Most customers praised the staff for being friendly, helpful, and professional, although there were a few complaints about unprofessional behavior from front office staff.
Quality of Care
Patients consistently reported receiving exceptional care from doctors and nurses, highlighting their attentiveness, thoroughness, and ability to listen to concerns.
Timeliness
While many reviews noted prompt service and minimal wait times, some customers experienced delays and expressed frustration with scheduling.
Communication
Patients appreciated clear communication from doctors and staff regarding procedures and treatment options, contributing to a sense of comfort and understanding.
Overall Experience
The majority of reviews reflected a positive overall experience, with many recommending the facility for its caring environment and effective treatment.
CC
Courtney
Oct 23, 2025
5.0
the staff are very friendly and helpful, I seen dr. Knopp and he was listening and helpful as well!!
TT
Tammy
Oct 14, 2025
2.0
Employees are very clearly and openly talking about their political affiliations, as well as others in the office (including doctors), and dogging people with differing beliefs right in the front where patients and family can hear. I was very uncomfortable sitting there listening to them. The doctor and nurses who helped us seemed amazing, but the front office staff might need to relearn some professionalism.
BM
Brooke Massengill
Sep 17, 2025
5.0
I’m still a bit tipsy. I’m not going to remember every name. My husband liked the sassy lady at check-in. The lady who took me back to prep me was great! She made the oh, so embarrassing experience manageable. My nurse was Hannah. She slid the IV catheter in my vein like pushing a tooth pick through butter. By the time my brain registers that she had stuck me, she was already taping me down. I loved the Anesthesia lady. She made what a simple procedure should be - simple. Kellie was the post-op nurse who took me out to my car. She came in and already knew about my dogs and how Millie was the bratty one. My husband likes to chat, and must have spilled the tea when he met her before taking me to the car!! Dr. Rutigliano is like ball of sunshine wrapped in surgical scrubs and a Littman!!! This facility is so much fun. I’d love to go to the Christmas parties!! Y’all got my contact info. Jeff and I give fantastic grifts..🤣
CJ
Courtney Jeffries
Sep 11, 2025
5.0
Very well trained staff! The procedure went flawless. All my worries down the drain. Thank you guys so much for being top knotch. Everything from the nurse that got me started then to the surgeon that knew exactly what he was doing. Even the music was awesome!
BF
Bill Forsyth
Sep 10, 2025
5.0
I applaud the staff and doctors at CSGA. My experience was stress free. From the moment I met Karen at the front office, and later with the staff that followed, each of them helped make the procedure comfortable and efficient. Dr. Papp and his personable team kept me smiling, even as I was falling asleep. It may sound surprising to say this, but my visit was entirely pleasant. “Thank you,” CSGA for your kind and professional care.
Frequently Asked Questions About Colorectal Surgical & Gastroenterology Associates
What medical services does Colorectal Surgical & Gastroenterology Associates provide?
They provide colorectal surgery, gastroenterology, endoscopy, and colonoscopy services.
Where is Colorectal Surgical & Gastroenterology Associates located?
They are located at 2620 Wilhite Dr, Lexington, KY 40503, USA.
What are the office hours of Colorectal Surgical & Gastroenterology Associates?
The office is open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends.
How can I contact Colorectal Surgical & Gastroenterology Associates?
You can call them at +1 859-278-0185 or email kbethel@csgaky.com.
Does Colorectal Surgical & Gastroenterology Associates offer wheelchair accessible facilities?
Yes, they have wheelchair accessible entrances and restrooms.
What payment options are accepted at Colorectal Surgical & Gastroenterology Associates?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is video telehealth consultation available at Colorectal Surgical & Gastroenterology Associates?
Yes, video visits are available.
What nearby medical facilities are located around Colorectal Surgical & Gastroenterology Associates?
Nearby medical facilities include CSGA Endoscopy Center, Pediatric Care-Lexington Psc, and Paragon Family Practice.
Are there any hotels near Colorectal Surgical & Gastroenterology Associates for out-of-town patients?
Yes, Extended Stay America and Red Roof Inn are nearby hotels convenient for patients visiting from out of town.
What local attractions or services can a patient visit near Colorectal Surgical & Gastroenterology Associates?
Patients can visit local spots like Goldfish Swim School for fitness, Gattitown for dining, and Lexington Courthouse for civic services near the clinic.