Klein Family Center

Reviews

• DK

  Daniel Kessler

  1 day ago
  1.0
  This facility raises serious concerns regarding transparency, communication, and administrative decision‑making that prospective patients should understand before relying on it for mental health or crisis support. In my experience, access to services appears to be governed by opaque internal processes that are not clearly explained to patients. After previously seeking care, I was later informed nearly a year after my last visit that I was ineligible for services “at the request of a therapist.” I was never seen by a therapist at this facility and never had any therapeutic relationship established. No written notice of ineligibility was provided at the time the decision was allegedly made, and I had no reason to believe I was barred from returning. The only clarification offered regarding the decision was that it was at a “state level,” a statement that was not explained and is categorically false. Staff could not identify who made the decision, what policy governed it, or how a therapist who never treated me could be cited as the basis for denying access. No appeal process was offered, no alternative referrals were provided, and no written determination was made available. The only instruction repeatedly given was to “call guest services.” In practice, “guest services” appears to function as a catch‑all response rather than a meaningful resolution pathway. Communication attempts often resulted in long hold times, delayed responses, or generic, non‑specific replies that did not address the substance of the concerns raised. This same generic redirection appears frequently in responses to public feedback, suggesting a pattern rather than an isolated issue. Of particular concern is the apparent lack of alignment between clinical access decisions and administrative actions. While eligibility decisions were not communicated, billing communications were still issued. This disconnect raises questions about internal coordination and recordkeeping, especially in a setting that serves individuals during vulnerable periods. More broadly, this facility seems poorly equipped to handle patient advocacy or requests for clarification. Asking questions, documenting concerns, or attempting to understand decision making processes may result in delayed communication, inconsistent explanations, or termination of access without notice. For a crisis center, this operational posture is troubling. Individuals seeking mental health or crisis care should be aware that continuity, transparency, and due process may be limited here. Anyone considering this facility would be wise to carefully evaluate alternative options and understand that challenging procedures or seeking accountability may negatively affect access to services.
• AM

  AutumnNicole Mills

  Nov 28, 2025
  1.0
  My psych and counselor there are very kind and patient. It’s just the fact that I’ve been calling for 3+ days in a row trying to get them to correct a prescription issue with the pharmacy - and my pharmacy has been calling them daily too. This is a serious medication that keeps me levelheaded and I have a lot to lose - I cannot go without it. I’ve been without it for days now calling asking them to correct the issue and they keep saying they will tell a nurse. Finally after days of crying on the phone with them the last person that helped me told me to calm down - I think that’s the point of the medicine… Never was addressed by them- my pharmacy just said that was dangerous and pathetic and worked something out for me. The whole ideal was devastating. No compassion from the admin I spoke to resolve this issue. No action - just additional stress and risking my livelihood. Pathetic.
• DK

  Dee Kay

  Oct 22, 2025
  1.0
  Klein Family Harford Crisis Center (Bel Air, MD) I received care from October 2024 through March 2025. I was never connected with a therapist despite repeated requests, there were long gaps without returned calls, and follow up medication appointments weren’t scheduled as expected. I also contacted University of Maryland Medical System Guest Services multiple times but my issues weren’t resolved. I ultimately ended my care in March 2025 and left UMMS due to the lack of consistent follow-through. If you go, get confirmations in writing and double-check appointments.
• TK

  TJ Ken

  Mar 18, 2024
  1.0
  A waste of time in my opinion. I went here asking for help while I was coming off Xanax and hadn’t slept in several days and having seizures and they didn’t offer any type of help whatsoever. After staying there for three hours they wouldn’t admit me into any type of program they just told me to trust my physiatrist who prescribed me the medication. My physiatrist is the one who sent me there. So after no help I had to deal with the side effects and quit Xanax on my own. I quit Xanax cold Turkey on my own and don’t suggest anyone ever try that as I felt like I was going to die. It took me about three months to get myself clear of any side effects of quitting. I wouldn’t suggest trying somewhere else before going here from my personal experience. Also to make matters worse about three weeks later Klein center sent me a very nice bill for all the help they provided.
• MT

  Meghan Thompson

  Oct 13, 2021
  2.0
  They told my family and I that one of my family members, who was manic, was refusing medication. He was swearing to us that he took it, and we thought he was lying to us. We were seriously concerned his delusions were getting worse. Turns out when he was discharged, we saw his chart which said he had actually been taking the medication, but the case worker at the front desk had told us otherwise. We had to apologize to my manic family member, who is already paranoid, for accusing him of lying. I’m grateful for the help he did get, but the miscommunication regarding his meds was unacceptable.

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