Warby Parker Legacy Place

Reviews

• MT

  Michael Thomas

  Mar 14, 2026
  5.0
  2 wonderful sales persons helped us buy 2 pairs (b/c of the deal) and collaborated when necessary to complete the transaction.
• JO

  Joan O'Brien

  Mar 12, 2026
  5.0
  As soon as I walked in I was greeted by Angelina. She helped me with my selection and listened to all the things I wanted and chose a few frames for me to choose from. Great service!
• SP

  Steve Prokesch

  Mar 11, 2026
  5.0
  The customer service was excellent. It was easy to schedule a checkup in order to get an updated prescription. I was happy with the frame selections. The prices were better than those offered by private optometrists and other chains such as Pearle Vision.
• HD

  Hayley Donga

  Mar 1, 2026
  5.0
  This was my first time needing prescription glasses. Ben was so helpful and made the whole process quick, easy and efficient! He helped me pick frames that best complimented my style and face which I appreciated. Highly recommend this location!
• GA

  Gunel Abdullayeva

  Feb 26, 2026
  1.0
  Every time I visit this store, I am misinformed or given incorrect guidance. Yesterday, I went to the store with a valid prescription. However, because the employee could not find it in the system — which is not my responsibility — she refused to proceed. I even showed her from my own phone the expiration date of my prescription. She incorrectly claimed that my prescription had been canceled, referring to a $15 virtual exam I had taken months ago. I tried to explain that this was not the prescription itself and offered to immediately show her the valid prescription on my phone. I asked clearly: if I show you the valid prescription, will you place my contact lens order? She still refused. It was extremely frustrating. I do not understand why there are employees who are not properly trained to handle such situations. Additionally, I do not understand why your system cannot retrieve my prescription despite my email being correctly registered and accessible in your database. My email is clearly in the system, yet my prescription does not appear — and no effort was made to properly check or resolve the issue. Because of the incorrect information I was given, I was almost misled into paying for another doctor’s exam unnecessarily. Please see the attached image showing the expiration date of my prescription. After leaving the store, I simply uploaded a screenshot of my prescription online and successfully placed my contact lens order. If I had known it was this easy, I would never have wasted my time coming into your store. I am extremely disappointed with this experience. From now on, I will be purchasing my lenses elsewhere.

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