Warby Parker Legacy Place

4.8
148 reviews

About

OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.

Details

  • DeliveryNot available
  • Requires appointmentAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Warby Parker Legacy Place
236 Legacy Place, Dedham, MA
02026, United States

Hours

Reviews

4.8
148 reviews
5 stars
140
4 stars
0
3 stars
0
2 stars
1
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service.

Efficiency

Customers appreciate the quick and efficient service, with many noting fast appointment times and smooth purchasing processes.

Product Selection

The store offers a wide variety of stylish and affordable eyewear options, which customers find appealing.

Professionalism

The optometrists and staff are praised for their professionalism and expertise during eye exams and consultations.

Positive Atmosphere

The store environment is described as welcoming and pleasant, contributing to a positive shopping experience.
  • MS
    Mary Sellitto
    1 day ago
    1.0
    I went in on a Saturday to place and order with my updated prescription. The woman who helped me made my experience great at first. She needed one of the men behind the counter to check my pupillary distance and measurements, which he did in about .2 seconds. I got my glasses about 7-10 days later and they were COMPLETELY wrong. I went into the store and explained my situation and had everything re-measured. The gentleman was wonderful and told me my order would be expedited and delivered within 7 days. Im now on 2 weeks with no glasses still. HORRIBLE experience and not even a manager came to speak to me or offer me any type of refund or discount.
  • JO
    Justine O'Leary
    4 days ago
    5.0
    First time at Warby Parker and we had a fantastic experience, The sales staff made the experience wonderful. All three of the staff members Ben, Angelina, and Julie were knowledgeable, patient, and smooth; complete pros. I dislike shopping and typically dread choosing new glasses. Their product line was stylish and reasonably priced. The team was impressive. Thank you for a fantastic experience.
  • FG
    Frank Greenidge
    5 days ago
    5.0
    The staff was very professional and very helpful in assisting me with my questions and selection of glasses. I left with a smile on my face
  • HO
    Hana Obernesser
    Nov 5, 2025
    1.0
    I just read another review on here from eight hours ago about a concern with the Doctor who was rude. I booked an eye exam for today at 5 PM and I got multiple text messages confirming it was at 5 PM. When I got to the store, they said my appointment was at 4:50 and I was too late. I showed them the multiple text messages I received and they said I don’t know why you would’ve gotten those but even if it was at five you’re too late because it’s 508 now. I told the tech I have been standing in the store because I was told to browse around until the tech was available and then they would take me. She said “well did you tell them it was for an eye exam??” Yes, of course I told them. I don’t understand how someone can change your eye appointment because at 2:01 PM today I received a text message confirming it was at five, So someone would’ve had to manually change that. I did call the main number for Warby Parker to report this and the girl confirmed that she could see the messages that my appointment was at five. I also don’t understand how someone can say because they didn’t come out in time that I was out of the five minute window. The kicker was when she said she couldn’t ask the doctor about it right now because He was with a patient, So based on that, I’m not sure how you would’ve taken me on time anyway But apparently the doctor can be late But I can’t. I will not be returning to this store. And I also find it interesting that when I checked the reviews, I found someone that only a few hours ago had had an issue with this provider.
  • KK
    Katie
    Nov 5, 2025
    1.0
    I booked an eye exam online for $95 but was charged $130 for “retinal imaging,” which I never asked for or was told about. The doctor also kept calling me “old” and even said my brain is too old to adapt to contacts. That felt unprofessional. The manager was nice and helpful though.

Frequently Asked Questions About Warby Parker Legacy Place

What should I bring?

You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.

Do you accept vision insurance?

We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).