HP
Hongying Pan
Apr 19, 2021
My experience in this ENT clinic was extremely disappointing. Basically, I paid for a ENT specialist visit without seeing a doctor. More angrily, wrong MEDICAL information was given to me as answers. The medical assistant spent the whole visit with me for all exams , diagnosis and treatments. When I asked about my severity of my nose deviation and anatomy, the Medical assistant could not answer my questions. I asked about the classification or grades of my septal spur and turbinate after his exam, so at least i could know how bad my situation is. He told me there was no classifications to show the severity or level. However, there was classification such as C-shaped, S-shaped, reverse C-shaped, and reverse S-shaped descriptions of the septal deviation in both the cephalocaudal and anteroposterior dimensions; and there is grade 1-3 for nose turbinate. These are the most basic ENT knowledge, which as a doctor in other medial field myself knew it while he didn't. Not even to mention the sad moment when I asked him to explain a nose CT scan on google image to me and he could not explain what was what. Moreover, about his wrong answers to the difference of
The medical assistant was kind and down to earth. Very great personality. Unfortunately, I need medical support in my ENT situation instead of a warm caring talk.
The entire visit was a waste of my time. I didn't get any medical help in improving my situation.