Many customers expressed frustration with unprofessional behavior and lack of accountability from the staff, particularly regarding appointment management and communication.
Child Comfort
Numerous reviews highlighted the staff's ability to make children feel comfortable and at ease during dental procedures, with many kids expressing excitement about visiting the dentist.
Facility Environment
The dental office is praised for its kid-friendly environment, including play areas, themed rooms, and entertainment options that help alleviate anxiety for young patients.
Mixed Experiences
While many reviews are positive, there are significant concerns regarding specific dental procedures and the handling of children's pain, leading to mixed experiences among parents.
CF
Carla Febus
Jan 6, 2026
1.0
Unprofessional. They made a mistake and instead of being patient so that we can fix the problem. They ended up cancelling my little brother appointment. AGAIN FOR A MISTAKE THEY!!! MADE. I had call over the phone a gave one of the receptionist my little brothers insurance due to it being his first time there and because they needed his insurance. The day of the appointment, his information isn’t in the system because someone on their end failed to put it in and I double checked to make sure they had all the information and that everything was in. Not only did they fail on that but as we’re trying to fix the problem and get his insurance information again for them, they ended up cancelling and rescheduling his appointment couple months later that’s not right and totally unacceptable and not even an apology for the MISTAKE THEY MADE. Wont be going back and would never recommend to anyone.
II
IALFATS
Jan 6, 2026
1.0
They make a mistake and you’re the one who has to pay for it. My son missed his appointment and no longer can get braces because they secretaries forgot to put information down when you give it to them. So unprofessional, I’m beyond frustrated and upset. They didn’t even bother to apologize for the mistake THEY MADE.
MM
Mikey Morand
Oct 10, 2025
5.0
They did a great job making my daughter as comfortable as possible. The staff was very friendly, considerate, and kind. Thanks !
ED
Erica Dube
Jul 28, 2025
5.0
This dentist is the best for kids! they are very kind and patient with kids and make them feel very comfortable we got referred from the dentist that we were going to but we never went back because we love it here 😊
SR
Suzanne Renaud
May 1, 2019
5.0
I bring my children to kids zone and they are so nice! I have never met more qualified dentists in my life. My younger daughter has never even had a cavity and has been in the care of kids zone since she was 2.
We see patients as early as six months old all the way to 21 years old!
What type of insurance do you accept?
We accept all dental insurance!
What types of sedation do you offer?
We offer nitrous oxide, which is often referred to as "laughing gas." We do offer general anesthesia.
What age range of patients does Kids Zone Dental accept?
Kids Zone Dental accepts patients from six months old up to 21 years old.
What types of dental insurance are accepted at Kids Zone Dental?
They accept all dental insurance.
What sedation options are available at Kids Zone Dental?
They offer nitrous oxide ("laughing gas") and general anesthesia.
What are the regular operating hours of Kids Zone Dental?
They are open Monday to Thursday from 9 AM to 5 PM, Friday and two Saturdays a month from 9 AM to 2 PM. They have ortho services on the 1st and 3rd Tuesday of each month.
Where is Kids Zone Dental located?
The dental office is located at 113 Sutton Ave, Oxford, MA 01540, USA.
Which payment options does Kids Zone Dental accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
What languages are spoken at Kids Zone Dental?
They provide services in English, Spanish, Farsi, Chinese, and French.
Which orthodontic brand does Kids Zone Dental offer?
They offer Invisalign orthodontic treatments.
What nearby places can I visit before or after my appointment at Kids Zone Dental?
Nearby places include Dunkin' coffee shops for a quick snack, Market Basket for grocery needs, and The Home Depot for home improvement supplies.
Are there nearby medical facilities close to Kids Zone Dental if additional care is needed?
Yes, Harrington Urgent Care Express is nearby for urgent medical needs.
Where can I find financial services near Kids Zone Dental?
You can find Bank of America ATM, Santander Bank ATM, Dorr Aciation Credit Union, and Western Union nearby for your financial transactions.