University of Maryland Medical Center Emergency Room

1.8
132 reviews

About

Emergency Room
The Emergency Department at the University of Maryland Medical Center - Downtown Campus provides emergency care 24 hours a day. UMMC's services include Adult ER, Pediatric ER and Psychiatric ER.

Details

  • Wheelchair accessible entranceAvailable

Location

University of Maryland Medical Center Emergency Room
22 South Greene St, Baltimore, MD
21201, United States

Hours

Reviews

1.8
132 reviews
5 stars
18
4 stars
6
3 stars
5
2 stars
3
1 star
100

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Numerous reviews highlight excessively long wait times, often exceeding 10 hours, with many patients feeling neglected during their wait.

Staff Attitude

Feedback indicates a consistent issue with staff being rude or unprofessional, leading to a lack of compassion and care for patients.

Emergency Care Quality

While some patients received good care, many others reported inadequate treatment and a lack of urgency in addressing serious medical issues.

Facility Conditions

Several reviews mention poor cleanliness and maintenance of the emergency room, contributing to an overall negative experience.

Communication Issues

Patients frequently expressed frustration over a lack of communication regarding their care and wait times, leading to feelings of being ignored.
  • MB
    Mr Slinky (Brandon)
    5 days ago
    1.0
    Don't go here unless you want to be charged 1600 dollars for a nose swab, a covid test, and Tylenol. Extremely rude desk staff, and price gauging. Of course the insurance is going to try to not pay as much as they can, but UMD should not have charged that much in the first place. I'll be honest, I'd rather have suffered through that 105 fever for 24 hours straight like I had than deal with their piece of crab system.
  • AA
    AshleyJamesFarmer
    Sep 12, 2025
    3.0
    Come on now university! This is a very good hospital! One of the best! But DANG!!! Got sent to the ER from the dermatologist at 930 in the morning. Got called in the back, got a IV put in, then sent to a hallway. Sat in these uncomfortable chairs for 10 hours! The nurses come and ask you personal questions in front of every body else in the hallway! For as good as this hospital is, y’all need to do better with the emergency room! This don’t make no sense!!! Y’all have GOT to do better! Not once has anyone came and asked do we need a water or crackers or anything after sitting here this long! That is unacceptable as well!! Now after sitting here 10 hours, we just got sent back to the main ER waiting room! Still no CT done, no pain meds, nothing! Just sitting here with a IV hanging out of the arm!!! YALL NEED TO DO BETTER!!!
  • CM
    Corina McNeil
    Sep 6, 2025
    1.0
    After telling them we were leaving due to their callousness, rudeness and lack of overall care. After Being yelled over and completely disrespected We decided to leave. My daughter who was the patient has been sick for weeks now (received inpatient care from another hospital.) I even went back to get the names of the nurses so I could make a formal complaint against them, not once did they say anything other than ignorance. We get home and what do you know…. They left the IV in. My complaints to MDH and JC will be lengthy to say the least.
  • CN
    Collin Nay
    Sep 4, 2025
    1.0
    14 hours of waiting to get a 2 minute scan.. the experts have knowledge but front desk were rude to everyone the entire time and no one working there is trying to offer any good experience
  • BH
    Bernice Hudson
    Jul 27, 2025
    2.0
    I was transferred to UMMC emergency from UMBW early Saturday morning arrived approx 8:35am. I was received by the charge nurse and immediately sent to a room. I was back in the ER with complications after major surgery on (7/21/25). The nurses I had where top notch and very attentive. I tried not to.bother them too much. My pain was unbearable and they did a great job getting it under control. My experience was awesome until the next shift came on duty (literally) a 360°. The NP that came in was rude basically telling me I m doing better now after being there sevrals hours and would be discharged soon. Oh really!!! Ok well the reason I'm back in here is because I was discharged 8hrs after having major surgery the reason I was given is because I was tolerating the pain and doing so well. NOT true they didn't have a room to transfer me to after surgery (my Dr said that I would be in the hospital for 3 days). I WAS TOLD THERE ARE MORE PTS IN ER/SAME DAY/& PACU then ADM BEDS can handle. I felt rushed to leave as well as my daughter who was there with me the entire time. I did the best I could at home following Drs orders with half of the meds I should have been given prior to leaving the first time around. BUT of course I continued to feel worse everydqy and had to return on Friday/Sat. I have cancer so my journey is just beginning. I pray that this experience is the worst part of it.

Frequently Asked Questions About University of Maryland Medical Center Emergency Room

What services are offered at the University of Maryland Medical Center Emergency Room?

The ER provides emergency care 24/7 including Adult ER, Pediatric ER, and Psychiatric ER services.

Where is the University of Maryland Medical Center Emergency Room located?

It is located at 22 South Greene St, Baltimore, MD 21201, USA.