Feedback on staff varies significantly; some customers praised the kindness and support of certain staff members, while others reported rudeness and lack of empathy.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty rooms and unsanitary conditions.
Wait Times
Many customers expressed frustration with long wait times in the emergency department and for surgeries, with some waiting several hours without being seen.
Patient Care
While some patients reported excellent care and attention from specific staff, others experienced neglect and inadequate responses to their medical needs.
Food Service
The food service received mixed reviews; some praised the hard work of the food service team, while others criticized management and food quality.
EL
Erin Laski
Nov 5, 2025
1.0
This is the worst hospital I have ever been too… I had no choice to come cause my orthopedic surgeon is only licensed to operate at this hospital… I had to have 2 toes amputated… I couldn’t walk and I was left for hours with no help to the bathroom… I finally just attempted to use the bathroom on my own cause I couldn’t hold it any longer… needless to say I fell badly … I pulled the emergency string in the bathroom… they took 20 minutes of me laying on the ground in the bathroom before someone came to check on me… a nurse not mine at the time came .. was so rude had such a awful attitude… said to me what do you expect me to do??? I can’t pick you up… had to wait another 30 minutes for my male nurse to come and he brought a tech to finally help me up… I was in so much pain the doctor came and said she would increase my pain medication I waited over 24 hours of me constantly asking had she changed it yet… got excuses after excuses… finally I just left MIA … against medical advice… they didn’t even care I was leaving… smh … didn’t try to stop me or help change my mind … I Have to come here next Thursday to get another Toe amputated and I’m dreading it so badly… I wish I could go somewhere else anywhere else would be better then here… I wouldn’t even bring my pets here … I wish they would shut this hospital down… Iv read years of reviews on this hospital and how badly people are treated there care is the worst and yet nothing is being done cause up to now things are the same if not worse … I pray my experience next week is not the same and I can be treated decently
TT
Toi T
Oct 23, 2025
5.0
I want to say thank you to the entire staff on the day of 10/21/2025. I had my surgery there. We arrived at 5:50am and we were greeted. The waiting area was clean and smelled good. We were taken to the next part at 6:00am, everyone in that office was sweet. Taken upstairs to the fourth floor, more positivity and the lady at the desk was just a pleasure. Get to the back I had the time of my life, I’m mad I cannot remember her name but she made me feel so much better as I’ve never had no surgery ever in my life. Had me laughing. My doctor was Dr. Mark and when I tell you I am grateful and thankful for her expertise and caring and kindness. Any questions I had, she answered. She never made me feel like a burden. She reassured me everything would be ok and I’d be good to go in about two-three days. I was out….. woke up to the young lady and my daughter. I just wanted to say thank you ti every single person on that day. God bless you all.
JK
Jessica Kimmel
Sep 27, 2025
1.0
WORST hospital EVER.... My sister had to be admitted for several days for massive boils on the side of her body, breast, and under her arms. She had to have these boils surgically cleaned out and closes up, and couldn't stand to have anything touch her skin whatsoever...which WAS ok with the nursing staff at first. We've been checking my sister's online medical chart for updates on her progress, and we saw that one nurse specifically actually TATTLED on my sister in her chart, saying her breasts were exposed, and when to put a gown on, she "said she was in too much pain and started to cry"...like she's NOT SUPPOSED TO CRY OR BE IN PAIN?!?!
And since when do adults TATTLE on each other??? And my sister's wounds were still VERY raw and bloody, VERY sensitive... and this nurse TATTLED on her, like she was actually TRYING to expose herself?!?! UNBELIEVABLE.....
LC
Latoya Cunningham
Sep 8, 2025
1.0
The food service team is awesome they work very hard to do they job even when short staff however the director of food service sucks he barely in the building doesn’t know what he is doing and blame his employees of stealing food when he runs a catering company off Morrison money
AB
April and Jon Bagster-Collins
Sep 1, 2025
4.0
I’m happy to say THANK YOU TO THE registration check in, OR surgery, recovery room , and the 4th Floor North team.
I have never gone through admission and registration of a hospital so fast before. It was amazing and friendly. Surgery was 5 1/2 hours long so THANK YOU to the surgeons and staff who help with my long surgery. Everyone was friendly and helpful every step of the way. The fourth floor team who helped with all my care after surgery were amazing. They took their time with me and made sure i had everything i needed. It is hard to remember everyone but i need to make a few call outs to Tynaya who thought of ever little detail to help with my recovery. Grace and Sade who tried so hard to get my meds straightened out. Soma and Felicia thank you for all your help and trying to make me feel better. Jovy welcomed me on my first night after surgery when i really was in a lot of pain. Jovy and Tynaya really made me feel better and took excellent care of all my needs. All with a smile and attitude of this was their normal way they help all patients. It really made my recovery easier. Shawna was always helpful. I also want to shout out how kind the PT AND to OT teams are. Creative and there to help in every way. Thank you to the pharmacist who visited me upon my discharge. BIG BIG Thank you to Miriam the Physician Assistant who helped get me discharged much quicker than i thought possible. There are car many others who helped in dietary, who tried hard to get the foods i enjoy. Plus the housekeeper who helped clean my room with a smile when i was feeling lousy. All staff asked if I needed anything more. Even when it wasn’t their job to do what I asked. Thank You to the security and check in people. All were super friendly. Even though my surgery was difficult and painful I appreciated all those that tried to make it easier on me and my family. THANK YOU!
Frequently Asked Questions About UMMC Midtown Campus
What services does UMMC Midtown Campus provide?
UMMC Midtown Campus provides care in more than 30 medical specialties and serves approximately 120,000 patients.
What are the hours of operation for UMMC Midtown Campus?
UMMC Midtown Campus is open 24 hours a day, 7 days a week.
Where is UMMC Midtown Campus located?
UMMC Midtown Campus is located at 827 Linden Ave, Baltimore, MD 21201, USA.
Does UMMC Midtown Campus have wheelchair accessible facilities?
Yes, UMMC Midtown Campus has wheelchair accessible entrances, parking, and restrooms.
How can I contact UMMC Midtown Campus by phone?
You can contact UMMC Midtown Campus by calling +1 410-225-8000.
Where can I find more information about UMMC Midtown Campus online?
More information can be found on their website at https://www.umms.org/midtown/locations/ummc-midtown-campus.
What nearby medical facilities can assist patients visiting UMMC Midtown Campus?
Nearby medical facilities include Maryland General Hospital, University of Maryland Midtown Health Center, and DaVita Downtown Dialysis Center, which can be helpful for additional medical services.
Are there any places near UMMC Midtown Campus where I can get a prescription filled?
Yes, the UMMC Pharmacy at Midtown is nearby and offers pharmacy services.
Are there nearby places for food or snacks near UMMC Midtown Campus?
Yes, Aunt Kellys Cookies bakery and smoothie juice bar is nearby for desserts and snacks.
What nearby cultural or entertainment venues can be visited near UMMC Midtown Campus?
Nearby cultural venues include the Baltimore Jazz Alliance and the Eubie Blake National Jazz Institute And Cultural Center, great for exploring local arts and history.