University of Maryland Urgent Care - Rotunda

Reviews

• MM

  Maria MSN

  Nov 13, 2025
  1.0
  Deeply Disappointed by Front Desk Conduct. One Staff Member Tarnished the Experience I brought my mother to your clinic due to body aches and chest discomfort. While I parked, she went inside. By the time I entered, she was already walking out, visibly confused. She told me she was instructed to go to the ER because she answered "yes" to a kiosk question without ever seeing a provider. As an ICU nurse who performs assessments multiple times daily, I knew my mother was not in need of emergency care. I approached the front desk to understand the reasoning. I greeted the staff member but she never looked up from her computer, didn't greet me, and responded with "how can I help you" while proceeding to sip on an energy drink. When I explained the situation and that my mom was not having chest pain, she remained dismissive, stating, "once they tell us that, they have to go to the ER”. I asked to speak with the doctor and was told she was seeing patients. When I asked if the staff member was having a bad day due to her unwelcoming demeanor she finally looked up at me. Her pupils were noticeably dilated, which was a red flag of possibly being under the influence of something. Her tone was defensive as she asked me how did I reach that conclusion. I told her that she seemed dismissive, unwelcoming and never gave eye contact or acknowledge my concerns. She told me she wasn't required to make eye contact or speak with me since I wasn't the patient, and that she asked me how could she help me (she did) but as if I was bothering her. Eventually, I requested that my mom be seen. The staff member said she'd "run it by the provider" but couldn't give a timeframe. We sat down & waited for a response. While I was in the restroom, my mom was taken to the back without any communication to me. Another patient in the waiting room informed me that a doctor had come out and the front desk staff member reportedly said, "they got one time to say chest anything and they're going to the ER nobody has time for EKGs today." As a healthcare professional, this statement devastated me. Sending patients to the ER to avoid performing an EKG, especially when it's not clinically indicated is not only unethical but can lead to unnecessary financial burden and emotional stress. Thankfully, my mom was seen and tested positive for COVID. She has since recovered. I want to emphasize that I don't believe this experience reflects the entire staff. Most people in healthcare are dedicated and compassionate. But sometimes, one bad apple can truly spoil the bunch. The individual in question; Linda or MeLinda, a tall, heavy, pale Caucasian woman, should not be the face of patient intake. Her behavior was unprofessional, dismissive, and potentially harmful. I hope this feedback is taken seriously and leads to meaningful reflection. No more feedback will be given, God Bless!
• KW

  Katherine Wilcox

  Oct 6, 2025
  5.0
  Talk about going above and beyond! I came to Baltimore completely alone for a conference and came down with appendicitis. Medical associate David saw me waiting outside for an Uber heading to the ER, and took me personally in his car….while I was throwing up. He was so kind and reassured me the whole time. Good luck at nursing school David!!
• KG

  KAREEM GILL

  Sep 5, 2025
  5.0
  Clean, fast, Nira was the absolute best ! very polite and helpful.
• VS

  Vincent Smith

  Aug 4, 2025
  5.0
  I know people have commented on the wait, but I think it’s worth it here. Haley was great. I wish UMMS would invest in more providers here.
• JM

  Jonna McKone

  Jul 16, 2025
  1.0
  Dr Wendy Carr definitely used chat GBT/ AI technology to incorrectly diagnose my swollen eye. The questions I was asked did not seem rooted in engaging with me but were asked after typing on a screen. Ultimately she gave me a cream that my primary care doctor said was dangerous for eyes and she gave a prescription for allergy meds without telling me this so I had to Wait at CVS for 45 min for my prescription , everyone was confused , until we realized I could have just gotten something over the counter. Ultimately this is the worst encounter with healthcare I have ever had .

Frequently Asked Questions About University of Maryland Urgent Care - Rotunda