Business Details
About
Urgent CareOccupational MedicineMedical ClinicPhysical Therapy
Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.
Location
Hours
Reviews
4.2
937 reviews
5 stars
643
4 stars
90
3 stars
40
2 stars
52
1 star
112
What are people saying?
AI-generated from recent customer reviews
Wait Times
Customers frequently reported long wait times, often exceeding two hours, leading to frustration.
Staff Professionalism
The staff received consistent praise for being friendly, professional, and helpful throughout the process.
Service Efficiency
While some customers experienced delays, others noted quick and efficient service, especially for simple procedures.
Cleanliness
The facility was generally described as clean and well-maintained, contributing positively to the overall experience.
Communication Issues
Several reviews highlighted a lack of communication regarding wait times and procedural expectations, leading to customer dissatisfaction.
- JSjane smithNov 17, 20255.0Great location-Short wait time. Everyone was courteous and professional-would visit this location again and recommend to others.
- JMjessica massieNov 17, 20255.0I needed a TB test for my job. The staff that greeted me were courteous and prompt. After a short wait I was greeted by the nurse administrating my shot. She was very friendly and informative. After the quick painless application I had to wait for a piece of paperwork and then was free to go.
- RCRachel CovingtonNov 10, 20254.0I arrived a few minutes after they opened and they were pretty quick to get me back (about 30 minutes). It seems they work only on a walk-in basis. All in all I was there for about 2 hours but had several tests being done.
- SGShannon GessnerNov 3, 20251.0Physical, blood, fit test took 4.5 hours. I got here before they opened at 8:00 and didnt walk out until 12:40. I waited more than an hour and 45 minutes before I was taken back. Just unacceptable. Sure wish there were options for this place!!
- LSLorraine SmithOct 27, 20251.0Came here on 10/15 had a pre-employment physical and drug screening completed, was there for approx. 4-hours. Received a call today 10/27 from my employer stating they never received documentation for my physical. Long story short, my medical exam was not documented so it didn’t happen and I was forced to go do it over again.
Frequently Asked Questions About Concentra Urgent Care
What are the operating hours of Concentra Urgent Care in Louisville, KY?
Concentra Urgent Care is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Where is Concentra Urgent Care located?
It is located at 6460 Dutchmans Parkway, Suite 102, Louisville, KY 40205, USA.
What types of healthcare services does Concentra Urgent Care offer?
They provide workers' compensation injury treatment, travel health, occupational health services, urgent care, physical therapy, occupational therapy, and drug testing.
Is Concentra Urgent Care open on public holidays?
They are closed on several holidays including November 27 and 28, December 25, and January 1, but are open with reduced hours (8:00 AM to 3:00 PM) on December 24.
How can I contact Concentra Urgent Care by phone or fax?
You can call them at +1 502-451-1100 or send a fax to +1 502-451-1181.
Does Concentra Urgent Care have a social media presence?
Yes, they are on Facebook at Concentra Urgent Care, Instagram handle @concentrahealth, and Twitter handle @concentra.
What nearby dining options can I visit before or after my appointment at Concentra Urgent Care?
Nearby restaurants include Texas Roadhouse for steak, Currito Louisville and Ernesto's Mexican Grill for Mexican cuisine, Jaggers Restaurant for American and fast food, Mango's Mexican Grill & Cantina, McDonald's for burgers and fast food, Panera Bread for cafe and bakery options, and the Tilted Kilt Pub & Eatery for a pub atmosphere.
Are there any nearby medical specialists close to Concentra Urgent Care?
Yes, nearby specialists include Baptist Health Medical Group Cardiology, Retina Associates of Kentucky (ophthalmologist), Jishanth Mattumpuram and other local cardiologists, Dr. Molloy G. Veal III (internal medicine), Louisville Men's Clinic, UofL Physicians - Eye Specialists, and Square One for counseling and mental health services.
What nearby accommodations are available if I need to stay overnight near Concentra Urgent Care?
Extended Stay America is a nearby hotel option for accommodations close to Concentra Urgent Care.
How can I learn more about the services offered by Concentra Urgent Care online?
You can visit their official website at https://www.concentra.com/urgent-care-centers/kentucky/lexington/newburg-urgent-care/ or click the featured message link at https://www.ushealthworks.com/ for more information.