Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.
While many customers praised the friendliness and professionalism of the staff, several reviews highlighted instances of rudeness and unprofessional behavior from specific employees.
Cleanliness
Multiple reviews pointed out issues with cleanliness, particularly in the bathrooms, which were described as unsanitary.
Wait Times
Customers experienced varying wait times, with some reporting quick service while others noted long delays, particularly during busy periods.
Service Efficiency
Overall, many customers appreciated the efficiency of the service, especially for DOT physicals and drug tests, with several noting quick in-and-out experiences.
Communication Issues
Some customers expressed frustration with the lack of communication regarding test results and procedures, indicating a need for improvement in this area.
EO
Evelyn Olson
3 days ago
5.0
Awesome crew! Friendly and extremely efficient!!! Don greeted me a super big smile and walked me thru the steps to Register. Always smiling. He set the tone for the rest of the visit. Angela was very warm and friendly! Efficiency and diligence 5 Stars! I hope and pray that myself and family never require medical attention…. If the situation presents this is where we go! Hey Don…. GO STEELERS!!! :-)
VV
Vicki
6 days ago
3.0
They asked for my purse, put it in a lock box that was left open and I wasn’t given the key. I was sent to the restroom. Don’t turn on the water or flush. There was someone else’s urine in the toilet when I went in to do my test. I wasn’t asked to empty my pockets. Other than those things the staff was kind
GS
G.MITCHELL strain
Nov 10, 2025
5.0
I was sent by my employer for random DOT drug screening, was taken in within minutes, and finished in about 10 minutes, quickly in,& out is much Appreciated.
BA
Brian Aguilar
Nov 10, 2025
4.0
They were not fast but not slow very friendly and worked with me.
KG
Keekee Goodman
Nov 10, 2025
5.0
Process was quick and everyone there was friendly and attentive!! Clean facility as well
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care provide?
Concentra Urgent Care offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays. Special holiday hours apply on some dates.
Where is Concentra Urgent Care located?
Concentra Urgent Care is located at 2540 Pulaski Hwy., North East, Maryland, 21901, US.
What payment options does Concentra Urgent Care accept?
They accept AMERICAN EXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, and VISA as payment methods.
Is Concentra Urgent Care affiliated with any associations?
Yes, it is associated with the Urgent Care Association of America.
Which languages are supported at Concentra Urgent Care?
Services are provided in English at Concentra Urgent Care.
Are there nearby physical therapy or occupational therapy providers close to Concentra Urgent Care?
Yes, Pivot PT and Pivot Occupational Health are nearby providers offering physical and occupational therapy services.
Where can I find food or dining options near Concentra Urgent Care?
Nearby dining options include Ninos Pizza, Cuzino's Family Kitchen, Golden Wall Chinese Restaurant, Chipotle Mexican Grill, and Wendy's fast food.
Are there any nearby grocery or retail stores near Concentra Urgent Care?
Yes, Food Lion supermarket, Lowe's Home Improvement, and AutoZone automotive parts store are close by for shopping needs.
What local amenities can I visit before or after my appointment at Concentra Urgent Care?
Nearby amenities include North East Library for reading and study, Euro Gym for fitness, and several beauty salons like N E Nails and Holiday Hair for personal care.