Concentra Urgent Care

3.9
1256 reviews
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Business Details

140 Carando Drive, Springfield, MA
01104, United States
(413) 746-4006
https://www.concentra.com/urgent-care-centers/massachusetts/springfield/springfield-massachusetts-urgent-care/
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About

Occupational MedicineUrgent CareMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra provides occupational health services to employees, which includes injury care, physical therapy, drug testing, physical exams, urgent care and preventive wellness programs.

Details

  • RestroomNot available
  • Wheelchair accessible restroomAvailable

Location

Concentra Urgent Care
140 Carando Drive, Springfield, MA
01104, United States

Hours

Reviews

3.9
1,256 reviews
5 stars
751
4 stars
145
3 stars
78
2 stars
66
1 star
216

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Many customers praised the staff for being friendly, courteous, and professional, contributing to a positive experience.

Wait Times

Several reviews highlighted long wait times, with some customers expressing frustration over delays despite the staff's efforts to manage the situation.

Service Efficiency

While some experiences were quick and efficient, others noted issues with slow service and miscommunication, particularly regarding appointment scheduling and processing.

Facility Conditions

Feedback indicated concerns about the cleanliness and comfort of the waiting area, with some describing it as overcrowded and uncomfortable.
  • PB
    PR Benetti
    Dec 24, 2025
    5.0
    Although my visit to Concentra Urgent Care was unexpected, the service I received from the medical and the physical therapy staff was excellent.
  • JZ
    Juan Zea
    Dec 22, 2025
    5.0
    The medical professionals in this establishment are courteous, kind and attentive towards their clients. Christian especially among others. Thank you guys for making my experience of service a good one.
  • JM
    Justin Montville
    Dec 22, 2025
    5.0
    I went there for a pre employment drug test at 8am right when they opened. The staff pleasantly greeted me right away . Very kind and professional staff.
  • DT
    Dee Tee
    Dec 22, 2025
    5.0
    Jenn at the front desk was truly wonderful! In a sea of truck drivers there to get their urine drug screens, nearly all complaining about the wait, while they're getting paid, she kept her cool. Great job, made for a pleasant experience!
  • AN
    Ann Marie Nunez
    Dec 15, 2025
    5.0
    Very busy but they see you quickly. When people come late they try to accommodate or reschedule. Keep in mind during the holidays like many other businesses they will be short staffed. Still they try to accommodate. My therapist, Nicole, is very friendly and informative.
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Frequently Asked Questions About Concentra Urgent Care

What services does Concentra Urgent Care provide?

Concentra offers occupational health services including injury care, physical therapy, drug testing, physical exams, urgent care, and preventive wellness programs.

What are the operating hours of Concentra Urgent Care?

The clinic is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends. Special holiday hours apply on certain days.