Business Details
About
Family Practice Physician
Grace Health services include: family practice, internal medicine, pediatrics, ob/gyn, dental, behavioral health, vision services
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.3
252 reviews
5 stars
105
4 stars
31
3 stars
19
2 stars
21
1 star
76
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Many customers reported poor communication regarding prescription refills and appointment scheduling, leading to frustration and delays.
Staff Performance
While some staff members received praise for their kindness and professionalism, others were criticized for rudeness and lack of empathy.
Long Wait Times
Numerous reviews mentioned excessive wait times for appointments and phone responses, contributing to a negative experience.
Mixed Care Quality
Patients experienced a range of care quality, with some praising specific providers while others reported dissatisfaction with their treatment.
Accessibility Concerns
Several customers expressed frustration with the difficulty in reaching staff by phone and the challenges in scheduling timely appointments.
- DSdan simmonds6 days ago5.0Sasha Kim and Stacey are amazing w my paperwork not only saved my job but my mental aswell
- TRTyler RoseNov 14, 20251.0Worst place to go in the world they don't have a clue whats going on
- ABAmanda BurkeNov 7, 20255.0The lady's at the medical window are true blessings! Literally changed my life, long story but they did everything to help me through the process of getting my medical documents for my job! Words cant describe how amazing they are! Thank you guys!
- BBBrianOct 27, 20251.0Dr wrote cannabis hypermises syndrome when I don't even use thc. I was having chest pains. Ignorant lady all she did was read off papers I already had from er with less detail. I'm reporting them to my insurance and fda her especially.
- RDRicky DeVoreOct 14, 20251.0Very disappointed in my recent experience here. I had called to get a prescription refill with 4 days' supply left, and on Tuesday I left a message on the pharmacy refill line. I hadn't heard back in three days, so I called again on Friday and the pharmacy let me know that my provider had denied my refill. They informed me that my previous refill was just a courtesy, because I had not followed up with my provider since January. I was never told that this was a courtesy - the real courtesy would have been to let me know that before I was going not get my prescription refilled. Mind you, this is a drug I take for my mental health, have taken for years without issue, and if I stop taking it suddenly I could have seizures, skin rashes, or many other reactions. They knew I was going to run out still denied me, nor did they even contact me to let me know within 72 hours. I had to call them to find out. I had the pharmacy transfer me to a nurse so I could request a temporarily supply until I could have a follow up, but my provider, Kylie Mosier, denied my request. Apparently it was Grace Health's policy. The phone nurse, Kelly, was excellent and really went above and beyond for me trying to help me figure out what to do, but the only options that Grace Health offered was to go to an Urgent Care or Emergency room. I ended up going to an urgent care, and they had me in and out in 20 minutes and gave me a three months' supply. The next week on Monday, after I had already gotten a new prescription, they called me and let me know that my provider had decided to write me a two week supply. Of course, they should have figured that I would have already run out of my prescription and that I would possibly have to start again on a lower dose.
Frequently Asked Questions About Grace Health
What types of medical services does Grace Health offer?
Grace Health provides family practice, internal medicine, pediatrics, OB/GYN, dental, behavioral health, and vision services.
What are the operating hours of Grace Health?
Grace Health is open Monday through Thursday from 7:30 AM to 6:30 PM and on Friday from 8:00 AM to 5:00 PM. It is closed on Saturdays and Sundays.
Does Grace Health offer telemedicine or video visits?
Yes, Grace Health offers video visits for convenient remote healthcare services.
Is Grace Health accessible for individuals with disabilities?
Yes, Grace Health has a wheelchair accessible entrance to accommodate individuals with mobility needs.
Where is Grace Health located?
Grace Health is located at 181 W Emmett St., Battle Creek, MI 49037, USA.
How can I contact Grace Health by phone?
You can reach Grace Health by phone at +1 269-965-8866.
What is the website where I can find more information about Grace Health?
More information can be found at https://www.gracehealthmi.org/
Is there a pharmacy associated with Grace Health nearby?
Yes, the Grace Health - Pharmacy is located at the West Entrance near the main facility for convenient prescription services.
What other medical facilities are located near Grace Health that patients might also visit?
Nearby medical facilities include Family Health Center, Grace Health Specialty Services for optometry, Grace Health Dental, and Bronson Battle Creek Psychiatry & Behavioral Health.
Are there any community services or shelters near Grace Health that might support patients in need?
Yes, nearby community services include Neighborhoods Inc. of Battle Creek Food Distribution Center and Battle Creek Housing Comm, which help provide social services and housing support.