATE. NO EXCEPTIONS.” — and that sets the tone. It’s off-putting and unwelcoming. The front desk staff is inattentive, unhelpful, and lacks professionalism. It feels like they’re more interested in enforcing rules than providing any real customer service. If you can get past the “gatekeepers” at the front desk, it sounds like the dental care itself might be fine — but after two failed attempts to even be seen, I’ll never know. From reading other reviews, it seems my experience isn’t unique. The office’s copy-and-paste responses to complaints say all you need to know about how seriously they take feedback or make changes. Unfortunately, first impressions matter, and this office failed twice to show they value patients’ time or experience.
• SY

  Shatyra Young

  Jul 21, 2025
  1.0
  I am impressed with my doctor's extensive knowledge and effective communication style. Conversely, the front desk staff's incompetence and unprofessional demeanor have been disappointing. They consistently display a lack of understanding and fail to provide a welcoming atmosphere, neglecting to acknowledge patients upon arrival. When inquiries are made, they typically respond with ambiguous or misleading information. I have also observed that staff members occasionally engage in personal activities during work hours, and the evident lack of communication between the front desk staff and management has resulted in difficulties when attempting to resolve issues over the phone, leading to frustration and disappointment. AFTER making this complaint………. In light of my negative experience, I am submitting a complaint AGAIN against "Dental Care of Livonia. They terminated the relationship with services. Then in the same breath at the end of the letter states” if you have a dental emergency with in 30 days of this letter. We will see you. Overall, they cancelled my appointment after confirming on 8/19 for scheduled appointment 8/23 despite prior confirmation. I am extremely dissatisfied with the level of service provided by this dental care facility. Doctor Rafael Hamamh and staff shame on you.

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