Bronson QuickCare Plus - Columbia Ave. (A Bronson Battle Creek Hospital facility)
3.1147 reviews
Business Details
About
Urgent Care
On September 1, this location will be called Bronson QuickCare Plus. Walk-in care for patients three months of age and older with minor illnesses and injuries.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Bronson QuickCare Plus - Columbia Ave. (A Bronson Battle Creek Hospital facility)
2151 W. Columbia Ave., Battle Creek, MI
49015, United States
Hours
Reviews
3.1
147 reviews
5 stars
69
4 stars
10
3 stars
3
2 stars
3
1 star
62
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many customers praised the kindness and professionalism of the medical staff, there were notable complaints about rude receptionists and unempathetic attitudes from some staff members.
Billing Issues
Numerous reviews highlighted frustrations with unexpected facility fees and billing practices that misrepresented the costs associated with urgent care visits, leading to significantly higher charges than anticipated.
Care Quality
Patients generally reported positive experiences with the medical care provided, noting attentive and thorough examinations, although some expressed dissatisfaction with misdiagnoses and rushed consultations.
Wait Times
Several customers mentioned long wait times, particularly during busy periods, which detracted from their overall experience despite some quick service reports.
- RERebekah EhartNov 7, 20251.0Don’t bother. Caused me nothing but problems
- RDR DaybellOct 22, 20255.0Everyone was great. Clean, updated facility. Everyone was very kind and professional. Thank you.
- HWHemant WaghSep 5, 20251.0The doctors and medical staff at this urgent care facility were excellent — professional, attentive, and caring during my visit. However, I was disappointed to receive an unexpected bill afterward for additional facility charges that were not disclosed during the visit. I had already paid the standard copay and wasn’t told that the facility bills separately from the provider. While the medical care was great, the lack of transparency around billing was frustrating. I recommend asking upfront about any potential extra costs beyond the copay, including facility fees, to avoid surprises later. Great doctors, but the billing process needs improvement.
- CGCurtis GalvinAug 28, 20251.0Went in yesterday for ear aches. Get prescription. Call today about side effects from drug. They want me to come back in for another visit instead of switching to an antibiotic I know I can take. Screw that place
- MBMike BrownAug 22, 20251.0First of all staff was very cordial and service was good. Beware! This is not an “urgent care” facility even though it states this in their website. In past visits charges were billed as urgent co-pay. Without our knowledge they now bill as a hospital outpatient visit and charge six times the amount! So basically I’ve been charged $350.00 for a urine test!