Concentra Urgent Care

Reviews

• OW

  omar wael

  4 days ago
  1.0
  This Concentra location is a joke. The service is unbelievably slow; I waited way too long with zero communication from the staff. To make things worse, the waiting room was filthy. I actually found insects crawling on the floor. I have a video of the the insects crawling! How does a medical facility allow something this disgusting? If they can’t keep the waiting room clean, I can’t imagine what the back looks like. This place needs serious management attention, because right now it’s completely unacceptable. I will not be coming back, and I wouldn’t recommend anyone waste their time here.
• BM

  Ben Millikan

  Nov 17, 2025
  1.0
  Broke a front tooth in half while at work. They were no help at all. My permanent retainer was holding both halves together but you could still tell that my tooth was broken in two. You could see the broken part move if you put pressure on it. My first trip in they did the standard procedure of blood pressure check, height, and weight. They then took X-rays of my whole head. Before I left they scheduled a follow up appointment for the following day where they said they would help me schedule a dentist appointment. So the next day I go back. Got the standard blood pressure check again and after say for 10-15 minutes for the doctor. The doctor comes in and doesn’t tell me anything about anything. No updates on the dentist appointment or the X-rays they took. Just told me that I needed to come back for another follow up appointment next week. I had to ask how much longer it would take to get into a dentist. The doctor told me that it would be about a week but loser to two before I got a phone call from the dentist of their choosing to schedule an appointment. Two weeks out is unacceptable for a broken tooth. A few hours after the second visit, the broken part of my tooth fell out completely. Working with my employer, we found a dentist that could get me in the following day. If I had followed the process from Concentra, I would still not have had a dentist even look at me yet let alone have it fixed.
• NA

  Nadia Aljahmi

  Nov 15, 2025
  1.0
  Rude receptionist by the name of Melody! In the beginning of this week, I dropped off paperwork that needed to be signed by my doctor for my workers’ compensation insurance. Because the signature determines whether I will be paid for the three weeks I was off work, I needed an update. When I called on Thursday, Melody answered the phone. After I explained that I was calling for an update, she told me, “Can you call back in an hour? We are extremely busy right now and I don’t have time to look for it.” I was surprised, as most medical offices would simply place a caller on hold and look into the issue. Instead, I was told they were “too busy” to help me at that moment. I called again on Saturday and received the exact same response from Melody: “Can you call back in an hour? We’re too busy and I don’t have time to look for it.” After explaining that I had already been told the same thing on Thursday, she finally put me on hold—this time for over 30 minutes. When she came back on the phone, she told me the paperwork was not signed. I asked a reasonable question—why it had not been signed in a full week—and she became argumentative and dismissive. She repeatedly interrupted me, told me she “didn’t know” because she “wasn’t there,” and at one point said she was going to end the call because I was “being argumentative,” even though I was simply trying to understand why my paperwork had been overlooked for so long. Shortly after the call ended, she called me back and stated the paperwork was actually signed and ready—something she could have discovered much earlier if she had taken the time to look instead of repeatedly asking me to call back. When I arrived to pick it up, Melody denied being Melody—even as her coworker had just addressed her by name—and raised her voice at me when I simply stated I was only there to pick up a document. She told me to sit and wait “like everyone else,” again speaking in an unprofessional and disrespectful tone. This entire experience was extremely frustrating and unnecessary. If my request had been taken seriously on Thursday, none of these issues would have occurred. Instead, I was dismissed repeatedly, spoken to disrespectfully, and forced to deal with avoidable delays that could have affected my workers’ compensation payment.
• JB

  J B

  Nov 10, 2025
  3.0
  The staff were nice however the efficiency is questionable. When you are delivering drug test it should take no more than 7 minutes per person based on my experience. The Dr. Was actually checking people in which lets me know there needs to be better efficiency in the front office. The wait room was really full and no seats were available. Taking 2+ hours for a drug test is not efficient. I do understand the system down and you had to go a paper route. Still this lacks efficiency.
• TF

  Teresa Fields

  Oct 30, 2025
  5.0
  Jada, is amazing receptionist. She welcome me in with smile and kindness. She helped me understand about what I needed to do get checked in. She answered my questions. The lobby is very clean. She told me about the app from text. I had to fill out. She's very sweet. She understands what I was trying to ask.. she's very kind to people who have disabilities. She's very respectful. She explains it very well. I can understand. She's very positive and professional. Definitely come her. Definitely please keep her for a very long time. She didn't keep me long enough. The staff is very friendly. I am definitely coming back here again. Bri, which is short for Abria,, I hope she corrects me for this next time. She's was the one who did my TB test, she explained what I had to do. By leaving it alone. That going to check in a day or so at same time. She had a smile 😁 on her face. She was understanding. She answered all of my questions. I hope they really do check out Hobbs Station in Plainfield. Another broken egg restaurant is open in the same building. It has delicious food. They had clean area in the back. Even the boss lady is extremely nice, Happy Halloween Eve and Happy Halloween 🎃👻 ladies. You'll have a top supporter in me. All of you ladies are special and unique. I'll see you guys in two days.

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