Business Details
About
Urgent Care
COVID testing and pre-op testing are by appointment only. Walk-ins are accepted for all other medical concerns.
Location
University of Maryland Urgent Care - Columbia
5890 Waterloo Rd, Columbia, MD
21045, United States
Hours
Reviews
3.1
183 reviews
5 stars
83
4 stars
8
3 stars
6
2 stars
10
1 star
76
What are people saying?
AI-generated from recent customer reviews
Wait Times
Numerous customers reported excessively long wait times, often exceeding 2-3 hours, even with appointments.
Staff Professionalism
Feedback indicated a mix of experiences with staff professionalism, with some praising individual staff members while others reported rudeness and lack of empathy.
Quality of Care
Several reviews highlighted concerns about the quality of medical care, including misdiagnoses and inadequate follow-up.
Communication Issues
Customers frequently mentioned poor communication regarding appointment scheduling and follow-up on test results.
Facility Management
Many reviews criticized the management of the facility, particularly regarding patient care protocols and operational hours.
- CPcaro p4 days ago5.0Staff were very professional and helped me feel better. Very short wait.
- DHDeven H4 days ago1.0Extremely rude receptionist
- GMGabriela MDec 29, 20251.0Please do not come to this place. I had a problem with a receptionist. I arrived before the 10-minute window before you lose your spot line (I did this online) The receptionist, because she was doing other things, told me I had lost my spot. I was okay with that, but then more than an hour passed, and another receptionist told me I was still waiting. I said yes, it had been more than an hour. I asked how long you can lose your spot line. She said 10 minutes, so why did I lose mine? The receptionist who had helped me came and started yelling at me in front of everyone. It made my daughter nervous and cry. I told her not to yell at me and asked who the supervisor was. The supervisor pretended not to hear anything. I didn't hear her yelling, but the receptionist kept arguing with her colleague and pretending not to hear her. I was even more upset. This place is extremely racist. I do not recommend it. It made me and my 3-year-old daughter cry. We had to go to another urgent care clinic.
- EKEd KutlerDec 8, 20255.0I am not well yet as that will take a while but I was very pleased with the medical care I received at the facility and from Dr Fuselier. She was very attentive and took the time to listen to what is going on and then explained her recommendations. Also, I needed an xray and it is very convenient that they have one onsite. The xray was “read” by a specialist in a very short amount of time and the doctor herself called me with the results. Highly recommend the facility
- MPMin PaekDec 4, 20251.0Doctor saw me for five minutes at 11/29/2025. He didn’t take a look inside of my nose before give prescription. He didn’t give me antibiotics because I have a diabete but he can give antibiotics for people who has diabete and can take it. I had lot of headache, can’t sleep at night well and hurt at inside of nose. It is hard to focus on my full time job but he just gave prescription spray to spray inside of my nose. Sinus congestion is not better if I don’t take antibiotic medicine. I found out that I don’t take quinolone antibiotic then I will be okay. It is not first time that I felt doctor is not doing their jobs professional at this urgent care. It is not worth pay $40 to see a doctor for 5 mins. I felt no one care about patient in this urgent care. They were only care about them. Receiptionist, nurse and doctor. I waited one hour for nothing. I will tell my friends and family not go to this urgent care. They don’t treat you professionally and you paid $40 for nothing. It is really waste the money for nothing. I want to report doctor to consumer complaint center for their unprofessional jobs. Don’t go to this urgent care center and go to other urgent care if you want to get better. I understand now why they have 3.1 stars for their ratings.
Frequently Asked Questions About University of Maryland Urgent Care - Columbia
What services require an appointment at University of Maryland Urgent Care - Columbia?
COVID testing and pre-op testing are available by appointment only.
Can I walk in for medical concerns other than COVID or pre-op testing?
Yes, walk-ins are accepted for all other medical concerns.
What are the operating hours of University of Maryland Urgent Care - Columbia?
The urgent care is open from 8:00 AM to 8:00 PM Monday through Friday, and 8:00 AM to 6:00 PM on Saturday and Sunday.
Where is University of Maryland Urgent Care - Columbia located?
It is located at 5890 Waterloo Rd, Columbia, MD 21045, USA.
What is the contact number for University of Maryland Urgent Care - Columbia?
You can reach them at +1 667-214-2100.
What type of medical facility is University of Maryland Urgent Care - Columbia?
It is an urgent care clinic and hospital providing prompt medical services.
How can a customer visiting University of Maryland Urgent Care utilize nearby dining options?
Visitors can dine at Xitomate, a nearby Mexican restaurant, before or after their appointment for a convenient meal.
Are there other medical services near University of Maryland Urgent Care - Columbia?
Yes, nearby medical facilities include Umd Dermatology, University of Maryland Faculty Physicians, and LifeStance Therapists & Psychiatrists Columbia, offering specialized healthcare services.
Can I access mental health services near the urgent care center?
Yes, Safe Hands and LifeStance Therapists & Psychiatrists Columbia provide counseling and mental health support nearby.
Is there convenient parking or transit options near University of Maryland Urgent Care - Columbia?
While specific transit info is not provided, visitors can use nearby commercial and medical centers like Columbia Business Suites to help navigate the area conveniently.