University of Maryland St. Joseph Medical Center is a full-service hospital that diagnoses and treats cancer, heart disease, diabetes, orthopedic conditions and other health issues.
Many reviews highlighted a lack of empathy and professionalism among staff, with reports of rude behavior and dismissive attitudes towards patients.
Emergency Room Wait Times
Numerous customers expressed frustration over excessively long wait times in the emergency room, with some waiting over 6 hours without being seen.
Quality of Care
While some patients praised individual staff members for their care, many others reported inadequate attention and poor communication regarding their medical needs.
Cleanliness Issues
Several reviews mentioned concerns about cleanliness in various areas of the hospital, including restrooms and patient rooms.
Positive Experiences in Labor and Delivery
Despite the negative feedback, many customers shared positive experiences specifically related to labor and delivery, praising the care received during childbirth.
NW
Nic White
Jan 6, 2026
1.0
My experience at St. Joseph Hospital was extremely disappointing and unsettling. From the moment we walked in until the moment we left, I was mortified by how my child and I were treated.
During triage, a staff member came in to draw blood and perform an EKG. She was not personable at all and asked my son if he was going to pass out before taking his blood, which immediately made the situation more stressful for him.
After being told my son would be taken to a room, we were instead escorted to the psych ward, 😳. We remained there for over an hour before a nurse finally came in and asked if my son had the flu because that’s what was written in his chart. I explained that he was not sick and was there for severe chest pain. The nurse appeared confused and said they were preparing to give him a flu test. I said no, there’s no need no one is sick! She then said the doctor would be in soon and closed the door.
At that point, my child had still not been properly assessed for chest pain, and we had been waiting an unreasonable amount of time without any check-ins or updates. When I expressed concern about how long it was taking for a child to be seen, the response was dismissive. I just wanted meds to get him comfortable while we wait. 🤷🏽♀️
We ultimately left around 4:15 due to the lack of care and communication, and the staff’s attitude made it seem as though we were the problem, despite being ignored for over two hours.
I have worked in healthcare and understand delays happen, but this was not acceptable. Leaving a child and parent in a psych ward for hours without appropriate evaluation, communication, or bedside manner is unacceptable. I have been to this hospital before and never experienced anything like this.
Needless to say I took him to GBMC since they have a Pediatric ER. Checked in by 4:35, tested, evaluated, seen a doc, X-rays done and more within the hour of checking in!
This experience seriously needs to be reviewed by hospital leadership. 1/6/2026 @ 2:15am!
YB
Yelena Bogdanovski
Jan 5, 2026
3.0
The biggest concern is no handicap parking in front of the building like they have In GBMC and Franklin Square because it’s taking by valet parking, it’s ridiculous for people with low income, not affordable
JJ
Jeremy
Dec 21, 2025
5.0
My wife is alive today because of this hospital. She died for 6 minutes 2 days ago. Her heart stopped and the ICU team brought her back to me.
Their quick action, and ability to notice the emergency before the monitor even picked it up....
Thank you! My kids have a mother and I still have my wife BECAUSE OF YOU!
SS
Stefan Schwarz
Dec 20, 2025
5.0
Fantastic! I was only in for a colonoscopy so in for the procedure and out about 90 minutes later. Everyone was so nice. The pre procedure staff, the post procedure staff and everyone before and in between. So nice, so incredibly helpful. Everything went so well I would use this hospital for emergencies and future procedures. I got great care from this facility and can't recommend it enough.
VV
Valentina
Dec 17, 2025
5.0
Creo que si pudieran dar más estrellas lo haría! No solo 5 estrellas sino 100000 estrellas. Excelente atención, hermosas y dulces enfermeras. Muy profesionales y respetuosas. Personal médico muy profesional, tuve a mi primer bebé aquí hace poco y sin duda alguna volvería a tener otro más. Creo que jamás en mi vida encontraré otro hospital así tan impecable como este, no tengo ninguna queja. Su personal de salud está capacitado para todo y cabe recalcar. EL TRATO DE LAS ENFERMERAS A LOS PACIENTES ES ALGO HERMOSO, son unos ángeles, deberían reconocer más su trabajo ya que lo hacen con la mejor actitud y con un corazón hermoso. Ellas hacen excelente labor. Dios las bendiga a todas es lo que más recalco de esta institución, ellas estuvieron conmigo en todo momento Dios bendiga a estas enfermeras
Frequently Asked Questions About University of Maryland St. Joseph Medical Center
What type of medical services does University of Maryland St. Joseph Medical Center provide?
It is a full-service hospital that diagnoses and treats cancer, heart disease, diabetes, orthopedic conditions, and other health issues.
What are the operating hours of University of Maryland St. Joseph Medical Center?
The medical center is open 24 hours a day, 7 days a week.
Where is University of Maryland St. Joseph Medical Center located?
It is located at 7601 Osler Dr, Towson, MD, 21204, United States.
How can I contact University of Maryland St. Joseph Medical Center?
You can reach the medical center by phone at +1 410-337-1000.
Does University of Maryland St. Joseph Medical Center have wheelchair accessible entrances?
Yes, the medical center has wheelchair accessible entrances.
Is there a nearby pharmacy where I can fill prescriptions after visiting the hospital?
Yes, Walgreens Pharmacy at St. Joseph Medical Center is nearby and offers pharmacy services.
What emergency services are available near University of Maryland St. Joseph Medical Center?
The UM St. Joseph Medical Center Emergency Department and Pediatric After Hours Emergency Care are nearby for emergency medical needs.
Are there specialist doctors near University of Maryland St. Joseph Medical Center?
Yes, specialists such as cardiologists at The Heart Institute and obstetricians at UM SJMG Maternal-Fetal Medicine Perinatal Center are located nearby.
Is there a place to eat near the medical center if I need a meal?
Yes, Subway sandwich shop is nearby for quick meals before or after your visit to the medical center.
Does the medical center have a website where I can find more information?
Yes, more information can be found at https://www.umms.org/sjmc/locations/um-st-joseph-medical-center.