Business Details
About
OptometryEye Care CenterContact Lenses SupplierEyeglass Repair
The Eye Medical Center has been serving the Baton Rouge
community for over 70 years with the highest medical care
available. Our goal is to combine technological excellence
with sincere human kindness in order to provide unparalleled
service to you, our patient.
Location
Hours
Reviews
4.5
243 reviews
5 stars
199
4 stars
17
3 stars1
2 stars
9
1 star
17
What are people saying?
AI-generated from recent customer reviews
Organization
Multiple customers reported issues with appointment scheduling and check-in processes, citing confusion and long wait times.
Staff Attitude
While many reviews praised the doctors and some staff for their professionalism and kindness, others noted rudeness and lack of attentiveness from front desk personnel.
Communication
Patients expressed frustration over poor communication regarding appointments, billing, and contact lens orders, leading to dissatisfaction.
Wait Times
Several reviews highlighted excessively long wait times for appointments, with some patients feeling their time was wasted.
Quality of Care
Despite organizational issues, many patients praised the quality of care received from doctors, noting thorough examinations and effective treatments.
- JBJames Brown6 days ago5.0Destini, Charlotte, Holly, and Carrie are the best!!!
- DBD BOct 28, 20251.0It was my first time at this office and I was there for an annual eye exam. The atmosphere was chaotic and unorganized. Before I scheduled the appointment, I called the office and my insurance to verify coverage of the exam. During the check-in process, I presented my insurance cards, then 'suddenly' there was confusion about whether my exam would be covered or not. I felt rushed through my appointment. I was the last patient (of the day) for a tech and it felt like she hurried through the exam so she could leave, but the doctor was pleasant. During check-out, they tried to collect the amount for the exam. I explained I had spoken to someone prior to my appointment and informed them I had 2 insurances (which was also give to the check-in clerk) and they need to bill them. Ive been to other eye centers (privately owned, chain and hospital). My expectations arent high- just be friendly, considerate and honest and you will get the same from me.
- JDJennifer DillemuthJul 28, 20252.0Showed up today for my scheduled appointment at 1:20pm. I was told I didn't have an appointment scheduled. I asked if it was possible that my appointment was scheduled for a different day. I was told I had no future appointment scheduled or one scheduled for that day. I am so disappointed in the lack of organization at EMC. It was already hard enough to get the appointment scheduled. I waited multiple times on the phone to finally get through after 25 minuets. How does such a large practice not have the ability for patients to schedule online? Or more individuals to answer the phone. I see others have had issues with getting through as well. As much as I have enjoyed Dr. Abbott being my eye doctor for many years, I am going to have to go elsewhere due to how this clinic is managed and run. They tried to reschedule me in the office for a different day. How is that acceptable when I already took off work, drove 30 min, and waited in line to check in only to be turned around?? Two hours of my day wasted!. The only reason I gave them 2 stars is because I really liked Dr. Abbott as my Doctor.
- CLCarla LeydaJul 8, 20251.0I give up! It’s impossible to get through the automated system to schedule an appointment. Called twice, held nearly 30 minutes each time, never got closer than #5 in line. Would have used their portal, but human interaction required for set up. I have a full time job and unable to sit on hold all day. Have been going here for years, but will seek new providers.
- KGKristen GurbaFeb 26, 20251.0DO NOT use this place if you wear contacts. I've called several times with no answer and cannot reorder my contact lenses that I already have a prescription for. They just tell me they will "call me back." We're in 2025 it should not be this hard. Get it together EMC!
Frequently Asked Questions About Eye Medical Center Walker
What services does Eye Medical Center Walker provide?
Eye Medical Center Walker offers optometry services including eye care, contact lenses, and eyeglass repair with a combination of technological excellence and human kindness.
Where is Eye Medical Center Walker located?
It is located at 5000 O'Donovan Boulevard, Walker, LA 70785, USA.
What are the operating hours of Eye Medical Center Walker?
The center is open Monday through Friday from 7:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Which payment options are accepted at Eye Medical Center Walker?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact Eye Medical Center Walker?
You can reach them by phone at +1 225-766-7441 or by email at advbrmain@emc-eyes.com.
Where can I find more information about Eye Medical Center Walker online?
More information is available on their website at https://emc-eyes.com/.
Are there other medical facilities near Eye Medical Center Walker?
Yes, nearby medical facilities include Our Lady of the Lake Regional Medical Center - Livingston, Our Lady of the Lake Physician Group Walker, and RxONE - Livingston pharmacy.
Can I visit other health specialists near Eye Medical Center Walker?
Nearby you can find various specialists such as Todd Clement Genre (internal medicine), Amy Lynn Miller (nurse practitioner), Bone and Joint Clinic of Baton Rouge (orthopedist), and The Dermatology Clinic.
What nearby healthcare services complement my visit to Eye Medical Center Walker?
Complementary services nearby include hospital emergency care at Our Lady of the Lake Livingston Emergency Room and physical therapy at BROC - Physical Therapy and Hand Center.
Are there convenient places to eat near Eye Medical Center Walker?
Yes, Subway is a nearby fast food restaurant where you can grab a quick meal before or after your appointment.