Breast Center | University of Maryland Medical Center

Reviews

• KT

  Kelly J. Tokasz

  Sep 26, 2025
  2.0
  If I were rating based on the actual care providers it would have five stars. They're so kind and helpful. But the operations are so poor that it ruins the patient experience. I received mammogram results in my portal on a Friday afternoon that essentially said "hey you might have cancer so we need to do more imaging" with no follow-up call. Then it took three business days (after a weekend of worrying) to get a call back. All I learned from that call was that I needed orders from my primary, which could have been communicated in the first place. Now, another two business days and multiple voicemails have passed since my provider sent the orders and I can't get a call back. So I still don't have follow-up imaging scheduled nor have I spoken to a provider who can explain further that they saw on my mammogram. This is atrocious patient care. Fix it.
• WD

  W Donotwanttolist

  Sep 5, 2024
  1.0
  Definitely tons of changes happened with this office. Previous experience about two years ago was amazing. This time around my experience was not the greatest. Please stress customer service and bring friendly. Training needed.
• TG

  Tracy Goodwin

  Apr 15, 2024
  5.0
  Very nice and clean here the people were nice as well
• C8

  CryssyCrys 83

  Jan 23, 2024
  5.0
  I went in for my first mammogram this week and like most people, I was a little nervous. From the moment I entered the hospital UMMC to when I reached the Breast Center, I was greeted with kind and courteous staff. The waiting area was nice and clean with water available for the patients. My tech was amazing! I wish I had gotten her name, but she walked me through everything and turned what most deem an uncomfortable process into a painless experience. Even explaining to “not freak out” if you are called back for additional imaging and explained why it would happen. I would recommend anyone I care for to come here and get this same comforting treatment for their first time too. I hope to catch her name next time I’m in. She deserves the kudos and taking something most women fear because we are often told that it hurts, it’s uncomfortable or just scared of the “Big C” and made taking this step in self health care so easy and undramatic. Thank you UMMC Breast Center.
• NW

  Nicola Wilson

  Aug 2, 2022
  1.0
  Go SOMEWHERE ELSE if at all possible!!! Scheduled for a digital diagnostic mammogram of one breast but got a painful lump in the other breast 2 weeks before the appointment. So another set of updated orders requested including a breast tissue biopsy. Orders were sent and or uploaded for review, but the breast center "couldn't see any updated orders". Meanwhile, still have pain in one breast and an unknown issue with the other. Still in limbo with dishonest medical UNprofessionals having access to my medical records. Update: You know that statement on the wall that says the hospital provides care to all regardless of ability to pay.....well, they didn't want to provide the services to me most likely because they had not yet gotten insurance prior approval by my appointment time. Although I assured the front desk that I would pay out of pocket, if/when necessary, I was severely inconvenienced and still need medical attention. **Update**: As expected, no accountability and no action! "Patient Advocacy" team doesn't need to call me since I called a total of THREE times and have yet to receive a call back. Stop responding to reviews as if you actually care about the patients when your organization's "policies" negate patient satisfaction and care.

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