Business Details
About
Hospital
When you need medical care near you, trust the healthcare experts at Bronson Battle Creek Hospital in Battle Creek, Mich.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.6
382 reviews
5 stars
122
4 stars
27
3 stars
16
2 stars
19
1 star
198
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many reviews highlighted a lack of empathy and professionalism among staff, with some customers reporting rude behavior and dismissive attitudes.
Wait Times
Numerous customers expressed frustration with long wait times in the emergency room, with some waiting several hours before receiving care.
Quality of Care
Mixed feedback on the quality of medical care, with some patients reporting inadequate treatment and misdiagnoses, while others praised specific staff members for their compassion and effectiveness.
Cleanliness and Environment
While some reviews noted cleanliness and a pleasant environment, others reported issues with the hospital's facilities and overall maintenance.
Patient Experience
Overall, many customers had negative experiences, citing poor communication, lack of support, and inadequate care, leading to a general recommendation to seek treatment elsewhere.
- DCDon CDec 27, 20251.0With over 16 years experience as a ER nurse, I have to say I have not seen one work through the walk in patients so slowly. I understand how ambulances and emergent patients and triage works. But a 97 y/o with edema to a lower extremity, SOB and probable cellulitis waiting over 3 hours and still waiting says a lot about the effectiveness of this Emergency Room. It is not the triage nurse or desk staff. It is the facility who has poor staffing, limited resources, and clearly easily overwhelmed with minimal to moderate volumes.
- MLMarilyn LampmanDec 27, 20255.0My husband was admitted, via the ER, to Bronson in BC. I was so very pleased with his care, from the ER through his stay of 6 days. I was overwhelmed at the care and help that Bronson gave us .I won't hesitate to use this hospital again
- KHKris HammondDec 26, 20251.0Nothing makes me more upset than the first thing I see are two cops giving me dirty looks and whispering to each other when I’m coming in because I’m having trouble breathing and nobody’s taking it serious because I walked in I just wondered an inhaler in somebody to tell me that I wasn’t dying and all I did was waste three hours of my time sitting in the waiting room and by the time I got back to my room, the nurse was so rude like he immediately would come back in an argumentative to me when I told him that I was having a seriously hard time, catching my breath, and I still am to this moment as I walk home from the hospital
- SBShawn BrewerDec 22, 20255.0I had to have surgery today and I have to leave a review! Everyone was so amazing that it made my experience actually enjoyable lol Linnea Janine, the staff in the OR - Shelby, RN and Amanda, ST…freakin awesome. 💕 Also I never leave reviews so this says a lot!
- SLShanna LyleDec 2, 20253.0I have been told that they have a policy of no perfume. Must not be true or enforced. Even time i go in there i smell perfume, hait care products, body washes, lotions, or laundry product scents on many of the workers. Patients have sensitivities to these so called pretty smells. COPD, lung cancer, allergies are just some probles that these smells could creat a lif or death situation. Is this an lack of training, education, not giving a damn about the hurt that it can bring patients. Even the office people come into patient areas wholith these smells. A building that is a hospital should be scent free zone. Teach your people that work there that only use scent free laundry products, body and hair products. A clean body doesn't smell which is a pleasant smell for us people tjat have these sensitivities.