UM Laurel Medical Center

Reviews

• BP

  Bethany Pautrat

  2 days ago
  1.0
  The absolute worse experience I have ever had in a health care facility. I am scared for my family member’s safety and care. The nursing staff was dismissive, rude, and condescending during a family member’s mental health crisis after a suicide attempt. The hospital tagline, “lead with compassion” is cleaner not understood as we wept and pleaded for the right type of help and were met with irritation and nastiness? As a professional who has been in many high stakes trauma situations, I know the stress and intensity of the atmosphere in this type of chaos. I know ERs are understaffed. I have never in 20 years been nasty to a grieving family. How is someone determined in a 2 minute, poor quality psych zoom call that they are not a harm to themself while in detox, in a severe medical crisis, with a suicide note and documented attempt? We were not taken care of well, we were lied to to her us to move out of the ER. As we speak, my family member has been stuck in the ER for almost 48 hours with no proper care for a chronic medical condition and no proper food. The nurse asked my mom what someone with his condition should eat and had no comprehension of his disorder. Do better. You are perpetuating a terrible mental health crisis with you inefficiency, rudeness, and lack of compassion. I will say the security staff was the best thing there. They were the ones getting warm blankets, ginger ale, and comforting my distressed mom. I wish they were the medical staff.
• SH

  Stephon H

  5 days ago
  1.0
  I’ve heard bad things about this hospital before I went, but I didn’t realize things were true until I ended up in the ER. I was in a car accident on 295 and was sent to this hospital by ambulance. The paramedics and I waited to be seen for 35 minutes, only to be told that they forgot about me. After getting me into the ER room, a doctor came in. She didn’t even spend 5 minutes with me. She told me I had whiplash and basically sent me home with nothing. She didn’t order any test or provide a neck brace or anything, just sent me home. My injury did not go away. I dealt with debilitating pain for almost a month because she said I had whiplash. I live in Anne Arundel County and went to the Luminis ER there because I was in so much pain. Guess what?! I had a spinal cord injury! I suffered for almost a month because of the doctor not properly treating/evaluating me. But they didn’t forget to bill me for doing nothing. I ended up having spinal fusion surgery. I wouldn’t recommend this hospital to anyone. Do not go to this hospital! Drive further away to better hospitals in the area.
• DM

  deja McNair

  Jan 4, 2026
  1.0
  Robert Albrecht, MD was one of the most dismissive and microaggressive providers I have ever encountered in a hospital setting. When he first entered the room, his initial actions were to attempt to turn off both the TV and the phone belonging to my 73-year-old grandmother, which immediately set an uncomfortable tone. I presented for care due to a long-standing UTI with persistent symptoms that have not responded to medication, as well as new symptoms following a traumatic event less than 24 hours prior, where I attempted to save the life of a man who was struck by a truck and then run over by multiple vehicles. I clearly explained that since this incident I have been experiencing physical pain, intrusive flashbacks, and had not slept for over 24 hours because the images replay when I close my eyes. Additionally, I reported COVID-like symptoms and specifically asked to rule out a sinus infection or other possible causes. Despite all of this, Dr. Albrecht offered no meaningful evaluation or plan of care. He dismissed my concerns and simply told me to "follow up with my primary care provider." He initially refused even a basic nasal swab, stating there was "no real need for it," and only agreed after I repeatedly requested it. I left feeling unheard, invalidated, and unsupported during what was both a medically and emotionally vulnerable moment. This interaction fell far below the standard of compassionate, thorough care that patients deserve in a hospital setting. GO ANYWHERE BUT HERE!!!!
• AH

  Ashley H

  Nov 23, 2025
  4.0
  The hospital played a crucial role in supporting my client by effectively managing her behaviors linked to autism. Their comprehensive approach made a significant difference in calming her.
• TS

  Talia Suarez

  Nov 12, 2025
  1.0
  I don’t think there’s anything more frustrating than dealing with patient registration and their complete lack of understanding or compassion. I want to be clear — I don’t believe this is the fault of any one employee, but rather the result of a culture that has been allowed to form within that department. When I arrived, everything started off well. The wait time was short, and the nurses were friendly, professional, and very communicative. However, the experience with patient access/registration was disappointing. The first staff member came in and asked me to sign documents on her iPad. I requested a hard copy so that I could review the paperwork before signing. To my surprise, she told me that hard copies were not available and that I could view them later through my patient portal. I explained that I preferred not to sign anything I couldn’t read beforehand, and she immediately responded, “So you’re declining to sign?” I said yes. She then handed me additional forms, and I told her I’d review them and return them before leaving. She seemed offended by that response and left the room. A few minutes later, another staff member — who introduced herself as a supervisor or lead — came in with a trainee, stating she needed to complete my registration. I explained that I wasn’t feeling well and wanted to postpone it until later. She insisted, saying, “But we have to do your registration.” I calmly repeated that none of the information she needed would prevent the doctor from providing care, and that I wanted to reserve my energy to speak with the doctor. Instead of respecting that, she continued to press me, asking questions I had already declined to answer. I asked her multiple times — at least three — to leave the room. She finally acknowledged that I had asked her to leave, but still lingered. After a wonderful visit with the nurse, I specifically asked her not to send registration back in, and she agreed. Yet, moments later, the same lead returned, this time with someone who identified herself as a manager or supervisor. They once again insisted that I complete my registration immediately. I again declined and asked them to leave my room. At that point, they became condescending and even threatening, saying, “Well, then this will be marked as self-pay.” I reminded them that I had already informed the front desk I was self-pay, so there was no reason to use that as a threat. I also told them that I wasn’t feeling well and needed to be left alone. At this point, it was clear there was a complete lack of empathy, compassion, and basic respect for patient boundaries. If a patient tells you — repeatedly — that they would like to be left alone, continuing to push your agenda becomes harassment. There are multiple ways to complete registration that don’t involve invading a patient’s personal space, especially when they are unwell. Patients should be given the option to complete their information through the portal, over the phone, or at discharge — not be pressured during their care. No one in a hospital or urgent care setting should have to endure that kind of insensitivity while seeking treatment. I strongly suggest the management team review how patient access staff are trained and remind them that compassion and respect are just as important as procedure.

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