Bronson Methodist Hospital Emergency Department and Level I Trauma Center

2.1
178 reviews

About

Emergency Room
Turn to the emergency and trauma care teams at Bronson Methodist Hospital in Kalamazoo, Mich., for quick treatment when you need it most.

Details

  • Wheelchair accessible entranceAvailable

Location

Bronson Methodist Hospital Emergency Department and Level I Trauma Center
601 John St., Kalamazoo, MI
49007, United States

Hours

Reviews

2.1
178 reviews
5 stars
38
4 stars
5
3 stars
7
2 stars
7
1 star
121

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Numerous reviews highlighted excessive wait times, often exceeding 5 hours, leading to frustration among patients.

Staff Attitude

While some staff were praised for their kindness and professionalism, many reviews noted unprofessional behavior and a lack of empathy from certain personnel.

Quality of Care

Patients expressed dissatisfaction with the quality of medical care, citing dismissive attitudes from doctors and inadequate treatment for serious conditions.

Facility Conditions

Several reviews mentioned concerns about cleanliness and the overall condition of the hospital, with some describing it as dirty and poorly maintained.
  • CM
    Carson Mcqueen
    4 days ago
    1.0
    if you want 2 or 4 different bills but not get any statements from the other entitys you have bills with come here to get royally screwed over and not know you owe a bill to someone that isnt bronson
  • NL
    Nick Livingston
    6 days ago
    1.0
    This ER room is terrible we have been here over 5 hours after an auto accident and wife and daughter still haven’t been seen and in a lot of pain.
  • SD
    Sam Defauw
    6 days ago
    1.0
    Fiance went in with heart complications and striking pains to her chest. Had to wait 5+ hours to see anyone. Meanwhile they tell you first come first served but they took back someone with the same symptoms almost immediately as they arrived. Receptionist have all been incredibly rude to everyone that has asked about a wait time while they sit upfront and laugh about it. No better than Three Rivers ER, but at least TR will get you back into a room in a short period of time. Not in 5+ hours with 40 rooms available. If I could give 0 stars for the service received at the emergency room I would
  • HS
    Hailie Spindlow
    Nov 26, 2025
    1.0
    I'm tired of having bad experience especially putting a needle in me I have a picture of my hand the last time I had a needle it is all bruised and swollen
  • AS
    Angel S
    Nov 13, 2025
    1.0
    I get being understaffed… but sitting in a waiting room for 5hrs… watching people get called back that came in hours after you in enraging! I get there is a triage process. But because I don’t know the magic words to get bumped to the top…. Verses someone else who does…. Seems crazy. I could be internally bleeding… sitting in this waiting room for these 5hrs! Then the staff is just laughing and cracking jokes like we aren’t all exhausted… in pain and frustrated! I’ve felt the urge to leave several times… but I also don’t want to bleed out at home.