University of Maryland Medical Center Emergency Room

Reviews

• BG

  Bill Guinane

  6 days ago
  5.0
  Tough people doing a tough job day in and day out. Before you complain get a job there and make it better
• VS

  Valerie Stubbs

  Dec 29, 2025
  1.0
  It’s so sad to see a once great hospital go to shit. I was in the ER and the waiting room was disgusting. Blood and throw up all over the floors. The bathroom floors was covered in piss and smelled like a porta potty. A supervisor had to be called to address the situation in the waiting room but the bathrooms were left nasty. I will never come back to this hospital!!
• EE

  Erik. Erik

  Dec 26, 2025
  1.0
  I am writing to formally report an extremely disturbing and unacceptable experience I had at your emergency department. This was, without question, the worst hospital experience I have ever encountered. Upon arrival, I waited approximately 12 hours in the emergency room waiting area before being taken to a room. While I understand that emergency departments experience high volumes, a 12-hour wait without adequate accommodations is unreasonable. There were no available seats in the waiting room, leaving many patients standing for extended periods. During this time, there was a patient in the waiting area verbally threatening to kill other patients. When this was reported, staff dismissed the concern and stated that the individual was “a regular” and that I should ignore the threats. This response was alarming and demonstrated a serious disregard for patient safety. Once I was finally taken to a room, I expected at least basic comfort and care. However, the room was extremely cold, and no blankets were offered. While I was in the room, a janitorial staff member began cleaning with strong bleach chemicals, which was overwhelming and inappropriate while a patient was actively occupying the space. After an additional two-hour wait, I was finally seen by a provider, who was professional and kind. He ordered further labs and a sonogram. Approximately an hour later, a nurse assistant informed me that I would need to vacate my room to make space for another patient because I was “only waiting on labs and ultrasound.” I was escorted to a hallway area that was overcrowded with patients and had no seating available. This environment was unsafe, uncomfortable, and degrading. Due to these conditions, I made the decision to leave the hospital. Five hours later, I received a phone call stating that a sonogram technician was finally available. By that time, I had already left and returned home to Washington, DC. Throughout this experience, staff repeatedly stated, “We have a lot of emergencies tonight.” While emergencies are expected in an emergency department, this does not excuse unsafe conditions, lack of organization, or the failure to provide basic patient dignity and care. Emergency preparedness should include the ability to manage high patient volume while maintaining safety, professionalism, and integrity. Additionally, I observed significant HIPAA violations. The triage nurse station was positioned far too close to the check-in desk, allowing other patients, security personnel, and registration staff to overhear private medical information. This made me extremely uncomfortable and violated my right to privacy. This experience was a nightmare and reflects serious systemic issues, including: • Failure to ensure patient safety • Lack of basic patient care and comfort • Disorganized triage and patient flow • Inappropriate handling of violent threats • HIPAA privacy violations
• SS

  Shameka Stephens

  Dec 25, 2025
  5.0
  Great experience. I had an adverse reaction to a new med. Went to the ER to get checked out. Everyone was courteous and kind, explained everything well, checked on me multiple times, made sure I was comfortable the entire time. Great experience.
• MC

  Monique Campbell

  Dec 9, 2025
  2.0
  AS A CHILD OF A SENIOR CHAIRMAN OF THE JOINT COMMISSION I WAS APPALLED. Besides the gentleman that came from neurology being so polite and professional this EMERGENCY ROOM deserves 0 stars First, I want to start off by expressing my deepest concern of the nursing staff really the intake/TRIAGE if you lack empathy, this is not the place for you . Everyone is not on drugs you’ve gotten so comfortable with disrespecting them that disregard, disrespect, professional mishandling, and unethical Tactics have become the normal. And gotten away with it for quite some time that you’ve forgotten that your license can be revoked for such unethical conduct. I can attest because of the way me a professional woman was handled and what i observed. TikTok is where I left the nitty-gritty, but the things that were appalling and falls under the guise of medical professional misconduct with my initial intake . I’m coming in with a (spinal cord Injury) . I asked for a wheelchair one wasn’t provided. It’s ok these things happen. I then asked a question to the means where the tech expressed it couldn’t be done. And I was persistent about why and immediately the level of frustration she expressed was to the point where she was ready to push me (a patient with a spinal cord injury ) back out to the street out of pure frustration, 👀and the words she said, I quote when another nurse asked her what was wrong was ( I don’t got time for this ) ready to push my wheelchair with such aggression. WOW this minor level of questioning will frustrate you this much your ready to disregard all quality of life in an instant . Under certain situations a facility that initiates harm or contribute to harm becomes a liability. How much training have you had. so Immediately I requested for a nurse manager one never came but a nurse lead came . Something I never heard. Second, the young lady doing the registration I asked before hand because I had already been there 1 hr and no vitals were taken to please put me a self pay at the time because I wasn’t sure if I should stay. But about 2-3hrs later when I was getting my blood drawn, she just swung opened my curtain She came into the room aggressively didn’t announce her self rolled in her computer and just stood there 😤I was surprised that the nurse who by the way was MSN that was doing my venipuncture / didn’t say anything to her. Or asked me the patient was I comfortable with her just standing there She open my curtain wide open came in the room exposed my privacy, never provided privacy again , and things like that is cringe . But As a BLK WOMAN!!!! I want to say I can’t speak for anyone else but I was extremely disappointed with my own people. We sure can tear a business down to the ground especially in the the professional conduct department cringe 😬 The lack of professionalism, curtesy , compassion and integrity displayed by the care team on 12/08/2025 from 4:42pm -8pm shows that if nothing else is stressed HIPPA and medical staff liability need to revisited because this group of staff is going to eventually run into the right persons and cost UNIVERSITY a big fine or Lawsuit I understand this role can become difficult but this is what you signed up for . Medical is not an esthetic it is still a customer service based system UM should revisit assuring these values are adhered too. And the PROCEDURES aka method of doing things legally are revisited and adhered to. Ps the Caucasian older gentleman that came with the trench coat and brief case and just stood in the lobby/ watching everyone in waiting area was definitely investigating the hospital . But to my people we have go to hold each other accountable so we can do better

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