Business Details
About
Urgent CareOccupational MedicineMedical ClinicPhysical TherapyConcentra Urgent Care
Concentra is a national healthcare company that provides prompt, effective care to injured employees, and urgent care services to the communities it serves.
Location
Hours
Reviews
3.9
2,335 reviews
5 stars
1,422
4 stars
224
3 stars
153
2 stars
120
1 star
416
What are people saying?
AI-generated from recent customer reviews
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, even with few people in the waiting room.
Staff Professionalism
While some staff members were praised for their friendliness and professionalism, others were criticized for being rude and unprofessional.
Quality of Care
Patients had mixed experiences with the quality of care, with some receiving thorough examinations while others felt their concerns were downplayed.
Facility Cleanliness
The facility was generally noted to be clean and comfortable, contributing positively to the overall experience.
- LLLesh1 day ago3.0They're decent enough with good doctors/nurses. The front desk leaves a bit to be desired. Didn't particularly care for being told to wait to check-in for a scheduled appointment that we arrived early for. Arrived early to get in and out to avoid long wait times.
- DCDaymi Cortiñas1 day ago5.0Mi experiencia fue excelente 👌 muy amables desde la primera persona qué te atiende y te da la información hasta los asistentes y la Doctora que me atendió muy dulce y muy buena son todos muy profesional, me sentí muy bien atendida
- KEKate E6 days ago2.0This is the most frustrating office. Nearly impossible to speak with a live person, all automated which cannot provide the assistance needed causing delays in care. Run patients in and out like cattle. No matter the body part or injury everyone is ordered in house therapy 3 times a week and weekly MD visits, milking the insurer at every turn.
- DMDama MaynardDec 30, 20251.0My husband went in to pick up paperwork that he had been waiting on. He got there at 11:50am and as of 1:45pm he was still waiting! No exams, needed nothing but them hand him paperwork. That is ridiculous!!
- CBCharles BryantDec 22, 20251.0The absolute worst service I've ever encountered. I rarely leave reviews, but after the woman made me wait 30 minutes to hand me my CDL med card, that was already printed, and laying on the printer. She then slow walked me even further, as she finally meandered to the printer, and sarcastically said "have a nice day". If it were up to me, I'd never visit that place again. And just to be clear, I'm not a "where's the manager" type of person, or a "karen"/ken".
Frequently Asked Questions About Concentra Urgent Care
What services does Concentra Urgent Care in Louisville offer?
Concentra Urgent Care provides workers' comp injury treatment, travel health, occupational health services, urgent care, physical therapy, occupational therapy, and drug testing.
Where is Concentra Urgent Care located?
It is located at 6129 Airport Hotels Blvd., Suite 100, Louisville, KY 40213, USA.
What are the operating hours of Concentra Urgent Care?
Concentra Urgent Care is open 24 hours a day, 7 days a week, but it is closed on November 27, 2025 for the holiday.
How can I contact Concentra Urgent Care by phone or fax?
You can call them at +1 502-964-3688 or send a fax to +1 502-968-7146.
Is Concentra Urgent Care available on social media?
Yes, you can find them on Facebook as "Concentra Urgent Care" (https://www.facebook.com/936825879687436), Instagram @concentrahealth, and Twitter @concentra.
What nearby hotels can visitors stay at when visiting Concentra Urgent Care?
Nearby hotels include Motel 6 Louisville- Ky - Airport - Fair Expo and Fern Valley Hotel and Conference Center, convenient for patients traveling or needing accommodation.
Are there nearby dining options around Concentra Urgent Care?
Yes, you can find nearby restaurants such as White Castle, Waffle House, Wendy's, Taco Bell, Shoney's, Asian Pot, Fire Oven Pizza, and Hunt Brothers Pizza for various dining choices before or after your visit.
What other medical services or facilities are near Concentra Urgent Care?
Nearby medical-related facilities include Frazier Rehab Institute-Fern Valley and Baptist Health Urgent Care Louisville - Fern Valley Road, both providing additional healthcare options.
Is there convenient transportation or parking near Concentra Urgent Care?
Concentra Urgent Care is near the Airport Office and gas stations like Five Star Food Mart and Thorntons, making it easy to access by car and refuel as needed.
Where can I learn more about Concentra Urgent Care's services online?
More information is available on their official website at https://www.concentra.com/urgent-care-centers/kentucky/lexington/fern-valley-urgent-care/.